Right Property Management

This letter is written in reply to your letter dated May 22, concerning the complaint filed by [redacted] ***, former President of the Condominium Association where he owns here in Rehoboth BeachThe complainant's letter is a total fabrication concerning his behaviorPerhaps some background information would help you see what is at work here As stated above, [redacted] is a past President of his Condominium Association and he was absolutely dead set against the Board bringing in a professional management companyHe has fought to keep it from happening and he has refused_ to tum over to Right Property Management a number of records that should have come with the transition to the property management companyHe also submitted a proxyfor the Annual Meeting claiming that [redacted] Weidman was his proxy holderYou should note that [redacted] is the Association's attorney and was never contacted by [redacted] to represent him in any wayAnother example of his lies The transition occurred in May of 2"He has yet to turn over the financial records from the inception of the Condominium Association, nor has he turned over the checking account history from the beginning _up until transition to RPMHe has written correspondence to the members of the community attempting to discourage them from approving the transition So, on May 21sthe walked in to our office and announced that he wanted to see the property manager, who was out of the office that dayWhen [redacted] was told that his property manager was not available, he announced that he wished to speak to "the boss" and was directed to Martha Wright's deskHe announced that he was there to view all of the financials, including copies of owners' checks, and said that the reports from Right Property Management were useless, that he was a trained accountant and an auditor and he could not understand the reports [redacted] then told [redacted] that he was not going to get the documents that he was demanding, that he was not on the Board any longer and that if he wished to view the records we have, he could schedule an appointment with hours advance noticeWhen he was denied, he became quite abusive and foul..mouthedHe declared we were all " [redacted] '' and he is entitled to whatever he requests, when he wants it, and we are required to produce the records for him immediately Once again, [redacted] was told no, he would not get what he requested and he needed to make an appointmentAdditionally, the Board of his community would have to approve him having copies of the financial recordsAt this point, he said, "You are making a big '***' mistake'' and he proceeded to walk toward the office door As he walked to the door he screamed at [redacted] that she was a "***", a "***"and a ***' and at that point, the office staff present reacted [redacted] got to his feet and followed [redacted] outside the building and told him that his behavior will never be tolerated in our office and for him to stay away He proceeded to give [redacted] the finger with both hands and both Mr& [redacted] responded in kindThere was such a commotion that an administrative assistant for a development company in an office next door to ours came down the stairs to see if Mr& [redacted] needed assistance I have asked the other employees who were in the office at the time of the incident to write their independent report of what they saw and heard and Iam attaching their statements to this reportPam Lawson is a female property manager [redacted] is also a female property manager; and Lisa Northam is a female administrative support personAll were present to witness the entire episode Following [redacted] ***'s departure, [redacted] called the Delaware State Police and told them what transpiredTwo officers responded to the office and then went to [redacted] ***'s residence at [redacted] *** There are several very basic facts that [redacted] overlooked when he came to our officeThe Association is actually the Board of Directors of [redacted] ***Right Property Management, LLC is an agent of the Association: however we work under contract with the BoardOur contract requires at least hours, notice to provide access to the historical records of any communityRPM would never schedule an appointment two days before the Memorial Day weekend, which is the kick off to the summer seasonNo one has the time to gather the information and then spend several hours with [redacted] to find out what he really needsAdditionally, he is required to provide a viable reason why he would like to have the informationUnder no circumstances would we approve anyone, especially [redacted] ***, to review our records unsupervisedWe have a fiduciary responsibility to protect those records, and given [redacted] ***'s history of not providing Association records in his possession, we were concerned that he would attempt to take or remove records of interest to him Based on his statements he intends to criticize the current Board for not providing a budget for the current yearThe current Board is very capable of preparing a budget and has done so It will be presented to owners at the June 14, Annual Meeting In summary, [redacted] ***'s story about his visit to the RPM office is an outright lieIt did not happen

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you for your response.
While it is true that Right Property Management managed a previous community I lived in, there is no relevance other than the fact that Right Property Management does not actually ad**ess or read complaints!
In this response, Mr*** of Right Property Management states, “he (***) is absolutely correct that we never told him there would be a charge because he never made a request to Right Property Management.”
This statement is not only false, but also clearly stated in the original complaint. The original complaint reads: “I (***) also, received a call from Ms*** *** who said she had someone at the complex and they would come over and take a look”. So, in fact, I did speak to someone from Right Property Management, and no fee was discussed or disclosed in my contact with Right Property ManagementMr*** then states that “so when the complainant refuses to pay his bill by writing on the invoice ‘unauthorized charges’ and refuses to call or make an overture of resolving the issue”This statement is also false.
Again, had Mr*** read the original complaint, he would have seen the following statement clearly stated: “On September 5, I received a bill for $for a work orderI contacted Ms*** *** by email: ‘Today in the mail I received a bill for a work order for August 4, 2015, for $We have not had any work done by Right Property ManagementI would not have had RPM over if this fee was disclosed to us, as you can see below there is no mention of a feeMaybe this is not what the fee is for? So can you please clarify what "work order" was agreed upon and completed on our unit with a charge of $75.00?’” Of course Right Property Management never responded to this email
I also submitted a written copy of the aforementioned email, along with the invoice on which I stated unauthorized charge, which also included our dues payment. It was obviously received by Right Property Management since the dues check was cashed and Mr*** is quoting from that invoice. But they chose to ignore the email and the written copy of the emailIt is apparently clear, that Right Property Management is admitting they never disclosed a fee or chargeSo the resolution, offered by the company is not acceptable, because as stated in the original complaint, this was never a disclosed nor an authorized charge
Regards,
*** ***

Right Property Management "managed" our community for two years (and 2015) The quality of their services, and of the contractor they hired to perform routine lawn cutting and landscape maintenance, were incompetent and unprofessional The first property manager assigned to the community was very combative with residents, so Right replaced her Another property manager was ultimately assigned because he supposedly had experience with communities in transition from builders and developers He turned out to be only marginally better than the first property manager
Right Property Management was non-responsive to many residents in the community when services were requested, and in some cases they were downright rude when they did respond There was no proactive communication on any issue Right’s accounting for work billed directly to some residents was sloppy and inaccurate, and it resulted in duplicate billings and overpaid refunds Inconsistent and incorrect information regarding maintenance responsibilities was provided to some residents when services were requested There was no apparent oversight of contractors hired to do work to ensure that the work was completed and acceptable prior to payment being made As a result, the community paid for services that were not performed The most notable example of this was the fall cleby the landscaping contractor where the shrubbery was sporadically trimmed (in some cases there were shrubs situated side-by-side where one was trimmed and one was not), yet flowering bushes in full bloom were pruned beyond recognition The property manager drove through the community on a regular basis, however, he seldom got out of his vehicle to inspect anythingConsequently, many homes in dire need of power washing were never tended to, the lawns were not cut after the typical growing season ended despite very warm fall weather in which the grass continued to grow, and leaf clein the fall was never scheduled or performed All of these items were clearly visible even from a driinspection, yet they were repeatedly disregarded by the property manager Whenever an issue arose about services that were either not performed, or which were performed in a sub-par manner, the property manager was quick to deflect responsibility to either another contractor or to the community’s developer Once Right was notified that their contract was not being renewed, they were even less responsive than before For the final month of their contract term, the community paid another management company to perform work that Right had been hired (and was paid) to do, but which they did not perform Incompetent and unprofessional are terms which are much too complimentary to characterize the overall quality of the service that Right Management provided our community

This letter is written in reply to your letter dated May 22, 2014 concerning the complaint filed by [redacted], former President of the Condominium Association where he owns here in Rehoboth Beach. The complainant's letter is a total fabrication concerning his behavior. Perhaps some...

background information would help you see what is at work here. .
As stated above, [redacted] is a past President of his Condominium Association and he was absolutely dead set against the Board bringing in a professional management company. He has fought to keep it from happening and he has refused_ to tum over to Right Property Management a number of records that should have come with the transition to the property management company. He also submitted a proxy. for the 2013 Annual Meeting claiming that [redacted] Weidman was his proxy holder. You should note that [redacted] is the Association's attorney and was never contacted by [redacted] to represent him in any way. Another example of his lies.
The transition occurred in May of 2"013. He has yet to turn over the financial records from the inception of the Condominium Association, nor has he turned over the checking account history from the beginning _up until transition to RPM. He has written correspondence to the members of the community attempting to discourage them from approving the transition.
So, on May 21st. he walked in to our office and announced that he wanted to see the property manager, who was out of the office that day. When [redacted] was told that his property manager was not available, he announced that he wished to speak to "the boss" and was directed to Martha Wright's desk. He announced that he was there to view all of the financials, including copies of owners' checks, and said that the reports from Right Property Management were useless, that he was a trained accountant and an auditor and he could not understand the reports.
[redacted] then told [redacted] that he was not going to get the documents that he was demanding, that he was not on the Board any longer and that if he wished to view the records we have, he could schedule an appointment with 24 hours advance notice. When he was denied, he became quite abusive and foul..mouthed. He declared we were all "[redacted]'' and he is entitled to whatever he requests, when he wants it, and we are required to produce the records for him immediately.
Once again, [redacted] was told no, he would not get what he requested and he needed to make an appointment. Additionally, the Board of his community would have to approve him having copies of the financial records. At this point, he said, "You are making a big '[redacted]' mistake'' and he proceeded to walk toward the office door.
As he walked to the door he screamed at [redacted] that she was a "[redacted]", a "[redacted]". and a [redacted]' and at that point, the office staff present reacted.
[redacted]  got to his feet and followed  [redacted] outside the building and told  him that his behavior will never be tolerated  in our office  and for him to stay  away.  He proceeded to give [redacted] the finger with both hands and both Mr. & [redacted]  responded in kind. There was  such a commotion that an administrative  assistant for  a development company in an office next door to ours came down the stairs to see if  Mr. & [redacted] needed assistance.
I have asked the other employees who were in the office at the time of the incident to write their independent report of what they saw and heard and Iam attaching their statements to this report. Pam Lawson is a female property manager [redacted] is also a female property manager; and Lisa Northam is a female administrative support person. All were present to witness the entire episode.
Following [redacted]'s departure, [redacted] called the Delaware State Police and told them what transpired. Two officers responded to the office and then went to [redacted]'s residence at [redacted].
There are several very basic facts that [redacted] overlooked when he came to our office. The Association is actually the Board of Directors of [redacted]. Right Property Management, LLC is an agent of the Association: however we work under contract with the Board. Our contract requires at least 24 hours, notice to provide access to the historical records of any community. RPM would never schedule an appointment two days before the Memorial Day weekend, which is the kick off to the summer season. No one has the time to gather the information and then spend several hours with [redacted] to find out what he really needs. Additionally, he is required to provide a viable reason
why he would like to have the information. Under no circumstances would we approve
anyone, especially [redacted], to review our records unsupervised. We have a fiduciary responsibility to protect those records, and given [redacted]'s history of not providing Association records in his possession, we were concerned that he would attempt to take or remove records of interest to him.
Based on his statements.  he intends to criticize the current  Board for  not providing a budget for the current year. The current Board is very capable of preparing a budget and has done so.  It will be presented to owners at the June 14, 2014 Annual  Meeting.
In summary, [redacted]'s story about his visit to the RPM office is an outright lie. It did not happen

Revdex.com:
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and
have determined that this does not resolve my complaint. 
 
The response authored on
behalf of the business contains glaring inaccuracies and libelous
statements.  Rather than provide an answer to the current issue which
prompted my complaint filing, the author chose to fashion an alternate
reality.  I have attached several documents which directly contradict the
bold falsehoods contained in their answer, specifically:
"...he
has refused to tum over to Right Property Management a number of records that
should have come with the transition to the property management
company..." and "...He has yet to turn over the financial records from
the inception of the Condominium Association, nor has he turned over the
checking account history from the beginning up until transition to RPM..."
See the attachment entitled "All
HoA Records Relinquished by [redacted] & Delivered to Board on 07-30-2012"
which evidences in fact my voluntary delivery of all Association records to
the Board immediately subsequent to my resignation in July 2012Also see the attachment entitled
"[redacted] Answer to [redacted] 07-21-13" which evidences in
fact the full detail of my having delivered all Association books &
records in my possession to the Board in July 2012
 
"...He
also submitted a proxy for the 2013 Annual Meeting claiming that [redacted]
was his proxy holder. You should note that [redacted] is the Association's attorney
and was never contacted by Mr. [redacted] to represent him in any way. Another
example of his lies...."
See the attachment entitled "[redacted]
Voicemail Transcription, Call Record, Document Delivery & Attorney
Referral" which evidences in fact direct telephone and written
communications between [redacted], Esq. and myself in advance of the
2013 Annual Meeting of BVHoA Unit Owners (initiated as an attorney
referral for local representation to preserve my interests and to protect
my rights)
 
"...[redacted] then told Mr. [redacted] that he was not going to get the documents that he
was demanding, that he was not on the Board any longer and that if he wished to
view the records we have, he could schedule an appointment with 24 hours
advance notice..." and "...Additionally, the Board of his community
would have to approve him having copies of the financial records.
..."   and "...he is required to provide a viable reason
why he would like to have the information...."
See the attachment entitled "Books
& Records Access under HoA Code of Regs & Delaware Code"
which prescribe by law my right to access, review and duplication (at my
discretion) any and all HoA books and records WITHOUT need of advance appointment, WITHOUT need of Board/Council approval and WITHOUT need of disclosing any
descriptive basis for my access and reviewAs reflected among the documents I
replicated & delivered to the Board in July 2012, my tenure in HoA
governance was fully-transparent & all records were readily made
available to all Unit Owners and to fellow Board Members, including all
vendor contracts with service providers.   The terms contracted
by the current Council with RPM to provide services as a Property
Management Company were NEVER
fully distributed to the Unit Owners and have NOT been made available to date.  If in fact, Unit Owner
access to Association books & records is limited by a service clause
contracted between the current Council & RPM which requires advance
scheduling of an appointment made 24-hours prior to any such desired
review, its existence was NEVER disclosed and in the absence of any such
disclosure the presumption of "free" access during "normal
business hours" prescribed by Title 25 § 81-318 of the Delaware Code
is logical.
 
"...that he was a trained accountant ..."
Under NO circumstances whatsoever did I ever claim, insinuate,
state or otherwise infer that I am an "accountant" as I do not now
nor have I ever held certification, registration or license required to practice
in that profession.
I did however, disclose that I:
o   earned an MBA in Finance and Entrepreneurial Management,
o   own & operate a professional services firm that offers
specialized fiduciary bookkeeping services,
o   I’ve been admitted as an Expert Witness in Forensic
Bookkeeping in three different Circuit Courts in Virginia & Maryland and in
the US District Court for the District of Columbia.
I cannot recall whether I related my accumulated 31-years
of professional experience in the Financial Services Industry and that I
advanced to the position of Director of Internal Audit for a publicly-traded,
NYSE-Member Securities Broker-Dealer at only 30 years of age, the youngest
Audit Director ever appointed in the history of the NYSE.
 
I have long-held to an extremely-high
standard in record-keeping, accuracy, honesty & integrity which far-exceeds
any commonly-accepted or legally-prescribed expectation.  I take great exception to any statement
or claim alleging or inferring any wrongdoing or shortcoming on my behalf which
is plainly made by guilty persons without any basis in truth, intended to
malign my character rather than to admit their error and take immediate
action to correct it.
 
I trust these records
sufficiently clear me of the author's vulgar & unjustified attacks, laying
bare the unprofessional, illegal & irresponsible practices of this business
and the ignorant & unethical behavior of its ownership and the author of
its reply to my complaint.
 
As you can well imagine,
I have fully-documented every call, email & letter involving my activities
on the Association Board, my concerns voiced (post-service) over financial
matters, governance & the general operation of the Association and am
prepared to provide your offices any other record or document in support of my
complaint or to clear my good name.
 
I look forward to your continued assistance in this matter and anticipate your bringing about an
appropriate resolution.
 
 
Regards,
 
[redacted]

I am replying to you on this absurd complaint from [redacted] concerning his assertion that he was never advised there would be a charge to have a service technician come by and take a look at his rear deck of his unit at [redacted]. In this case, **. [redacted] has admitted calling to request someone to look at his deck. Mrs. [redacted] agreed to send someone over as quickly as possible. This call came after **. [redacted] had made the same request to the President of the [redacted] Condominium Association Board of Directors. [redacted] made every effort to obfuscate his responsibility and try to pass it along to the Condominium Association.Knowing that the Condominium Association was not planning to pay for the service call, [redacted] made a call to Right Property Management, nevertheless, and ordered a service be provided to his unit. Common sense would dictate that if one places a service call, one will be billed for the service rendered. Does **. [redacted] really think that he can call for someone to come to look at his deck without being charged a fee for the service call? This implies that our company is in the business of working without pay. When we sign a contract with eachcomm unity that we work in, it is made clear to the association that owners may from time to time contact us to request work to be done at their individual units that is not within the scope of service that the association is responsible for. lt is made clear in our management contract thatthat work will be performed at owner's expense and billed according to our Fee for Service List, also known as Schedule A. **. [redacted] knew that his request fell out of the scope of service that the condominium was responsible for and he personally requested our maintenance crew to come to his house and look at his problem. The work was performed as requested. An invoice was generated and sent to **. [redacted] as would happen in any company that offers homemaintenance services, and the invoice has never been paid.
I have completely given up on any hope that this owner will be financially responsible for his service request. An attempt was made to try to work with **. [redacted] since he seemed so upset that he would actually have to pay someone to do work on his behalf. I eliminated all overhead and cut the bill in half thinking that might ease any financially difficulty **. [redacted] might have paying his bill. **. [redacted] did not take me up on my offer and still has not paid the bill. In December 2015, Right Property Management wrote off the complete amount of the debt for this service to **. [redacted].I need to say that Right Property Management is proud of the A+ Rating that we hold through the Revdex.com . In over 8 years in business and 5 years as a Revdex.com member, we manage over 50 communities and we have had very few complaints. Unfortunately , **. [redacted] is a repeat complainer. I do not believe we will ever do anything right for him or ever make him happy. It is my hope that the simple fact that we wrote off the cost associatedwith his service call will be enough to end this complaint. We do not plan to respond further. Right Property Management views this issue as a closed matter and we do not plan to accept any additional requests for work placed by **. [redacted].

Review: I am a Unit Owner in [redacted] in Rehoboth Beach DE and our HoA contracted with Right Property Management LLC to provide Property Management Services. Under DE Code 25 § 81-318 (DUCOIA) and the Code of Regulations for [redacted], the provisions are explicit in that the books and records for our HoA be made available for examination by any Unit Owner, without need of prior notice, scheduled appointment or any form of third-party authorization insofar as the request is made during general business hours on normal working days (in cases where copies are requested, the duplication costs may be borne by the Unit Owner). I arrived in person at the [redacted] Road offices of Right Property Management LLC to request access to and copies of certain financial records for our HoA at approximately 12:20pm on Wednesday, May 21, 2014. My request was referred to [redacted], an owner maintaining the professional designation of "Certified Property Manager" (as noted on the Right Property Management "Our Company" web page). I clearly restated my request and was boldly denied access to the records. I reminded [redacted] of my right to access as prescribed by our Code of Regulations and under DUCOIA which yielded the same denial for access. I succumbed to frustration and said to [redacted] as I walked towards the exit: "...You have no standing to deny me, you are making a stupid decision..." which prompted an outcry from all employees present in the office. After I had already exited the building and was nearing the far end of the parking lot, [redacted], accompanied by an elderly man, came outside, following after me to loudly direct several insults, offensive names & crude comments at me. Regrettably, I motioned a vulgar hand gesture towards [redacted] and the gentleman to which the gentleman responded in kind and they both then began making violent gestures with clenched fists and with swinging arms raised up & outwards, plainly indicating their intention to bring me physical harm (a ridiculous notion considering they both are elderly persons and their reaction was greatly disproportionate to the situation and utterly unprofessional). I turned away from them and kept walking towards my home where, after approximately 30 minutes later, I was visited by two Delaware State Troopers. The Troopers informed me of a telephone complaint alleging I had engaged in disorderly conduct, harassed [redacted] and that the volume of my voice and my demeanor had intimidated her. The Troopers went on to suggest they had the "makings of an arrest" but in making her report, [redacted] had (magnanimously) chosen not to press charges if only that I be made aware to never return to their business location. I informed the Troopers I had no intention of ever contacting [redacted] or visiting their offices ever again and although I was repeatedly interrupted (essentially prevented) while relating the events from my perspective I was able to inform the Troopers of the following facts:

I was calm and polite when making my requests, making a single snide remark after being wrongfully refused access to the information I sought, in contradiction of the law;

I voluntarily vacated the business office (without having been asked to do so);

[redacted] followed outside, after me;

I was already situated at the opposite end of the parking lot when [redacted] & the elderly man began name-calling and initiated the vulgar speech;

I made NO violent physical gesture, uttered NO threat and but for the natural tone in my voice, otherwise directed NO manner of intimidating word or act towards [redacted] or any other person; and,

such behavior as exhibited by [redacted], especially in the absence of any such behavior on my part and in light of my departure & distance from her office, seriously contradicts her assertion she felt intimidated and harassed by my visit.Desired Settlement: I desire the swift production of HoA financial documents to which I am rightfully entitled to examine and duplicate, especially in light of the fast-approaching date set for our Annual Unit Owners Meeting (of June 14, 2014). Unlike the prior five operating years, four of which I served as Association President and Board Chairman subsequent to the Declarant's release, the current Board did not develop or present an Operating Budget last year, has delayed or withheld documents & information that has historically been freely available to all Unit Owners and when compared to the prior three years, the Association's cash balances at March 31, 2014 indicates a dramatic departure from our former stable financial position with "growth" of only 3.83% versus our once-realized consistent annual growth of 21.67%.

I also desire a formal written apology from [redacted] for her aggressive behavior and that she submit to the Delaware State Police, a full retraction of her baseless complaint alleging any wrongdoing on my part.

Business

Response:

This letter is written in reply to your letter dated May 22, 2014 concerning the complaint filed by [redacted], former President of the Condominium Association where he owns here in Rehoboth Beach. The complainant's letter is a total fabrication concerning his behavior. Perhaps some background information would help you see what is at work here.

.

As stated above, [redacted] is a past President of his Condominium Association and he was absolutely dead set against the Board bringing in a professional management company. He has fought to keep it from happening and he has refused_ to tum over to Right Property Management a number of records that should have come with the transition to the property management company. He also submitted a proxy. for the 2013 Annual Meeting claiming that [redacted] Weidman was his proxy holder. You should note that [redacted] is the Association's attorney and was never contacted by [redacted] to represent him in any way. Another example of his lies.

The transition occurred in May of 2"013. He has yet to turn over the financial records from the inception of the Condominium Association, nor has he turned over the checking account history from the beginning _up until transition to RPM. He has written correspondence to the members of the community attempting to discourage them from approving the transition.

So, on May 21st. he walked in to our office and announced that he wanted to see the property manager, who was out of the office that day. When [redacted] was told that his property manager was not available, he announced that he wished to speak to "the boss" and was directed to Martha Wright's desk. He announced that he was there to view all of the financials, including copies of owners' checks, and said that the reports from Right Property Management were useless, that he was a trained accountant and an auditor and he could not understand the reports.

[redacted] then told [redacted] that he was not going to get the documents that he was demanding, that he was not on the Board any longer and that if he wished to view the records we have, he could schedule an appointment with 24 hours advance notice. When he was denied, he became quite abusive and foul..mouthed. He declared we were all "[redacted]'' and he is entitled to whatever he requests, when he wants it, and we are required to produce the records for him immediately.

Once again, [redacted] was told no, he would not get what he requested and he needed to make an appointment. Additionally, the Board of his community would have to approve him having copies of the financial records. At this point, he said, "You are making a big '[redacted]' mistake'' and he proceeded to walk toward the office door.

As he walked to the door he screamed at [redacted] that she was a "[redacted]", a "[redacted]". and a [redacted]' and at that point, the office staff present reacted.

[redacted] got to his feet and followed [redacted] outside the building and told him that his behavior will never be tolerated in our office and for him to stay away. He proceeded to give [redacted] the finger with both hands and both Mr. & [redacted] responded in kind. There was such a commotion that an administrative assistant for a development company in an office next door to ours came down the stairs to see if Mr. & [redacted] needed assistance.

I have asked the other employees who were in the office at the time of the incident to write their independent report of what they saw and heard and Iam attaching their statements to this report. Pam Lawson is a female property manager [redacted] is also a female property manager; and Lisa Northam is a female administrative support person. All were present to witness the entire episode.

Following [redacted]'s departure, [redacted] called the Delaware State Police and told them what transpired. Two officers responded to the office and then went to [redacted]'s residence at [redacted].

There are several very basic facts that [redacted] overlooked when he came to our office. The Association is actually the Board of Directors of [redacted]. Right Property Management, LLC is an agent of the Association: however we work under contract with the Board. Our contract requires at least 24 hours, notice to provide access to the historical records of any community. RPM would never schedule an appointment two days before the Memorial Day weekend, which is the kick off to the summer season. No one has the time to gather the information and then spend several hours with [redacted] to find out what he really needs. Additionally, he is required to provide a viable reason

why he would like to have the information. Under no circumstances would we approve

anyone, especially [redacted], to review our records unsupervised. We have a fiduciary responsibility to protect those records, and given [redacted]'s history of not providing Association records in his possession, we were concerned that he would attempt to take or remove records of interest to him.

Based on his statements. he intends to criticize the current Board for not providing a budget for the current year. The current Board is very capable of preparing a budget and has done so. It will be presented to owners at the June 14, 2014 Annual Meeting.

In summary, [redacted]'s story about his visit to the RPM office is an outright lie. It did not happen

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and

have determined that this does not resolve my complaint.

The response authored on

behalf of the business contains glaring inaccuracies and libelous

statements. Rather than provide an answer to the current issue which

prompted my complaint filing, the author chose to fashion an alternate

reality. I have attached several documents which directly contradict the

bold falsehoods contained in their answer, specifically:

"...he

has refused to tum over to Right Property Management a number of records that

should have come with the transition to the property management

company..." and "...He has yet to turn over the financial records from

the inception of the Condominium Association, nor has he turned over the

checking account history from the beginning up until transition to RPM..."

See the attachment entitled "All

HoA Records Relinquished by [redacted] & Delivered to Board on 07-30-2012"

which evidences in fact my voluntary delivery of all Association records to

the Board immediately subsequent to my resignation in July 2012Also see the attachment entitled

"[redacted] Answer to [redacted] 07-21-13" which evidences in

fact the full detail of my having delivered all Association books &

records in my possession to the Board in July 2012

"...He

also submitted a proxy for the 2013 Annual Meeting claiming that [redacted]

was his proxy holder. You should note that [redacted] is the Association's attorney

and was never contacted by Mr. [redacted] to represent him in any way. Another

example of his lies...."

See the attachment entitled "[redacted]

Voicemail Transcription, Call Record, Document Delivery & Attorney

Referral" which evidences in fact direct telephone and written

communications between [redacted], Esq. and myself in advance of the

2013 Annual Meeting of BVHoA Unit Owners (initiated as an attorney

referral for local representation to preserve my interests and to protect

my rights)

"...[redacted] then told Mr. [redacted] that he was not going to get the documents that he

was demanding, that he was not on the Board any longer and that if he wished to

view the records we have, he could schedule an appointment with 24 hours

advance notice..." and "...Additionally, the Board of his community

would have to approve him having copies of the financial records.

..." and "...he is required to provide a viable reason

why he would like to have the information...."

See the attachment entitled "Books

& Records Access under HoA Code of Regs & Delaware Code"

which prescribe by law my right to access, review and duplication (at my

discretion) any and all HoA books and records WITHOUT need of advance appointment, WITHOUT need of Board/Council approval and WITHOUT need of disclosing any

descriptive basis for my access and reviewAs reflected among the documents I

replicated & delivered to the Board in July 2012, my tenure in HoA

governance was fully-transparent & all records were readily made

available to all Unit Owners and to fellow Board Members, including all

vendor contracts with service providers. The terms contracted

by the current Council with RPM to provide services as a Property

Management Company were NEVER

fully distributed to the Unit Owners and have NOT been made available to date. If in fact, Unit Owner

access to Association books & records is limited by a service clause

contracted between the current Council & RPM which requires advance

scheduling of an appointment made 24-hours prior to any such desired

review, its existence was NEVER disclosed and in the absence of any such

disclosure the presumption of "free" access during "normal

business hours" prescribed by Title 25 § 81-318 of the Delaware Code

is logical.

"...that he was a trained accountant ..."

Under NO circumstances whatsoever did I ever claim, insinuate,

state or otherwise infer that I am an "accountant" as I do not now

nor have I ever held certification, registration or license required to practice

in that profession.

I did however, disclose that I:

o earned an MBA in Finance and Entrepreneurial Management,

o own & operate a professional services firm that offers

specialized fiduciary bookkeeping services,

o I’ve been admitted as an Expert Witness in Forensic

Bookkeeping in three different Circuit Courts in Virginia & Maryland and in

the US District Court for the District of Columbia.

I cannot recall whether I related my accumulated 31-years

of professional experience in the Financial Services Industry and that I

advanced to the position of Director of Internal Audit for a publicly-traded,

NYSE-Member Securities Broker-Dealer at only 30 years of age, the youngest

Audit Director ever appointed in the history of the NYSE.

I have long-held to an extremely-high

standard in record-keeping, accuracy, honesty & integrity which far-exceeds

any commonly-accepted or legally-prescribed expectation. I take great exception to any statement

or claim alleging or inferring any wrongdoing or shortcoming on my behalf which

is plainly made by guilty persons without any basis in truth, intended to

malign my character rather than to admit their error and take immediate

action to correct it.

I trust these records

sufficiently clear me of the author's vulgar & unjustified attacks, laying

bare the unprofessional, illegal & irresponsible practices of this business

and the ignorant & unethical behavior of its ownership and the author of

its reply to my complaint.

As you can well imagine,

I have fully-documented every call, email & letter involving my activities

on the Association Board, my concerns voiced (post-service) over financial

matters, governance & the general operation of the Association and am

prepared to provide your offices any other record or document in support of my

complaint or to clear my good name.

I look forward to your continued assistance in this matter and anticipate your bringing about an

appropriate resolution.

Regards,