We have been in business for 38 years, and the last ten has included the Internet services. The Internet has progressed over the years beyond anyone's expectations. Now most cannot live without it....
I understand your frustrations. Our company is so important to us in which to provide you with the best possible service, we also have frustrations, that is why we have taken the expense and time to upgrade our towers. There are other providers in your area, since we cannot meet your expectations please try one of them, NO-COM, Hughes Net, Net West, and the New Greenwood Internet Services, so yes you do have a choice. You are only paying for our midlevel package which we have been Increasing the speeds for customers as we go along with our recent upgrades. Customers have been informed of our ongoing upgrades and that they will have slow and interrupted services during these procedures. We cannot stress to our customers enough that you cannot perform an accurate speed test through your cell phone, gaming device or router, it must be done directly from the Internet wire coming In from your home. As these devices are wireless or have programs running In the background, which impedes the speed. We are only responsible for your Internet coming to your home, not from your router to your other devices and this will be with nil Internet providers I am sorry you are having issues and we would like to resolve this. We do have an answering service In place due to the call volume, so that customers can actually speak to a real person. We try our best to get back to customers in a timely matter, all customers are put on a schedule for service calls on a first come bases, unless you pay for a business package that takes first precedence. A lot of times it can be trouble shot over the phone that very day and no need to send a technician. As far as a credit on your account we can work something out,
Our company has been through a challenging time the past five months; we will prevail with you or without you.
We have been in business for 38 years, and the last ten has included the Internet services. The Internet has progressed over the years beyond anyone's expectations. Now most cannot live without it....
I understand your frustrations. Our company is so important to us in which to provide you with the best possible service, we also have frustrations, that is why we have taken the expense and time to upgrade our towers. There are other providers in your area, since we cannot meet your expectations please try one of them, NO-COM, Hughes Net, Net West, and the New Greenwood Internet Services, so yes you do have a choice. You are only paying for our midlevel package which we have been Increasing the speeds for customers as we go along with our recent upgrades. Customers have been informed of our ongoing upgrades and that they will have slow and interrupted services during these procedures. We cannot stress to our customers enough that you cannot perform an accurate speed test through your cell phone, gaming device or router, it must be done directly from the Internet wire coming In from your home. As these devices are wireless or have programs running In the background, which impedes the speed. We are only responsible for your Internet coming to your home, not from your router to your other devices and this will be with nil Internet providers I am sorry you are having issues and we would like to resolve this. We do have an answering service In place due to the call volume, so that customers can actually speak to a real person. We try our best to get back to customers in a timely matter, all customers are put on a schedule for service calls on a first come bases, unless you pay for a business package that takes first precedence. A lot of times it can be trouble shot over the phone that very day and no need to send a technician. As far as a credit on your account we can work something out,
Our company has been through a challenging time the past five months; we will prevail with you or without you.