Right Tech Support, LLC

Dear Customer Thank you for letting us know about the experience with Right Help DeskI apologize if our customer service didn’t meet your expectations, and appreciate your taking time to share your concernsOur goal is to provide a consistently reliable technical support serviceBased on the events you described it seems that a third party company might have detected some Trojan viruses on your computer for which they must have referred you to our company for complete PC cleand antivirus installationWe acknowledge your complaint, and we will use your feedback to train our employees and partners for better customer service.We have already processed refund as per your request.Yours faithfullyRight Help Desk Team Toll Free 1-855-936-

We would like to inform you that we have investigated this case thoroughly and we would like to share below facts: -A) This transaction was made at customer’s end at his/her own system.B) This transaction wasn’t captured as customer requested for refund and Right Help Desk team void the transaction same time.C) We also resolved the customer’s primary issue on her computer.D) We sent the confirmation of refund on customer’s email.We would like to inform you Right Help Desk is an independent technical supportWe receive technical leads and queries worldwideWe regret customer had been mis lead however during our investigation we found none of the RHD representative claims he/she from associated with [redacted] Support

Dear Customer Thank you for letting us know about the experience with Right Help Desk. I apologize if our customer service didn’t meet your expectations, and appreciate your taking time to share your concerns. Our goal is to provide a consistently reliable technical support service.... Based on the events you described it seems that a third party company might have detected some [redacted] viruses on your computer for which they must have referred you to our company for complete PC clean-up and antivirus installation. We acknowledge your complaint, and we will use your feedback to train our employees and partners for better customer service. We would like to offer you complete refund if you have purchased a plan and a one time free service. Please feel free to contact our 247 support line [redacted] . Yours faithfully Right Help Desk Team 247 Toll Free [redacted] .

Dear Team We can't process the refund this transaction as customer has already disputed this transaction through her bank and we have submitted all the responseAttached the documents for your referenceWe request you to please look at it wisely

Dear ***We deeply regret the delay in refund and inconvenience caused to youWe apologize if our customer service didn't meet your expectations, and appreciate your taking time to share your concernsOur goal is to provide a consistently reliable technical support serviceBased on the events
you described it seems that a third party company might have detected some viruses on your computer for which they must have referred you to our company for complete PC cleand antivirus installationWe acknowledge your complaint, and we will use your feedback to train our employees and partners for better customer serviceWe can go ahead and process the refund for $and send a check at your addressWe request you to acknowledge this email and provide us your current mailing address for the check payment.Thank youRight Help Desk

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Dear Mr***,We looked in our records in order to resolve your concernsWe received a call from you on June 27, reporting an issue in your computerYou purchased Year Tech Support Subscription with Year Internet Security SoftwarePost which our tech support department worked on your
computer, resolved the issues and activated one year security software on itYou also sent us an issue resolution email to confirm the issue as resolvedOn June 28, we received a call from you where you requested for your money backTo maintain a good will gesture we initiated a full refund on June 28, itself kindly find a screenshot attached for the sameWe did not deduct any charge for one time also your one year internet security software will remain activeWe are committed to provide the best of our services.For any further concerns kindly feel free to contact us

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I was NOT complaining about whether or not I had received a refund! This business is bogus! I was NOT referred to them by a third party! Please *** them and you will see that MANY people have complained that they are scammers! After I filed my complaint, they called and said that they had only been trying to reach me to offer me a refund because they were closing down their business...I HAD ALREADY BEEN GIVEN A REFUND! How poorly can a business be run? I'm a small business owner, I know every penny that goes through my checking account! This is a Computer-related company and yet they didn't know they had already refunded my money through my ***? I don't believe it!
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues with this service company and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I am asking that you respond to a message I sent regarding submitting my complaint to [redacted] also. I do need help with my 10 Q's in my original complaint. Was the phone # that I called a [redacted] #? Will my complaint be sent to [redacted]? What are should I do to see if my Computer is being invaded by these companies? PLEASE HELP
Regards,
[redacted]

Dear Customer Thank you for letting us know about the experience with Right Help Desk. I apologize if our customer service didn’t meet your expectations, and appreciate your taking time to share your concerns. Our goal is to provide a consistently reliable technical support service. Based on the...

events you described it seems that a third party company might have detected some Trojan viruses on your computer for which they must have referred you to our company for complete PC clean-up and antivirus installation. We acknowledge your complaint, and we will use your feedback to train our employees and partners for better customer service.We have already processed refund as per your request.Yours faithfullyRight Help Desk Team 247 Toll Free 1-855-936-7543.

We would like to inform you that we have investigated this case thoroughly and we would like to share below facts: -A)   This transaction was made at customer’s end at his/her own system.B)   This transaction wasn’t captured as customer requested for...

refund and Right Help Desk team void the transaction same time.C)   We also resolved the customer’s primary issue on her computer.D)   We sent the confirmation of refund on customer’s email.We would like to inform you Right Help Desk is an independent technical support. We receive technical leads and queries worldwide. We regret customer had been mis lead however during our investigation we found none of the RHD representative claims he/she from associated with [redacted] Support.

Dear Customer   Thank you for letting us know about the experience with Right Help Desk. I apologize if our customer service didn’t meet your expectations, and appreciate your taking time to share your concerns.   Our goal is to provide a consistently reliable technical support service....

Based on the events you described it seems that a third party company might have detected some [redacted] viruses on your computer for which they must have referred you to our company for complete PC clean-up and antivirus installation.   We acknowledge your complaint, and we will use your feedback to train our employees and partners for better customer service.   We would like to offer you complete refund if you have purchased a plan and a one time free service. Please feel free to contact our 247 support line [redacted].   Yours faithfully Right Help Desk Team 247 Toll Free [redacted].

Dear [redacted] Thank you for letting us know about the experience with Right Help Desk. We apologize if our customer service didn’t meet your expectations, and appreciate your taking time to share your concerns. Our goal is to provide a consistently reliable technical support service. Based on the...

events you described it seems that a third party company might have detected some Trojan viruses on your computer for which they must have referred you to our company for complete PC clean-up and antivirus installation. We acknowledge your complaint, and we will use your feedback to train our employees and partners for better customer service. We are not aware about the other companies who offered you [redacted] or [redacted] support however we would like to offer you complete refund of 199.99 that should reflect on your account within 3 business days and we would like to offer you a one time free service. Please feel free to contact our 247 support line [redacted]. Please note Right Help Desk is a third party technical support company. Right Help Desk provides remote technical support for all the major bands (Computers, Operating Systems, Application, Network Components and Mobile Devices). Being a third party technical support company we “Right Help Desk” disclaims that we are not affiliated with any company or major brands. Yours faithfully Right Help Desk Team 247 Toll Free [redacted].