We are concerned that you feel there are ongoing issues relating to the accident claim and subsequent repairsThe store manager did document that you stopped by early in to make us aware of the paint chipsJason (manager) did say we aren't responsible for paint chips, however, he did say we
would give you a "good deal"If you would like, we can sa time for our paint company representative to view the paint chips to help us understand if there is a workmanship error on our endAs far as the ongoing mechanical issues you've stated, we have never been notified of any problemsWe would be happy to check over any mechanicals as related to the repair we performedHowever, its hard to diagnose something that isn't currently a problemPlease make us aware of you thoughtsThank you
I appreciate there willingness for me to bring the car in for a review and conversation I am not rejecting this action, but that alone will not "resolve" my complaint It will depend on what happens from there.This is a good first step though
At this point Mr*** needs to call us so we can coordinate an appointment when our paint company representative can attend, or we can come to Mr***s locationAt that appointment hopefully we will determine whether there is a problem with:The materials we used to refinish the vehicle or our application of the materials. If neither problem is found, then it most likely would be stone chipping from road debrisStone chips are not covered under the paint manufacturers warrantyHowever, that doesn't mean we won't still work with Mr*** to resolve the problem
We are concerned that you feel there are ongoing issues relating to the accident claim and subsequent repairsThe store manager did document that you stopped by early in to make us aware of the paint chipsJason (manager) did say we aren't responsible for paint chips, however, he did say we
would give you a "good deal"If you would like, we can sa time for our paint company representative to view the paint chips to help us understand if there is a workmanship error on our endAs far as the ongoing mechanical issues you've stated, we have never been notified of any problemsWe would be happy to check over any mechanicals as related to the repair we performedHowever, its hard to diagnose something that isn't currently a problemPlease make us aware of you thoughtsThank you
I appreciate there willingness for me to bring the car in for a review and conversation I am not rejecting this action, but that alone will not "resolve" my complaint It will depend on what happens from there.This is a good first step though
At this point Mr*** needs to call us so we can coordinate an appointment when our paint company representative can attend, or we can come to Mr***s locationAt that appointment hopefully we will determine whether there is a problem with:The materials we used to refinish the vehicle or our application of the materials. If neither problem is found, then it most likely would be stone chipping from road debrisStone chips are not covered under the paint manufacturers warrantyHowever, that doesn't mean we won't still work with Mr*** to resolve the problem