Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I don't know where $came fromThe total should be $from two different checking accounts from 9-22-to 3-22-I sent all the statements and added more savings accounts at $each to the case Regards, [redacted]
Movers were courteous and did an ok job at bestWe have a personal property claim but the owner 'Joseph [redacted] ' refuses to return phone callsI'm in the process of submitting a small claims court order
I wanted to reach out and let you know that Park Sterling bank is going to pay this gentleman the $he has requestedWe sent statements out to him which would have showed the feesIn good faith to the client we are going to mail him a check for the money he stated that he is owed Please reach out if you have any questions and we will consider this case closed since he is being accommodated Thanks! [redacted] Senior Vice President
The original complaint from the gentleman was for $Please see his original documentationWe have sent him a check certified mail for that amountWe can not give more that he originally requestedWe sent $in good faithWe now consider this matter closedPlease call me with questionsI travel a lot so the best way to reach me is [redacted] Thanks so much! [redacted] ***
May 4, 10pt;"> [redacted] Revdex.com of the Upstate North Church St., Suite C Greenville, SC Re: [redacted] ID# [redacted] Dear Ms [redacted] : In response to your email of April 26, regarding the referenced consumer complaint, the Bank has completed its review of the incidents We apologize for any inconvenience Ms [redacted] experienced Our investigation revealed that Ms [redacted] elected to opt into the Bank’s Basic Overdraft Service which authorizes the Bank to pay and charge a fee for overdrafts on the account from ATM and everyday debit card transactions The day Ms [redacted] made the claim, [redacted] ***, a Park Sterling Bankcard Specialist, called her to investigate the situation During a conversation with B [redacted] it was learned that the transaction was authorized and posted to Ms [redacted] account Regulation E defines unauthorized transactions as a transaction “initiated by a person other than the consumer with actual authority to initiate the transfer and from which the consumer receives no benefit.” The [redacted] transaction does not qualify as an unauthorized transaction and accordingly a Notice of Final Determination was mailed on February 22, The incident dated March 24, reported to you by Ms [redacted] relates to a $transaction that she reported as unauthorized The Bank provided credit for both the disputed amount as well as the $overdraft fee resulting from the $transactionLastly, Ms [redacted] notes that Bank failed to meet her needs by not providing hour customer service and by closing the branch early We note that the bankcard has a telephone number printed on the back of the card We also offer online, mobile and voice response services for hour account access We also have determined there were no early branch closures during the time of the transactions noted by Ms [redacted] Based on our investigation, we believe the Bank appropriately handled Ms [redacted] ’ claims Please let me know if you require any additional informationSincerely, [redacted] SVP-Deposit Compliance Officer
I hired this business through *** to move my personal items from one home into a moving truck and then out of a moving truck and into my new home Two men showed up late They dropped pieces of furniture as they went down the stairs and laughed about it After they had unloaded and left, I plugged my 55" flat screen in to turn on for my children and there were several puncture marks, deeming my TV unusable I called the owner several times and left voicemails He will not take my calls or return them
I wanted to reach out and let you know that Park Sterling bank is going to pay this gentleman the $250.00 he has requested. We sent statements out to...
him which would have showed the fees. In good faith to the client… we are going to mail him a check for the money he stated that he is owed.
Please reach out if you have any questions and we will consider this case closed since he is being accommodated.
Sent: Tuesday, February 03, 2015 8:42 PMTo: drteamCc: C RRSubject: Re: Complaint Record Restoration Right...
Price Movers Hi: This is Joseph D[redacted] responding backing in reference to the unanswered dispute and would like to update as to the status that we have since been in direct contact with the complainant and are working to resolve the dispute to satisfaction. As soon as an agreement can be reached I will send a response so that we may get a response that the complaint is satisfactorily resolved. Thanks. Joseph D[redacted] Right Price Movers [redacted]
Movers were courteous and did an ok job at best. We have a personal property claim but the owner 'Joseph [redacted]' refuses to return phone calls. I'm in the process of submitting a small claims court order.
May 4, 2016
10pt;"> [redacted] Revdex.com of the Upstate 208 North Church St., Suite C Greenville, SC 29601 Re: [redacted] ID# [redacted] ...⇄ Dear Ms. [redacted]: In response to your email of April 26, 2016 regarding the referenced consumer complaint, the Bank has completed its review of the incidents. We apologize for any inconvenience Ms. [redacted] experienced. Our investigation revealed that Ms. [redacted] elected to opt into the Bank’s Basic Overdraft Service which authorizes the Bank to pay and charge a fee for overdrafts on the account from ATM and everyday debit card transactions. The day Ms. [redacted] made the claim, [redacted], a Park Sterling Bankcard Specialist, called her to investigate the situation. During a conversation with B[redacted] it was learned that the transaction was authorized and posted to Ms. [redacted] account. Regulation E defines unauthorized transactions as a transaction “initiated by a person other than the consumer with actual authority to initiate the transfer and from which the consumer receives no benefit.” The [redacted] transaction does not qualify as an unauthorized transaction and accordingly a Notice of Final Determination was mailed on February 22, 2016. The incident dated March 24, 2016 reported to you by Ms. [redacted] relates to a $9.95 transaction that she reported as unauthorized. The Bank provided credit for both the disputed amount as well as the $36 overdraft fee resulting from the $9.95 transaction. Lastly, Ms. [redacted] notes that Bank failed to meet her needs by not providing 24 hour customer service and by closing the branch early. We note that the bankcard has a 24 telephone number printed on the back of the card. We also offer online, mobile and voice response services for 24 hour account access. We also have determined there were no early branch closures during the time of the transactions noted by Ms. [redacted]. Based on our investigation, we believe the Bank appropriately handled Ms. [redacted]’ claims. Please let me know if you require any additional information. Sincerely, [redacted] SVP-Deposit Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I don't know where $250 came from. The total should be $320 from two different checking accounts from 9-22-14 to 3-22-15 . I sent all the statements and added 4 more savings accounts at $10 each to the case.
Regards,
[redacted]
The original complaint from the gentleman was for $250.00. Please see his original documentation. We have sent him a check certified mail for that amount. We can not give more that he originally requested. We sent $250.00 in good faith. We now consider this matter closed. Please call me with questions. I travel a lot so the best way to reach me is [redacted].
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I don't know where $came fromThe total should be $from two different checking accounts from 9-22-to 3-22-I sent all the statements and added more savings accounts at $each to the case Regards, [redacted]
Movers were courteous and did an ok job at bestWe have a personal property claim but the owner 'Joseph [redacted] ' refuses to return phone callsI'm in the process of submitting a small claims court order
I wanted to reach out and let you know that Park Sterling bank is going to pay this gentleman the $he has requestedWe sent statements out to him which would have showed the feesIn good faith to the client we are going to mail him a check for the money he stated that he is owed Please reach out if you have any questions and we will consider this case closed since he is being accommodated Thanks! [redacted] Senior Vice President
The original complaint from the gentleman was for $Please see his original documentationWe have sent him a check certified mail for that amountWe can not give more that he originally requestedWe sent $in good faithWe now consider this matter closedPlease call me with questionsI travel a lot so the best way to reach me is [redacted] Thanks so much! [redacted] ***
May 4, 10pt;"> [redacted] Revdex.com of the Upstate North Church St., Suite C Greenville, SC Re: [redacted] ID# [redacted] Dear Ms [redacted] : In response to your email of April 26, regarding the referenced consumer complaint, the Bank has completed its review of the incidents We apologize for any inconvenience Ms [redacted] experienced Our investigation revealed that Ms [redacted] elected to opt into the Bank’s Basic Overdraft Service which authorizes the Bank to pay and charge a fee for overdrafts on the account from ATM and everyday debit card transactions The day Ms [redacted] made the claim, [redacted] ***, a Park Sterling Bankcard Specialist, called her to investigate the situation During a conversation with B [redacted] it was learned that the transaction was authorized and posted to Ms [redacted] account Regulation E defines unauthorized transactions as a transaction “initiated by a person other than the consumer with actual authority to initiate the transfer and from which the consumer receives no benefit.” The [redacted] transaction does not qualify as an unauthorized transaction and accordingly a Notice of Final Determination was mailed on February 22, The incident dated March 24, reported to you by Ms [redacted] relates to a $transaction that she reported as unauthorized The Bank provided credit for both the disputed amount as well as the $overdraft fee resulting from the $transactionLastly, Ms [redacted] notes that Bank failed to meet her needs by not providing hour customer service and by closing the branch early We note that the bankcard has a telephone number printed on the back of the card We also offer online, mobile and voice response services for hour account access We also have determined there were no early branch closures during the time of the transactions noted by Ms [redacted] Based on our investigation, we believe the Bank appropriately handled Ms [redacted] ’ claims Please let me know if you require any additional informationSincerely, [redacted] SVP-Deposit Compliance Officer
I hired this business through *** to move my personal items from one home into a moving truck and then out of a moving truck and into my new home Two men showed up late They dropped pieces of furniture as they went down the stairs and laughed about it After they had unloaded and left, I plugged my 55" flat screen in to turn on for my children and there were several puncture marks, deeming my TV unusable I called the owner several times and left voicemails He will not take my calls or return them
I wanted to reach out and let you know that Park Sterling bank is going to pay this gentleman the $250.00 he has requested. We sent statements out to...
him which would have showed the fees. In good faith to the client… we are going to mail him a check for the money he stated that he is owed.
Please reach out if you have any questions and we will consider this case closed since he is being accommodated.
Thanks!
[redacted]
Senior Vice President
Sent: Tuesday, February 03, 2015 8:42 PMTo: drteamCc: C RRSubject: Re: Complaint Record Restoration Right...
Price Movers Hi: This is Joseph D[redacted] responding backing in reference to the unanswered dispute and would like to update as to the status that we have since been in direct contact with the complainant and are working to resolve the dispute to satisfaction. As soon as an agreement can be reached I will send a response so that we may get a response that the complaint is satisfactorily resolved. Thanks. Joseph D[redacted] Right Price Movers [redacted]
Movers were courteous and did an ok job at best. We have a personal property claim but the owner 'Joseph [redacted]' refuses to return phone calls. I'm in the process of submitting a small claims court order.
May 4, 2016
10pt;"> [redacted] Revdex.com of the Upstate 208 North Church St., Suite C Greenville, SC 29601 Re: [redacted] ID# [redacted] ...⇄ Dear Ms. [redacted]: In response to your email of April 26, 2016 regarding the referenced consumer complaint, the Bank has completed its review of the incidents. We apologize for any inconvenience Ms. [redacted] experienced. Our investigation revealed that Ms. [redacted] elected to opt into the Bank’s Basic Overdraft Service which authorizes the Bank to pay and charge a fee for overdrafts on the account from ATM and everyday debit card transactions. The day Ms. [redacted] made the claim, [redacted], a Park Sterling Bankcard Specialist, called her to investigate the situation. During a conversation with B[redacted] it was learned that the transaction was authorized and posted to Ms. [redacted] account. Regulation E defines unauthorized transactions as a transaction “initiated by a person other than the consumer with actual authority to initiate the transfer and from which the consumer receives no benefit.” The [redacted] transaction does not qualify as an unauthorized transaction and accordingly a Notice of Final Determination was mailed on February 22, 2016. The incident dated March 24, 2016 reported to you by Ms. [redacted] relates to a $9.95 transaction that she reported as unauthorized. The Bank provided credit for both the disputed amount as well as the $36 overdraft fee resulting from the $9.95 transaction. Lastly, Ms. [redacted] notes that Bank failed to meet her needs by not providing 24 hour customer service and by closing the branch early. We note that the bankcard has a 24 telephone number printed on the back of the card. We also offer online, mobile and voice response services for 24 hour account access. We also have determined there were no early branch closures during the time of the transactions noted by Ms. [redacted]. Based on our investigation, we believe the Bank appropriately handled Ms. [redacted]’ claims. Please let me know if you require any additional information. Sincerely, [redacted] SVP-Deposit Compliance Officer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I don't know where $250 came from. The total should be $320 from two different checking accounts from 9-22-14 to 3-22-15 . I sent all the statements and added 4 more savings accounts at $10 each to the case.
Regards,
[redacted]
The original complaint from the gentleman was for $250.00. Please see his original documentation. We have sent him a check certified mail for that amount. We can not give more that he originally requested. We sent $250.00 in good faith. We now consider this matter closed. Please call me with questions. I travel a lot so the best way to reach me is [redacted].
Thanks so much!
[redacted]