RIDGID

Hello! We have been in contact with the customer and resolved the issue; the customer confirmed that he was satisfied with the response

Hello Upon receipt of this complaint, we contacted the customer to discuss the situation We have resolved the issue with product registration to the customer's satisfaction

Hello! Thanks for reaching out We've been in touch with the customer and this issue has been resolved to their satisfaction

Hello Unfortunately there seems to be something out of place We only have a voicemail message from [redacted] on February 2, That same day, we returned his call and sent him an emailWe called him again today and left our 7th voicemailWe do not have an alternate number for the customer In his voicemail, he only left the number that is listed on his account and in his complaint

Upon receipt of this complaint we immediately contacted the customer This complaint has been resolved to the customer's satisfaction

Following receipt of the complaint, we quickly contacted the customer We have worked out the problem and resolved it in a manner that is mutually satisfactory for both parties

Hello This is an update to confirm that we've been in contact with the customer and have resolved his issue to his satisfaction

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The company can simply resolve the matter by covering LSA warrantyI bought the impact/drill combo from [redacted] Canada and their website does NOT state that you have to register within days to be eligible for LSA warranty

Hello! Upon receipt of this message we immediately contacted the customer We have resolved the issue to the customer's satisfaction

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Hello We were able to contact this customer to discuss his complaint and review the situation Happily, we were able to come to a mutually satisfactory resolution

Hello! Upon receipt of this complaint we immediately contacted the customer This issue has been resolved to the customer's satisfaction

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: The company did send me another sump pump at no cost It won’t be installed until 3-15, but hopefully this one works *** [redacted] Regards, Zach Donkers

Hello! Upon receipt of this complaint we quickly reached out to the customer We've resolved the issue to the customer's satisfaction

Hello Upon receipt of this complaint, we contacted the customer At this time, we believe we have resolved the issue to the satisfaction of the customer

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below your last message clearly states you offer to up to lsa..I would like the tools fixed per the year agreementYour website shows the date of purchaseWhy is is so hard to honor your agreement? Regards, [redacted]

Revdex.com: I have left several messages and an alternate phone numberRigids customer service is horribleQuit making excuses I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Hello! Upon receipt of this complaint we immediately attempted to contact the customer Unfortunately, after more than phone calls with voice messages and several emails, the customer has never contacted us Without correspondence with the customer, there's nothing we can do at this moment

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]