Right On Time

Hello ***,I am very sorrry for your concern and confusion caused by our movePlease rest assured that we are sill in business and that we plan to remain so.This last year, I have been out of my shop quite often due to medical issuesI apologize that the face on your clock has not been fixedI will get the clock and the face and get it taken care of for you in the next couple of weeks.I now have someone answering the phone with me and you can use the email [redacted] @gmail.comIf you need anyhing please call or email me.Steve H [redacted]

Hello,I am very sorry that I caused you distress with the move of our shopLuckily you and I have been in contact over the last couple of weeks and I am currently working on your clock as we discussedThe hammer of the clock is broken and I am working on its repairi will have it ready for you very soon.Thank you for your patience and understanding.Steve H [redacted]

***, I have called them, and they said it would be repaired....It is still not repaired and I have tried calling and the voice mailbox is full...so no messages can be left...Could you contact them and have them contact me with the status on this? It has been nearly years now

Hello ***,I am sorry that you had o find out about our closing by driving byWe attempted to get everyone called before the move, but several people were not contacted for one reason or anotherPlease accept my apology for the stress and concern that you suffered.As for your clockI assure you
its safe and soundI am currenly working out of my home until we find the right locationI will locate your clock and give you a statusI will put its repair high on my priority listI now have someone helping me with the phone Would you please call me with your claim check number at 208-860-or you can email at ***@gmail.com.Please accept my apologies and I look forward to hearing from you soonBy the way my new hours are M-F 10-5.Thank yoou,Steve H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This will be satisfactory when I have received the clockIn our communication, it was to be done last week, and when I contacted Right On Time at the start of this week, I was told it was almost readyI have not heard back from them and it is Friday
Sincerely,
*** ***

This is a letter to let you know our complaint of the return of our antique clock has been resolved.Re: complaint ID ***Right on Time business.August 11,My husband and I drove to Boise after we contacted Right on Time and had a positive conversation with ***,assistant to ***
***. He found our clock and we picked it upThe work was not done and no fee was chargedWe are happy to get our clock back.Only suggestion is for Right on Time to be up front with customersCall and reassure the owners of the clocks they needed to move and where their clock would beHaving someone answer the phone daily would have made a differenceThis would have reduced the customers anxiety.Thank you for your assistance ,

The business has contacted us and returned the clock. Thank you for your help - they responded as soon as you contacted them. ** ***
Boise, Idaho

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Regarding, my complaint submitted on 5/22/2017 against Right On Time.  The complaint was assigned ID [redacted]. The clock was delivered today and the dispute is resolved. Thank you. Clock was dropped off on April 21 for repairs, and had finally been delivered June 22nd.

Complaint: [redacted]
I am rejecting this response because:  I contacted the business at the number provided in their response. No answer and no response to left message.  Sent from my iPhone
Sincerely,
[redacted]

[redacted], I have called them, and they said it would be repaired....It is still not repaired and I have tried calling and the voice mailbox is full...so no messages can be left...Could you contact them and have them contact me with the status on this? It has been nearly 2 years now

Hello [redacted],I am very sorrry for your concern and confusion caused by our move. Please rest assured that we are sill in business and that we plan to remain so.This last year, I have been out of my shop quite often due to medical issues. I apologize that the face on your clock has not been fixed.. I...

will get the clock and the face and get it taken care of for you in the next couple of weeks.I now have someone answering the phone with me and you can use the email [redacted]@gmail.com. If you need anyhing please call or email me.Steve H[redacted]

Hello,I am very sorry that I caused you distress with the move of our shop. Luckily you and I have been in contact over the last couple of weeks and I am currently working on your clock as we discussed. The hammer of the clock is broken and I am working on its repair. I will have it ready for...

you very soon.Thank you for your patience and understanding.Steve H[redacted]