Right

I received a call from this company asking me to inspect my 11 month old furnace for possible a defect in a furnace recall issued by manufacture. Upon the visit, Mr. *** confirmed a defect, safety hazard, and request a security deposit of $1,250 (almost same amount for installation 11 months ago) to order a replacement unit. When I asked why I have to pay for another one if it is still under warranty. He explained that I will be credited a full amount as soon as I have the new one installed and the warranty transferred from old unit to the new one. The money paid to the company on November 2018. And since that date, Mr. keeps stalling to come and replace the defect unit. I called the manufacture customer service, and they checked my furnace serial number with no recall history attach to it. Mr. denied that stating US department is different from Canadian Department. Under a long and repetitive phone calls he promised to refund me the money before Christmas break. Since then Mr *** is not answering my call or returning my messages.
I came across your website to find out few other customers with a similar stories to mine.
I need help to get my money back, and also to warn anybody from dealing with this Company.

. Mr *** was called into a house to check furnace. He suggested replacement rather than repair. We paid him $1000 deposit for a 4-hour-job of furnace replacement on Dec 18 and Dec 19, 2018, but he never did anything. He told us various fictional situations about the project while we were out of the country. Some of the *** were, supplier requesting $1000 up front but can't talk to us on the phone and can't receive money directly from us, mousing biting electric wire, finding an electrician, electrician repairing wires, electrician repairing electric panel, opening wall, replacing rusted gas pipe, new furnace burned, finding another new furnace. But he had done none of those. The old furnace wasn't even touched. When we came back and demanded refund, he agreed, but provided various excuses to create problems. For example, "will eTransfer as soon as I get home", "I'm on my way", "having problem with eTransfer", "can't use family's accounts to do eTransfer", and want to meet to pay cash but never showing up. This is *Jan 6, 2019 today. We haven't receive the refund that he committed. Mr *** has been keeping telling ***, one after another.

Right HVAC was contracted to replaced my furnace. They requested a deposit of $830.00, which was provided to them PRIOR to the job being scheduled. The deposit was provided to Right HVAC on October 23, 2018 via e-transfer banking. Right HVAC was due to replace my furnace system on Saturday October 27, 2018. Late in the evening repair was cancelled due to personal reasons with the installer/owner. Installation was rescheduled for October 28, 2018. Once again the owner cancelled as he did not have sufficient assistance for the repair. At this time a discount and rescheduling was offered, or refund of the deposit ($830.00) was offered. This writer requested a refund of deposit, due to the numerous cancellations that had already occurred. Thus far, the deposit of $830.00 has not been received. Numerous attempts to contact Right HVAC have been made, with no resolution on receiving a deposit. To be clear, NO SERVICES WERE EVER PROVIDED BY THIS COMPANY.

it's clear that his method is to take deposits and run off with them, while telling the customer that he'll come back. In our case, he took a $3000 deposit and then never showed up the next day, or any day after that, until we told him we needed someone as we had no hot water, so to give us back our deposit. He said no problem, then didn't refund it. This was now 2 months ago. We've included below the chronology of what transpired:

- Friday, September 28th, we entered into an agreement with the business owner, ***, on the following terms:
o Installation of a tankless water heater and high-efficiency furnace
o Installation to be carried out on Saturday, September 29th, 2018
o Total cost of $6102, including HST
o Deposit of $3000 to be paid on Friday, September 28th, prior to purchase of the parts
- On the same day, we transferred the deposit via e-transfer.
- An hour later, he called us to inform us that he had purchased the furnace and that he had it in his vehicle, that he could therefore trust that all was well, and that he would see us in the morning.

- On Saturday, September 28th, he did not arrive to complete the work. He advised us that he could not get in touch with his assistant, and that it was out of character for him not to respond. We called him several times throughout the day. Later in the day, he finally responded, and told us that his assistant had been in hospital, and that he could come the following day.

- On Sunday, September 29th, he did not arrive to complete the work. We called him several times throughout the day. He eventually told us that it was because he would likely need additional parts while completing the installation, and his distributors were not open. We informed him that if he could not come that day, we would have to take time off of work to be there on Monday, but that if it was the only way, then we had no choice.

- On Monday, October 1st:
o He did not arrive to complete the work.
o We called him several times that morning. When he responded, he started complaining of neck pain, but assured us that he would come.
o By the afternoon, we called and informed him that we could not wait any longer, as we had no hot water, and could not take more time off of work.
o We asked him to return our deposit immediately, so that we could pay another contractor to come as soon as possible. He said that this would be no problem, and that we would get our deposit transferred back by the end of the day.
o We called him several times in the early evening regarding our deposit. He finally responded, and informed us that he had been at the doctor's. He said that we had no need to worry, as he was returning our deposit as soon as possible. He stated that he could not return the deposit on his phone and that he had to be on his computer. We informed him that he had until 7PM to return our deposit.
o At 8:47 PM, we informed him that we had learned from the Revdex.com site that he regularly takes deposits from customers and then does not shown up to complete the work, and does not return their deposits. We advised him that we would be taking formal action against him.

- On Tuesday, October 2nd:
o He asked us to meet him at his bank, because he had a transfer limit on his online banking.
o We responded that we did not trust anything he said, and did not want a record over text that we went to meet him, since we knew he would *** later and say he paid us back cash. We told him it was fine to pay us back in instalments via e-transfer.
o He hasn't responded to any communication since.

Failed to supply and install a new Water Heater after collecting advance of $ 1500. I have now been waiting for two months. *** or *** has now rescheduled at least four times.

Right Hvac failed to install my furnace and tank less water heater at my house. I have opted install services with this company. They did ask me to do 50% deposit ($2250) which I have done on 24 May 2018 but then its more than 132 days of time no work has been done.

I spent almost 4 months of following up in
getting install but then he failed to perform the install.

Finally on 21st Sept - Owner *** admitted (In an email) that he has failed to perform the install and immediately process my money. but its more than 12 days I haven't got my money. When ever followed up he did mention he is going to make a payment.
I looked at other contractor to have my job. As winter climate is approaching and I don't wanted to trouble to my small kids at home. Without money I will not be able to get other contractor work.
On family side - My kids started seeing some health issues as the old furnace is having some chemical leak.

I hired CANADIANS HEATING AND COOLING to install a new 2 tons Air Conditioner at *** Cress, Brantford. On August 9, 2018 Invoice INVXXXXXX was issued and $500 deposit was requested by Mr. *** to buy the AC unit. Installation was scheduled for the Sunday, August 12, 2018 at 9 am. On the scheduled day Mr. *** did not show up. Installation was rescheduled 4 times, Mr. *** never showed up. Due to extremely hot weather I decided to cancel the deal with CANADIANS HEATING AND COOLING and hired another company to install AC. I requested a deposit refund from CANADIANS HEATING AND COOLING and Mr. *** agreed to transfer $500 back into my account before 5pm August 17, 2018. He never did it.

Below is the invoice that proves I paid $2100 and my neighbor(***) paid $1000 on Nov.6/2017 to Canadians Heating and Cooling company. The person who is the business owner of Canadians Heating and Cooling is *** and he is the person who took money from us promising that will install the A/C units in the next couples of weeks. Unfortunately he never came back to install the units he promised or to return our money. His phone # XXXXXXXXXX.
Initially we were 3 persons requesting A/C units but one of my neighbor changed his mind and me and the other neighbor went ahead with the deal. The deal was $2100 cash for A/C unit. So, I, ***, paid in full on Nov. 6/17 and my neighbor *** paid $1000 (both cash money and the transaction took place into my house at *** Court Woodstock ON).

INVOICE

# XXXXXX
Date: Nov 6, 2017
Canadians Heating and Cooling
TSSA#XXXXXXXXX
Payment Terms: 2
Due Date:Nov 11, 2017
Bill To:
***
*** CRT
WOODSTOCK ON

*** AIR CONDETIONERS 2 TONS 3x$2,100=$6,300

Subtotal:$6,300

Total: Amount Paid:$3,100

Thank you for your support.

I was installed a new Furnace by *** : Canadian Heating and Colling *** on December 2,2017. After a few text messages to follow up on receipt I finally got it January 9,2018, and I registered myself the furnace to *** website to ensure I get the warranty.

On March 24, 2018, the brand new furnace started to have a metal to metal sound coming from the fan. I called *** between March 25 to 31 and told me to not worry that its safe to use despite the video I sent him. after a few calls he finally arrived April 2nd and he said he will replace the furnace but I need to give him $1,250 as I need to pay this as security and I will get the money back once he's furnace supplier gets the defective furnace back. I gave him the $1,250 on this day At this time he again told us its safe to use the furnace despite the alarming Metal to Metal sound which.. it did not allow my family to sleep well at night as its really noisy for already the past week.

The metal to metal sound became very alarming and I followed up with *** April 5, 6 and 7 as to when the new furnace is coming and he said on every one of those calls that its not been delivered yet. I decided to turn off the furnace on April 6 ***

*** finally came April 7 to fix the furnace***. He fix it saying that should be ok now but I insisted to have the furnace replaced ***. He agreed and assured he will install te new furnace once available.

April 12, *** confirmed that the furnace is available and that he will come April 14 to install the new replacement furnace and will give me a cheque to refund my $1250. Saturday came and I needed to call him to find out where he is, he responded saying *** that he will drop of the $1250 cheque on Monday April 16 and will install the furnace the following weekend. But April 16 came and gone with no cheque on my hands or call from ***. I called him again and said he will bring the cheque on April 21st and will install the furncae then.

I followed up with *** on April 20th and at this time he's no longer answering my calls *** on my money and furnace replacement . April 21st I called a few times and he answered saying *** He then promised he will do it again next weekend and give my money then as well.

I followed up April 26 on the Saturday April 27th appointment but he does not respond to any of my text messages. I called him a few times on April 27th but he does not answer any calls. April 27 came and go with no show from ***. On April 27th the furnace started to generate the metal to metal sound again and on April 28th is became really bad and I sent *** a video of the furnace on April 29th. He mentioned again that its safe to use but that night we heard a banging sound that we have to turn off the heat. Our family has been with no heat now for 2 weeks ***. *** has our $1250 that I could have used for other technician to have it fixed asap.

April 30th, I called *** a few times using my cell with no answer, *** I used another cell number to call and he answered, *** saying *** he cannot come again. I called him again on May 1st and this time he said he's coming sunday May 6th to finally install. I called him May 6 every hour from 9:30am and said he's coming. Finally I called him at 2:30pm and said he not sure if he's coming.

I need help to get my money back and have *** install the new replacement furnace. Help please.

I am still waiting for my refund for furnace and parts from last November.

I'm the landlord for the address: ***
***. I would like to file a complaint against Mr. ***
*** as he was hired to perform a furnace maintenance on the furnace
which was operating at the above mentioned address. Mr. during the
maintenance appointment decided that the furnace is not safe to operate and a new
furnace needs to be installed. Mr. collected the payment for the new furnace,
then was delaying installation of the furnace despite cold temperatures, then performed
an incomplete and *** installation after which the brand new furnace stopped
working after one week, and he left the old furnace and other old parts in front of the
house. I had to hire another certified technician to perform repairs on the furnace, install
condensation pump and receptacle on the furnace as well as correct the errors made by
Mr.. I asked Mr. numerous times to return me the payment for
the installation, however he refused to do so. *** Mr. issued me an
invoice for a different furnace than was installed leaving me without any remedy in case
of any manufacturer warranty claims.
On Friday, October 13, 2017 Mr. was contacted to perform a furnace
inspection and annual maintenance of the existing furnace at the above mentioned
address. He advised me that he couldn't do that on that day and we would schedule an
appointment next week sometime. On Monday October 16, 2017, Mr.
advised me that he would be able to perform the work on Thursday, October 19, 2017
at which point I contacted the tenant and arranged for the availability of the tenant and
access to the furnace. Mr. appeared on Thursday October 19, 2017 and
inspected the furnace. He came to the conclusion that the existing furnace cannot be
operated in the state that it is now, and he red tagged it. He also agreed to install a
new furnace at which point he requested a deposit of $500 and requested a payment
over an electronic transfer of remaining $2099. I provided the deposit to him and
advised him to email me an invoice and once that is done, I would be able to send a
payment ***. I sent the payment through electronic transfer on 23 October
17. *** I was flexible with the installation
date. The installation was scheduled for Thursday, October 26, 2017. On Wednesday,
25 October 2017, I contacted Mr. the day before asking if everything is ready
for the installation tomorrow. Mr. called me and advised me that he would
not be able to perform the installation on that day and the installation date has to be
moved to Sunday 28 October 2017. As the temperatures were still relatively warm, I
agreed on this arrangement. On Saturday 27, October, 2017, I contacted Mr.
to ensure that everything is ready for tomorrow's installation. He replied affirmative. On
Sunday 28 October 2017 Mr. failed to appear for the scheduled installation
and he advised me that he *** is currently in London, ON,
therefore he cannot perform the installation. *** Mr. advised
me that he would come the next day 29 October 2017 to install a new furnace. The
temperatures started dropping *** and it was
necessary to install the furnace as soon as possible. Mr. failed to appear for
another scheduled furnace installation. I text messaged Mr. the next day,
however he was not responding to my messages. I messaged Mr. that it was
very cold outside and I couldn't wait for the furnace installation any longer. He
responded to me late afternoon and an appointment was made for 01 November 2017
for a furnace installation. On 31 October, I followed up with Mr. to ask if
everything is ready for the furnace installation, to which I got affirmative response. On
01 November 2017, Mr. advised me that his brother passed away and he
would not be able to perform the installation and he advised me that he would do it next
Saturday. At that point I advised Mr. that I couldn't wait any longer for the
furnace installation and I need my money back, as I would hire another technician to
install a furnace. Mr. asked me for my mailing address and suggested that
he would send me cash in an envelope. I refused this arrangement and I advised him
that I need the money via e-transfer the same way I paid him as if I hire another
contractor, I would have to pay him for the furnace installation. Mr. refused
to refund me the money and stated that he has ***
to install this furnace. *** stated that he would do it the next day 2nd of November. I
agreed to this arrangement. The next day, Mr. appeared at the address and
brought a new furnace. *** he did not install it, but *** stated that he would
bypass something and temporarily run the old furnace, until the installation of the new
furnace. *** I agreed to this temporary arrangement as Mr.
*** assured me that running the old furnace temporarily was safe. ***. Later the same day, I got a call from my tenant advising me that the old furnace which Mr. temporarily ran is not working anymore, and only
the fan is blowing without heat. He also told me that Mr. made arrangement
with him, to install the furnace on the 5th on November. *** the tenant had small
heater fans and said that for the time being he was able to make it through. I contacted
Mr. on the 5th of November, however he stated that he does not have the
ducts necessary to install the furnace at that time. *** we were almost 2 weeks
past the original installation date, the old furnace was not working, my tenant was using
small heater fans t***. *** I'm not able to wait any longer for furnace installation. Mr. advised me that he provided the furnace and it's in my property. Furthermore, he said that he may be able to return me the installation charge of $700 + hst and I could get someone else to install the furnace. ***
***, he stated that by the time I hire someone else, the new technician would take at
least 2-3 days to install it. On that note, Mr. stated that he will have the ducts
ready soon and he will be able to install the furnace on the 7th of November. *** I was reluctant to continue
cooperation with him. *** I decided that since Mr. had the ducts
ordered, it would be better for him to install the furnace on the 7th of November. Mr.
*** appeared on Tuesday, November 7th, 2017 and installed the furnace. He
sent me the photo of the installed furnace on the same day ***. ***. *** the furnace
was working ***
***, it appeared that the furnace was installed successfully, ***. Mr. left the premises and advised the tenant that the condensation
pump would be recommended, as the drain is away from the furnace Mr.
ran a drain hose through the middle of the room to the drain ***. *** I called Mr. the next day and again heard excuses stating
that the pump is not necessary, however only recommended. ***, Mr.
suggested that I can myself purchase a condensation pump at *** and install it
myself. *** I'm not skilled in this task and I would not be in the position
to install the pump. Since everything seemed in working order for the time being, I
advised Mr. that I would consider the condensation pump and think about it.
On the same day, the tenant messaged me advising, that Mr. after leaving
the premises, left the old furnace and some scrap parts in front of the house ***.
I found it *** unacceptable, *** Approximately 11 days after the installation, I received
information from my tenant that the new furnace is not working. I called Mr.
right away. *** He also stated that he will come next day to take a look at the
furnace. I asked Mr. that since he was looking at the furnace anyways, if he
would install the missing condensation pump. Mr. advised me that he would
charge me additional $300 for doing it. I refused paying additional money to Mr.
***. ***, I
decided to hire another specialist to look at the furnace. , *** the furnace is working ***.
I contacted Mr. and advised him about all the issues with the installation. I
advised him that I consider his installation a failed one. I requested a refund of the
installation fee, however Mr. refused to refund any money to me. ***,
Mr. advised me that since I had someone else working on his furnace
without his permission, he voided my warranty on his side. He also advised me not to
call him anymore.
*** Canadians Heating and Cooling Inc. Mr.
*** issued me an invoice from a corporation, which shows a different furnace
brand and output ***, which precludes me from any manufacturer's warranty.
***, *** I contacted TSSA and inquired about the certification
***.

I paid this company $5000 in advance 2 months ago in order to replace my house furnace but the company did not come to do the service until now. They keep delaying and lately not answering the phone calls and the messages.