Right Way Automotive Credit

Sent: Monday, November 07, 1:PM Subject: Re: Revdex.com Case # *** RE: *** *** Revdex.com Case $*** - Midtown Dentistry Filled on 11/02/ Dear Revdex.com, We at Midtown Dentistry take all concerns seriously, and want to ensure that all patients have a exceptional
experienceI have reviewed *** *** concernsI reached out to *** *** on 11/07/and left a voice mail at *** at 1:PM*** *** was seen in our office on September 11,for a cleaning and examPart of our standard of care is that we provide each patient with an advanced Oral Cancer screenThe charge for this procedure is $per yearThis is not a covered benefit on *** *** insuranceOur doctor at the time was out of network, and we accepted assignment of benefits, just as if our doctor was in network(therefore not charging *** *** any additional out of pocket)I do apologize for any inaccurate errors in our billingI have made all corrections to her account, and she does have a zero balance on her account. *** *** did not overpay for her services, and was only charged for the advanced oral cancer screen, and this is Midtown Dentistry's Standard of Care every patient does receive this each year. I do wish that in the future we can earn your trust again. Thank you

Initial Business Response /* (1000, 17, 2016/04/12) */
Response we sent to MrE*** and the OH Attorney General:
4/1/
Mike DeWine
Ohio Attorney General
Consumer Protection
Attn: Diana N*** - Consumer Protection Specialist
RE: Don E*** Complaint # *** - 2nd response
To Whom It
May Concern,
We've reviewed the attached Invoice/Diagnostic MrE*** provided from Auto-ExcelThe diagnostic description states "the coolant was a little low but would not cause the engine to lock up" the problem with this is anyone could easily pour more coolant into the radiator to make it appear that wayThe statement in the diagnostic only proves there is currently coolant in the vehicleMrE*** had already expressed to the technician of an independent service facility that the engine seized during a coolant flush that he himself was performingThis technician relayed that information to the warranty company which we found out when we followed up on the concern that the warranty company was denying MrE***'s claim
Rightway has no control over this issue, if MrE*** believes his vehicle should be covered under warranty he needs to contact the independent warranty company and discuss his coverage with themWhile we do have a good relationship with the independent warranty company First Extended, we can't force them to cover nor would we feel right trying to force them to cover a claim that was by all indications most likely caused by customer neglect
However, as we said in the previous response Rightway takes customer satisfaction very seriously and we understand this is an expensive repairWe would be willing to reimburse MrE*** $1,after his repair is completed at the service facility of his choosing even though we feel we are in no way to blame for the engine failing or the warranty company denying MrE***'s claimPlease have MrE*** provide us with a paid receipt and we will have a check cut within hours
Sincerely,
Chase D***
Operations Manager
Rightway Automotive
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Initial Business Response /* (1000, 17, 2016/04/12) */
Response we sent to Mr. E[redacted] and the OH Attorney General:
4/1/16
Mike DeWine
Ohio Attorney General
Consumer Protection
Attn: Diana N[redacted] - Consumer Protection Specialist
RE: Don E[redacted] Complaint # [redacted] - 2nd response
To Whom It...

May Concern,
We've reviewed the attached Invoice/Diagnostic Mr. E[redacted] provided from Auto-Excel. The diagnostic description states "the coolant was a little low but would not cause the engine to lock up" the problem with this is anyone could easily pour more coolant into the radiator to make it appear that way. The statement in the diagnostic only proves there is currently coolant in the vehicle. Mr. E[redacted] had already expressed to the technician of an independent service facility that the engine seized during a coolant flush that he himself was performing. This technician relayed that information to the warranty company which we found out when we followed up on the concern that the warranty company was denying Mr. E[redacted]'s claim.
Rightway has no control over this issue, if Mr. E[redacted] believes his vehicle should be covered under warranty he needs to contact the independent warranty company and discuss his coverage with them. While we do have a good relationship with the independent warranty company First Extended, we can't force them to cover nor would we feel right trying to force them to cover a claim that was by all indications most likely caused by customer neglect.
However, as we said in the previous response Rightway takes customer satisfaction very seriously and we understand this is an expensive repair. We would be willing to reimburse Mr. E[redacted] $1,500 after his repair is completed at the service facility of his choosing even though we feel we are in no way to blame for the engine failing or the warranty company denying Mr. E[redacted]'s claim. Please have Mr. E[redacted] provide us with a paid receipt and we will have a check cut within 48 hours.
Sincerely,
Chase D[redacted]
Operations Manager
Rightway Automotive
[redacted]