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Right Choice Automotive

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Right Choice Automotive Reviews (2)

I usually detest car dealerships. Used cars sales are the worst. No more! I just wish I had found Right Choice Automotive years ago. It's small, family owned, and run by two very personable, and knowledgeable brothers, [redacted] and [redacted], who have learned how to make car shopping an enjoyable and rewarding experience for their customers. They specialize in used cars in the $3,000-$12,000 range, Their lot is well-stocked with European, Asian and US manufactured cars that despite their price range are all in very good condition. Prices are quite fair and are in line with recommendations at Edmunds and KBB. They have an on-site mechanic that can ensure their cars are in the best running condition possible, and they provide all of the financing, warranty, and other related services that the "bigs" provide. But their specialty is cars in that specific price range, and the real differentiator is their philosophy and style of helping buyers find the car they want. They listen. They provide opinions when asked. They show the cars that meet the requirements the buyer describes. And they are just plain enjoyable to work with. If they ever get "discovered" they are going to be swamped with business. As it is, the biggest challenge is just finding them. I happened across them at the http://[redacted].com site and from there went to the Right Choice Automotive site. A few minutes on the phone with [redacted] and I knew this would be a dealership I could work with. My son and I found a Mazda that he is quite please with. If I need a new car, I'll go to a new car dealer. If I need a used car, I'll look forward to the opportunity to work with [redacted] and [redacted] again. I still detest car dealerships - just not this one.

I would like to begin with saying that this was by far the worst customer service I have ever experienced.

My wife and I decided we were going to purchase a car today. With cash in hand for a down payment, we headed over to First Choice Auto.

The salesman (typical overweight, balding fifty-something male with pinky ring) couldn't have seemed any less interested. He did not even invite us into his office to go over financing.

After his father said we could have a seat, we entered the office and began discussing our options.

At this point, the salesman was more interested in helping every other customer on the phone and pretended to calculate down payments on the dealerships Facebook page.

After helping the customers on the phone and completely ignoring us, the salesman's lunch had arrived!

The fat man's eyes lit up like powder kegs and this was the end of an awful discussion. He pulled the quote of a $2,000 down payment from nowhere and told us he couldn't help. He refused to check my wife's credit and mine although over the phone he had told us they have several different lenders to get us the car we needed.

In my opinion, a $2,000 down payment on a $3,500 car is ludicrous!

The whole encounter lasted no more than ten minutes and never have I felt so neglected by an establishment. You receive better customer service at the DMV.

I cannot see any of these "positive" reviews being truthful. Anyone can log on to these sites and act like a satisfied customer.

I DO NOT recommend visiting this poor excuse for a used car lot to anyone seeking a vehicle.

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Description: Auto Dealers - Used Cars, Auto Repair & Service, Auto Repairing - Foreign, Road Service - Automotive

Address: 2406 Pacific Ave, Forest Grove, Oregon, United States, 97116-2452

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