Ridgeview Manor

May 9, 2016It is our understanding that after speaking to the guest directly, that we have satisfied and resolved this issue.Blue Mountain takes our guests and customer service very seriouslyIn an effort to resolve this complaint, Blue Mountain did contact him immediately,This guests concern was that we did not inform him at the time he purchased the tubing tickets that there were limited family tube lanes availableTubing like any other winter sport is dependent on the weatherUnfortunately, this year, we were continuously challenged by Mother Nature and all the unseasonably warm weather this winterWe worked extremely hard to keep our Tubing Park fully opened, but were forced to reduce the number of both single and family tube lanes,Our hope is to have the every guest come back to Blue Mountain season after season and receive the quality experience they expect.Reference ID: [redacted] Regards,Blue Mountain

May 9, 2016It is our understanding that after speaking to the guest directly, that we have satisfied and resolved this issue.Blue Mountain takes our guests and customer service very seriously. In an effort to resolve this complaint, Blue Mountain did contact him immediately,This guests concern...

was that we did not inform him at the time he purchased the tubing tickets that there were limited family tube lanes available. Tubing like any other winter sport is dependent on the weather. Unfortunately, this year, we were continuously challenged by Mother Nature and all the unseasonably warm weather this winter. We worked extremely hard to keep our Tubing Park fully opened, but were forced to reduce the number of both single and family tube lanes,Our hope is to have the every guest come back to Blue Mountain season after season and receive the quality experience they expect.Reference ID: [redacted]Regards,Blue Mountain