Right Click, Inc.

Revdex.com:
There is no misunderstanding as to the cost of the equipment, accessories & services included in this contract.  For the business to suggest there is a “misunderstanding” about “extra logistics and services and accessories” that are, apparently, omitted in the leasing agreement (see attached) only highlights our position that the business cannot justify the price initially negotiated.That said, we are accepting this response from the business for 3 reasons:1. While the UCC provides remedy in the case of unconscionable conduct, that remedy is only available by court order. As a non-profit dedicated to preserving civil liberties & equal justice, we simply do not have the luxury of time or money to bring this to court – as the business is likely fully aware of, and a concession they most definitely has been hoping for;  2. The legality of the contract was never questioned, and unfortunately for consumers, contracts such as this are irrevocable & binding – except upon court order finding the lease whole, or in part, unconscionable.  That consumers have this very, very limited remedy available is appalling, but it is, unfortunately, the law.  As stated above, we – like many consumers – do not include contract litigation in our scope of work, and therefore a court battle would impede on our actual mission;3. The public nature of the Revdex.com complaint process ensures that consumers wishing to do business with companies can view any and all complaints made against businesses.  That our complaint and the ensuing correspondence will be made public satisfies at least one goal: enlightening customers considering this particular business.As for upgrading equipment and service with this business: the notion is laughable.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The accusations from complainant are totally false! This contract was negotiated, agreed and executed legally by the complainants previous superior, who was an authorized legal signor of legal documents. As a supplier, we have fulfilled all our contractual obligations. This contract was written...

non-cancellable, whether the complainant's needs changes or not. It seems the complainant wanted to cancel a legal contract that they are obligated to, and simply trying for force their way out. Their request of buyout quotation was send to them on time too. In conclusion, this contract is non-cancellable.ThanksPresident Right Click Inc.

Revdex.com:There is no misunderstanding as to the cost of the equipment, accessories & services included in this contract.  For the business to suggest there is a “misunderstanding” about “extra logistics and services and accessories” that are, apparently, omitted in the leasing agreement (see attached) only highlights our position that the business cannot justify the price initially negotiated.That said, we are accepting this response from the business for 3 reasons:1. While the UCC provides remedy in the case of unconscionable conduct, that remedy is only available by court order. As a non-profit dedicated to preserving civil liberties & equal justice, we simply do not have the luxury of time or money to bring this to court – as the business is likely fully aware of, and a concession they most definitely has been hoping for;  2. The legality of the contract was never questioned, and unfortunately for consumers, contracts such as this are irrevocable & binding – except upon court order finding the lease whole, or in part, unconscionable.  That consumers have this very, very limited remedy available is appalling, but it is, unfortunately, the law.  As stated above, we – like many consumers – do not include contract litigation in our scope of work, and therefore a court battle would impede on our actual mission;3. The public nature of the Revdex.com complaint process ensures that consumers wishing to do business with companies can view any and all complaints made against businesses.  That our complaint and the ensuing correspondence will be made public satisfies at least one goal: enlightening customers considering this particular business.As for upgrading equipment and service with this business: the notion is laughable.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The customer misunderstood the total value of the equipment and ACCESSORIES, AND SERVICES included this contract. This contract was awarded to Right Click Inc. after the customer had reviewed 3+ bids as they should have. This contract covers extra logistics and services and accessories that the customer totally misunderstood. Again, this contract was totally legal, and followed the leasing company's guideline, and as a service provider in this contract, we have fulfilled our contractual obligations. Should the customer like to upgrade their equipment and service to meet their latest needs, we will provided a competitive bid. Thanks.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response does not address the main issue that is the unconscionable conduct with regards to pricing & price gouging.  There is no dispute as to a legally authorized signer and a legally binding contract; the dispute is what the true intentions were of the seller upon negotiating a lease.  The seller’s response that a contract is legally binding is clearly meant to obfuscate the undeniable fact that the seller funded a copier lease at 135% of the MSRP - a funding amount without basis or precedent, a lease amount which includes a $3,000 service contract based on a grossly inflated monthly copy estimate - an estimate that seller would know to be inflated based on staff size and historical volume.
Further, seller's unprofessional conduct thus far catalyzed the resolve to discontinue business with the seller, irrespective of change in business needs.  On March **, 2016, I contacted seller about an impending move and inquired as to the steps needed to take since, according to the contract, the machine could not be moved from the current location without the approval of seller & lessor.  I also asked about an upgrade - an upgrade done through seller.  After several days of no response I contacted the lessor directly, who then had to contact seller to provide me with a buy-out quote.  I received the buy-out quote April **, 2016.  
On April **, 2016, I again contacted seller and lessor, outlining my concerns with the lease and the equipment.  As of April **, 2016 I heard nothing and so was forced to move forward with a Revdex.com complaint.  
As yet unresolved is the impending office move that, per the lease terms, should equipment need to be moved, it must be approved by seller and lessor.  Logistics for a move must also be approved by the seller and lessor.  Should seller or lessor fail to respond to my inquiries regarding moving the equipment, this not only highlights the unprofessional conduct but would also force us to violate the terms of the lease by either moving the equipment, or by having to leave the equipment outside of our "exclusive control and possession," and be unable to provide "reasonable access to inspect the equipment,"(Terms and Conditions).
That seller knowingly over-funded for equipment in 2012, and has thus far been disinclined to acquiesce to requests for explanation speaks to the true intent of the original sale and is indicative of unconscionable conduct with regard to same.  That seller has been demonstrably unresponsive has exacerbated the difficulty in reaching a resolution and could force us to violate the terms of the lease regarding equipment location and use, forcing us to forfeit our warranty.  
The machine in question’s MSRP in 2012 was $9,545.  The lease was negotiated to be $463.13 per month, including taxes, for 60 months. (Seller negotiated the contract to be tax-exempt as we are a non-profit organization, however failed to disclose - or perhaps just failed to do reasonable research to find out - that South Carolina doesn't allow for tax exemptions on leases such as this one.)  The full contract will be $27,667.80.  Seller’s net will presumably be $22,500.00. As of this writing, we have satisfied 40 months of contractual obligations for a total of $18,525.20.00, leaving $9,142.60 to be paid – less than the original MSRP.  The motivation to end the contract is not due to a change in needs but, rather, the need to change who we do business with after discovery that the seller engaged in questionable business practices. 
We are moving no later than May **, 2016 and will need a resolution one way or another no later than Monday, May **.  Without permission from seller & lessor to move the equipment, we will be between a veritable rock & hard place, and will still be contractually obligated to pay for a machine and service contract - a contract that we contend was unconscionably inflated for seller's financial gain.  
In short: Between what we believe was unconscionable conduct on seller’s part in 2012 and unprofessional conduct thus far regarding this issue, as well as our move, we believe the contract is void and that any remaining payments to lessor should be worked out between seller and lessor.  
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The accusations from complainant are totally false! This contract was negotiated, agreed and executed legally by the complainants previous superior, who was an authorized legal signor of legal...

documents. As a supplier, we have fulfilled all our contractual obligations. This contract was written non-cancellable, whether the complainant's needs changes or not. It seems the complainant wanted to cancel a legal contract that they are obligated to, and simply trying for force their way out. Their request of buyout quotation was send to them on time too. In conclusion, this contract is non-cancellable.
Thanks
President
Right Click Inc.