Right Away Disposal

I will have the person in charge of this area contact the customer to get this resolvedI am the owner and I would say, "Let me put you in touch with the manager who can help resolve this matter"So I will make sure you receive a phone call today.Thank you [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The fact that you keep a card on file, after a customer specifically asks for it not to be, and is told that the card will NOT remain on file, is a complete lie thenWhen you tell a customer that something will not be held, you shouldn't turn around, and then charge said card while it was stated the card would not remain on file.I read other reviews on here, you stated in another that your company calls back ALL people within hoursI suggest you get your act together, and actually listen to the voicemails and return calls promptly to meet ALL customer's satisfactionIf you did not listen to the voicemails, and did not make a call back, then my attempts at a solution are not met by your company. Here is another problem that is clearly an issue with your companyYou did not call me back, you did not attempt to call me, you did not e-mail me until there was a threat of action to the Revdex.comI called your company multiple times in regards to the charge on my card, and clearly to no avail, and now it's said you do not make attempts to call everyone back, which I find funny, because when I filed a dispute with my bank, your company said you made attempts to contact me, and we spoke saying I would be charged and now you are saying the opposite.You guys need to get your act together, or the owner needs to re-hire the entire office staff with people who actually know how to run a business in a professional manner
Regards,
*** ***

I have been using this company since they came to Tucson They have the most competitive rates Always friendly and professionalI have recommended them to all my neighbors

Thieves!!! They charged my bank account without authorization or notification. They have done this to my neighbor also. What gives them the right to take my money whenever they feel like it?

Customer is signed up for our trash service and is still using the service we provide. Our terms and conditions on our website say that we hold credit card information to ensure payment. If customer would like to cancel service I will gladly refund any unused portion. This customer has a history of...

always paying late, so I believe they are familiar with our payment structure by now. We send late notices and several phone calls prior to running credit cards. If the customer made any payment arrangements with us then this could have been avoided. We do not provide service for free, and customers who sign up for service and do not want to pay are stealing. Again, if the customer would like a refund for their unused service I will gladly do so.
[redacted]

I was charged a fee to brings my cans back I paid the full fee, this I get my new bill they said they added an extra late fee of $20 this company is a rip off they are trying to take advantage of people, also I called customer service he had a bad attitude, and couldn't explain the extra late fee, I asked to speak to a manager he transferred me to voice mail.

I will have the person in charge of this area contact the customer to get this resolved. I am the owner and I would say, "Let me put you in touch with the manager who can help resolve this matter". So I will make sure you receive a phone call today.Thank you[redacted]

Right Away Disposal holds credit card information on file to ensure payment. This information is not used until the account is 45 days past due. We send out the initial invoice, a past due letter, and call the customer 2 times prior to running the credit card. This is a system that is in place for...

all of our customers. Some customers say they did not receive some part of this notification process but unfortunately we are not able to confirm that. This customer is welcome to verify their mailing address, email and phone number on the system to ensure they receive all of these past due notices. We do return all phone calls and messages that our office receives. Our holiday schedule is:Right Away Disposal observes 4 holidays throughout the year and will not be providing collection service on these Holidays: Independence Day Thanksgiving Day Christmas Day New Year’s Day If your service day falls on one of the above listed holidays, then you will receive service the following day.  The rest of the week following the holiday is also pushed back one day, with Friday’s customers being serviced on Saturday.The holiday schedule is on our website, on the backside of mailed invoices and included in our reminder emails we send every 2-3 months.I hope this helps explain our system and holiday schedule going forward. Thank you for your time-[redacted]

Unfortunately we have different information on our records than what the customer is stating. We have several instances where the driver has documented her container not being out prior to her calling our office and stating she was missed. We are also unable to service her container when her street...

is too muddy due to recent rain, this is for the safety of our drivers and others. This account has been closed and she was not billed for the removal of her container.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The fact that you keep a card on file, after a customer specifically asks for it not to be, and is told that the card will NOT remain on file, is a complete lie then. When you tell a customer that something will not be held, you shouldn't turn around, and then charge said card while it was stated the card would not remain on file.I read other reviews on here, you stated in another that your company calls back ALL people within 24 hours. I suggest you get your act together, and actually listen to the voicemails and return calls promptly to meet ALL customer's satisfaction. If you did not listen to the voicemails, and did not make a call back, then my attempts at a solution are not met by your company. Here is another problem that is clearly an issue with your company. You did not call me back, you did not attempt to call me, you did not e-mail me until there was a threat of action to the Revdex.com. I called your company multiple times in regards to the charge on my card, and clearly to no avail, and now it's said you do not make attempts to call everyone back, which I find funny, because when I filed a dispute with my bank, your company said you made attempts to contact me, and we spoke saying I would be charged and now you are saying the opposite.You guys need to get your act together, or the owner needs to re-hire the entire office staff with people who actually know how to run a business in a professional manner.

Regards,

The bill for the customer below has been adjusted to $0. I apologize for the miscommunications we had. [redacted]President

Customer is signed up for our trash service and is still using the service we provide. Our terms and conditions on our website say that we hold credit card information to ensure payment. If customer would like to cancel service I will gladly refund any unused portion. This customer has a history of...

always paying late, so I believe they are familiar with our payment structure by now. We send late notices and several phone calls prior to running credit cards. If the customer made any payment arrangements with us then this could have been avoided. We do not provide service for free, and customers who sign up for service and do not want to pay are stealing. Again, if the customer would like a refund for their unused service I will gladly do so.

I will have the person in charge of this area contact the customer to get this resolved. I am the owner and I would say, "Let me put you in touch with the manager who can help resolve this matter". So I will make sure you receive a phone call today.Thank you[redacted]

Right Away Disposal holds credit card information on file to ensure payment. This information is not used until the account is 45 days past due. We send out the initial invoice, a past due letter, and call the customer 2 times prior to running the credit card. This is a system that is in place for...

all of our customers. Some customers say they did not receive some part of this notification process but unfortunately we are not able to confirm that. This customer is welcome to verify their mailing address, email and phone number on the system to ensure they receive all of these past due notices. We do return all phone calls and messages that our office receives. Our holiday schedule is:Right Away Disposal observes 4 holidays throughout the year and will not be providing collection service on these Holidays: Independence Day Thanksgiving Day Christmas Day New Year’s Day If your service day falls on one of the above listed holidays, then you will receive service the following day.  The rest of the week following the holiday is also pushed back one day, with Friday’s customers being serviced on Saturday.The holiday schedule is on our website, on the backside of mailed invoices and included in our reminder emails we send every 2-3 months.I hope this helps explain our system and holiday schedule going forward. Thank you for your time-[redacted]

This was an accounting error, the customer contacted our office and this was resolved that day. We issued a credit back to his credit card.

I have reviewed your account and it is currently 38 days past due. It seems we are developing a pattern. I think the best way to solve this situation is to pay yours invoices when it is due. If you are looking for charity, I can cancel your account and credit you for the 38 days of service you have used and not paid for. I believe one of these option will definitely keep this from happening again. Please let me know if you agree with one of my solutions or if you have your own solution.Thank you-[redacted]

Thieves!!! They charged my bank account without authorization or notification. They have done this to my neighbor also. What gives them the right to take my money whenever they feel like it?

Within 3 months of service from this company, I had nothing but problems with the pick up service. When I do call them to try and resolve the problem, I'm given excuses about a new driver to the area and they make it sound like its a inconvenience to come back to my area to get my garbage. Within the three month period, they forgot to pick up garbage and/or recycle service on four different occasions. The customer service individuals are always rude and do little to try and resolve the issues. Speaking to a manager is extermely difficult and you are always referred to a voice mail.

Review: We must pay this company in advance for their services. Our pickup day for trash is every Friday. On November 22, 2013 our trash was not picked up. There is no window of time when they come through to pick up the trash...anywhere from 7:00 am - 5:30 pm. Our trash was out at 5:30 am on the 22nd. By the time that I realized that our trash was not going to be picked up, it was after 4:00 pm (office closed). I called them on Monday, November 25, 2013 and was told that our street was muddy and they could not come down our street. However, two other trash companies came down our street with no problem whatsoever. No trash pick up. The following Friday, was the day after Thanksgiving, so our pick up was to be on Saturday, November 30, 2013. We had no trash pick up. Called the office on Monday, December 2, 2013 and was told that our trash can was not out....the driver reported that - our can was out at 5:30 am that morning. Our trash for the week of November 30th was picked up on December 6, 2013. I have called the President of this company and the Tucson and Mesa offices with either a load of lies and excuses or no return phone call from the President. The customer service at this company is non-existent. We have prepaid for this service and are not receiving what we have paid for. The woman at the Tucson office has a very unprofessional attitude. I am fed up with the whole situation.Desired Settlement: I want a free month's trash pick up and I do NOT want to be charged for them picking up my trash can when I discontinue service with them. This is a lot of time and aggravation on my part that I should not have to be going through over trash pick up.

Business

Response:

Unfortunately we have different information on our records than what the customer is stating. We have several instances where the driver has documented her container not being out prior to her calling our office and stating she was missed. We are also unable to service her container when her street is too muddy due to recent rain, this is for the safety of our drivers and others. This account has been closed and she was not billed for the removal of her container.

Review: Schedule and communication I have tried with phone calls and emails to get them to tell me when pick up was for our location. We finally get a voice mail a month later saying it went from Thursday to Tuesday that they sent a bill saying that. Never got it. I emailed and called asking for bill and why I couldn't log into my account. I got an email after I tell them I will cancel my service. They email me back saying I couldn't log in to my account because the account changed and that I owe 54 dollars and that is all if they haven't picked up the cans. The same day was Tuesday and we put out the trash and sure they picked it up and took the can.

I have all my emails and their emails I show my attempts. I want them to adjust my bill for the time lost in communication and my trash didn't get picked up and not to charge me for trash container picked up. I want it to zero out and call it even. I do not want to do business with them.Desired Settlement: Adjust my 54 bill to zero and call it quits on the attempt to so business with each other.

Business

Response:

The bill for the customer below has been adjusted to $0. I apologize for the miscommunications we had. [redacted]President