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Right at Home Repair & Remodeling

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Reviews Right at Home Repair & Remodeling

Right at Home Repair & Remodeling Reviews (1)

We saved for many years with this dream in mind & carefully budgeted for it. To purchase & remodel a home in Arizona for our retirement. This we did in May/13 when we became seniors. We planned on just how we wanted to remodel it & thought we'd hired a contractor who understood & would carry out our wishes. So this experience with Right at Home [redacted], aka [redacted]) has been extremely disheartening for us.
What began as a seemingly positive alliance turned out not to be. And now thanks to [redacted] lack of listening & communication skills & shoddy follow through we have to eliminate some things from our plan as our budget has taken a hit.
We first met him in May/13 when he was one of the bidders on a demo/ tile job in our house. We hired him last Oct. for the job. When it was finished his work appeared to be good so we accepted his bid to do the other remodeling projects in the house while we were away for the next 6 months. The job of moving the east cinderblock wall forward 40' from its existing location was still awaiting HOA approval so [redacted] didn't bid on it.
The first hint of [redacted] lack of listening & communication skills is when we gave him the code to our house to avoid setting off the alarm. We emphasized the importance of this as we'd already had one false alarm due to a faulty motion sensor. Didn't want a repeat of this. We visited the house one day just as his crew was leaving. We armed the house when we left. However, [redacted] had neglected to tell us he hadn't given the code to his crew because he leaves the security off & thus our house wouldn't be secured. When his crew entered the house the next day, alarm went off, police arrived.
Once established it wasn't a break-in, the police left. 5 minutes later the crew entered through another door, alarm again...police again. A few days later letter from police- a $192 fine had been levied. Emailed [redacted] many times as to what to do. No reply. When I saw him showed him the letter, he said it was just a warning....no, it's a fine. He said he'd phone them (later we found out he did not call them). This should've been a red flag to us that this would be a huge problem with him--non-conveyance of information. But, at the time we naively assumed this was a one off.
After we left the country our house checker contacted us .. we'd received a final letter from the Phoenix police re: the fine. Emailed [redacted] about the fine he was responsible for due to his crew. No reply. We had to scramble to pay it via our house checker...$192+service fees.
Because we wouldn't be on site while the remodels were being done we asked to be given status updates & photos of the work as it progressed....he agreed. However, only once did [redacted] get in touch on his own initiative & that was when he ran into problems with removing the wall in the kitchen. Plumbing would have to be moved for an added cost to which we agreed. But other than asking for money, we received no status updates. The only time photos were received is when [redacted] asked for the last payment on this job & before settling the account we insisted on photos.
In Nov. we received HOA approval for the east wall move. Since [redacted] had not bid on the east wall move only saying he would schedule it after we received HOA approval to move it 40' we emailed him that we had received approval. We heard nothing back from him so we were surprised to receive a bill for the wall move. We hadn't received a Remodeling Service Order for our signature agreeing to cost. The charge was well over the other bid we had. Had we received a RSO with this quote we would've gone with the lower bid. We decided not to make a big fuss because we had no reason to think the work hadn't been done as specified since we'd received no indication otherwise. In good faith, we paid [redacted].
When we arrived back in Phoenix this May & visited the house, 1st walk through, looked great but imagine, on closer inspection, our surprise to see that the pantry doorway had not been widened to 43". Only thing that appeared to have been done was the door & trim had been removed, drywall & mud applied, texture added & it had been painted. Widened only minimally. Emailed him a couple of times saying the house looked great but there was the problem with the doorway not being widened. No reply. Then emailed him numerous times subject heading *we have to know what is going on* explaining that all our plans were on hold, the housecleaning, the moving in of furniture, etc. until this was sorted. And we only had 2 weeks to accomplish all of this. Also, left voice messages on his answering machine. Two days went by- no reply. Emailed him that we were not happy with being ignored.
He finally replied asking ``what is the issue with the pantry doorway?" Huh! He went on to claim he'd never received previous emails about the doorway. But, I have a read option & all of my emails had been read. Finally spoke with him, again asked why the doorway hadn't been widened as per our contract. He said he couldn't because there was a king stud in the wall & had widened it as much as he could which was 3". To try to widen it any further would cost thousands & the new pantry cupboards would have to be torn out (I would think the doorway would've been widened before the installation of the cupboards). I think it took him the 2 days to come up with this story.
BIG IMPORTANT QUESTION: Why hadn't he contacted us when he discovered this as he had done with the kitchen wall. It would be our decision as to whether or not to proceed....not his. It's our money. Any contractor worth his salt would've contacted the homeowner if any unforeseen obstacle had been encountered & not proceeded with what he thought should be done without consultation. As well, not wait for the owner to ask questions after the fact & then feign puzzlement as to what the issue could be. A question I put to his face-had he ever considered communicating with his customers! He didn't answer me. What does that tell you.
What I believe happened (& this is what I told him) is on the work order .. instead of reading, widen to 43", it read widen to 3" which explains the minimal widening of 3". The last time we saw him at the house (showed up because he wanted to be paid for the less than adequate paint job done in the interior of the house -streaky ceilings, paint smeared on bath fixtures--note: Only time would hear from him is when he wanted money) I pointed out the pantry doorway had been widened to 43" by another contractor we had had to hire to complete the job we had paid him to do. No problems encountered. We were there when the wall was opened & lo & behold, no king stud in sight (extra cost to us $726).
[redacted] story #2 as to why it couldn't be widened (the king stud story seems to no longer be the reason). Newest story...It's the way the house was built, there's a truss over the pantry wall supporting the roof & if the doorway is widened the wall would crack. Research re: Trusses You can span a large distance with a truss & the truss transmits all of the weight to the exterior walls. Therefore, none of the interior walls are load-bearing so they can go anywhere & are easily moved later.
We had also noticed the east block wall hadn't been moved 40' but only 35'. Asked him why. We'd received HOA approval to do this. His story is he'd called the HOA & they have a builder's setback of 5'. (Checked with HOA property management company, they have no setback requirements.) After he left, I measured where it had been set...it's 6' 3" not 5'. When this was pointed out, story changed to he had contacted the City of Phoenix & was told the setback is 6'. So I contacted & sent the City's Planning Dept. our plat map showing where the wall would be moved & 2 photos. Reply was there is no required setback as long as the wall is not moved in front of the house face & only 6' high. Another fabricated story from [redacted].
We had excitedly looked forward to seeing the house after the remodels. What a letdown. Instead of having everything done so we could move onto the next phase, we had to rush about finding another contractor to complete the door widening. And are now in the process AGAIN of lining up bids to move the east wall to where it should have been moved.
Unfortunately, we trusted [redacted] to be reliable & honour his contract with us. We honoured it & he got paid. Paid for a job he didn't complete & paid for another job he did wrong. To sum up: We put over 19K into his pockets since last Oct. for these jobs. And because of [redacted] not stepping up to his mistakes ~cost to hire another contractor to widen pantry door $726, cost to hire another contractor to move the east wall ~$800+. Total unexpected hit to our budget $1,526+. This over & above the $1,317 [redacted] was paid to move the east wall 40'.
He didn't so much as offer an apology for not keeping us informed but then that would be stepping up. Pretended to look clueless as to why we were so upset. Perhaps because we expected to see the projects completed as contracted & what we'd paid him to do! Amusing to read on his website his claim "Done right, That's our guarantee!" Satisfaction 100% guaranteed. Do we sound satisfied? We made our feelings very clear to him. He did nothing. Maybe because we're seniors he thinks it doesn't matter if we're satisfied or not with his work. As for "done right" I don't think so. This guy's way of dealing with his mistakes is to fabricate reasons for not doing the job right & hope you are stupid enough to believe him. Avoid him like the plague unless you enjoy stress & the added expense of having to hire others to complete the work you hired & paid [redacted] to do.

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Address: 1592 County Rd N, Hammond, Wisconsin, United States, 54015-5204

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