RighTime Home Services

July 30, We are in receipt of your email dated July 17, regarding the above captioned ComplaintThank you for bringing this matter to our attention and allowing us the opportunity to respond On June 26, American Residential Services, LLC D/B/A ARS/Rescue Rooter ("ARS") installed a new system at the property located [redacted] N [redacted] Place, [redacted] , CA ***We contacted Ms [redacted] to gain a better understanding of the Complaint and are actively in communication to hopefully achieve an amicable resolution very soon ARS prides itself on providing premier customer service, and appreciates your assistance in resolving this disputeIf you require additional information regarding this Complaint, please feel free to contact me directly at (855) [redacted] Respectfully, [redacted] Corporate Customer Relations Analyst

August 26, Revdex.com serving Central California and Inland Empire Counties 0.0001pt;">RE: Revdex.com ID# [redacted] [redacted] American Residential Services of California, IncD/B/A RighTime (“RighTime”) has received your email dated August 23, 2016, regarding the above-referenced complaint Thank you for bringing this matter to our attention and allowing us the opportunity to respond We are currently in communication with Mr [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonRighTime prides itself on providing premier customer service and appreciates your assistance in resolving this dispute If you require additional information regarding this complaint, please contact me directly at [redacted] Respectfully submitted, [redacted] Corporate Customer Relations Team Leader

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The ARS Revdex.com response does not include the specific resolution, only a promise to contactWhile a resolution has been agreed upon, full refund, to date(8/29/16) no tangible progress has been made toward executing the agreed upon resolution Regards, [redacted]

Ben B, Comfort Advisor was very knowledgeable and made excellent recommendations to include offering me a solution to meet the city permit requirementsHe worked on my behalf to secure the best pricing at the time

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI believe the ARS/RighTime offer is fair and appropriate, however we are currently working through settlement and release documents that the companies ( [redacted] and by extension ARS RighTime) require in order to proceed with the offer (1) The document issued not identify who would remove the unit, the customer, ARS RighTime, or another [redacted] Business Partner(2) The document contained unreasonable language that requires the customer to fully release all liability for damage to customer property, give up all legal rights related to recovery as a result of damage etc., and did not include any language assuring that reasonable efforts would be made to prevent or reduce damage to customer property during removal(3) The refund amount stated in the document is not correctCustomer has asked that the [redacted] release be modified to include and correct the items mentioned above so that customer may sign and accept the ARS RighTime offer Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

To whom it may concern, ARS/RR has been in direct contact with Mr [redacted] concerning the removal of his equipmentOur company and [redacted] was able to send Mr [redacted] a standard agreement to honor his request for equipment removal [redacted] has contacted the customer and advised him that the agreement cannot be revised to add additional language regarding "taking reasonable precautions to prevent damage during the removal process"Mr [redacted] has advised [redacted] that he will send the signed agreement today, September 19th, At this time, no additional legal documentation can be provided by ARS or [redacted] ***

To whom it may concern,ARS/RR has been in direct contact with Mr*** concerning the removal of his equipmentOur company and *** *** was able to send Mr*** a standard agreement to honor his request for equipment removal*** *** has contacted the customer and advised him that the agreement cannot be revised to add additional language regarding "taking reasonable precautions to prevent damage during the removal process"Mr*** has advised *** *** that he will send the signed agreement today, September 19th, At this time, no additional legal documentation can be provided by ARS or *** ***

August 26, Revdex.com serving Central California and Inland Empire Counties RE: Revdex.com ID# *** *** *** American Residential Services of California, Inc
D/B/A RighTime (“RighTime”) has received your email dated August 23, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Mr*** to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonRighTime prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *** ***Respectfully submitted, *** *** Corporate Customer Relations Team Leader

September 7, Revdex.com serving Central California and Inland Empire Counties RE: Revdex.com ID# *** *** *** American Residential Services of California, IncD/B/A RighTime (“RighTime”) has received your email dated August 30, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We have been in communication with Mr*** and extended an offer to provide a full refund and remove the equipment. We have not yet received Mr***’s acceptance of our offerRighTime prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at *** ***Respectfully submitted, *** *** Corporate Customer RelationsManager

September 9, Revdex.com serving Central California and Inland Empire Counties
0.0001pt;">RE: Revdex.com ID# *** *** *** American Residential Services of California, IncD/B/A RighTime (“RighTime”) has received your email dated September 8, 2016, regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with Mr*** to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soonRighTime prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at (901) 259-Respectfully submitted, *** *** Corporate Customer Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I believe the ARS/RighTime offer is fair and appropriate, however we are currently working through settlement and release documents that the companies ([redacted] and by extension ARS RighTime) require in order to proceed with the offer.  (1)   The document issued not identify who would remove the unit, the customer, ARS RighTime, or another [redacted] Business Partner. (2)   The document contained unreasonable language that requires the customer to fully release all liability for damage to customer property, give up all legal rights related to recovery as a result of damage etc., and did not include any language assuring that reasonable efforts would be made to prevent or reduce damage to customer property during removal. (3)   The refund amount stated in the document is not correct. Customer has asked that the [redacted] release be modified to include and correct the items mentioned above so that customer may sign and accept the ARS RighTime offer.  
Regards,
[redacted]

July 30, 2014
We are in receipt of your email dated July 17, 2014 regarding the above
captioned Complaint. Thank you for bringing this matter to our attention and allowing
us the opportunity to respond .
On June 26, 2014 American Residential Services, LLC...

D/B/A ARS/Rescue
Rooter ("ARS") installed a new system at the property located [redacted] N. [redacted]
Place, [redacted], CA [redacted]. We contacted Ms. [redacted] to gain a better understanding of
the Complaint and are actively in communication to hopefully achieve an amicable
resolution very soon.
ARS prides itself on providing premier customer service, and appreciates your
assistance in resolving this dispute. If you require additional information regarding this
Complaint, please feel free to contact me directly at (855) [redacted]
Respectfully,
[redacted]
Corporate Customer Relations Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The ARS Revdex.com response does not include the specific resolution, only a promise to contact. While a resolution has been agreed upon, full refund, to date(8/29/16) no tangible progress has been made toward executing the agreed upon resolution.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I believe the ARS/RighTime offer is fair and appropriate, however we are currently working through settlement and release documents that the companies ([redacted] and by extension ARS RighTime) require in order to proceed with the offer.  (1)   The document issued not identify who would remove the unit, the customer, ARS RighTime, or another [redacted] Business Partner. (2)   The document contained unreasonable language that requires the customer to fully release all liability for damage to customer property, give up all legal rights related to recovery as a result of damage etc., and did not include any language assuring that reasonable efforts would be made to prevent or reduce damage to customer property during removal. (3)   The refund amount stated in the document is not correct. Customer has asked that the [redacted] release be modified to include and correct the items mentioned above so that customer may sign and accept the ARS RighTime offer.  
Regards,
[redacted]

American Residential Services, LLC D/B/A RighTime ("ARS") has received your email dated April 6, 2017 regarding the above-referenced complaint. Thank you for bringing this matter to our attention and allowing us the opportunity to respond. We are currently in communication with the customer to gain...

a better understanding of the Complaint and hope to achieve an amicable resolution very soon. ARS prides itself on providing premier customer service and appreciates your assistance in resolving this dispute. If you require additional information regarding this complaint, please contact me directly at ([redacted]) [redacted].

Ben B, Comfort Advisor was very knowledgeable and made excellent recommendations to include offering me a solution to meet the city permit requirements. He worked on my behalf to secure the best pricing at the time..

August 26, 2016   Revdex.com serving Central California and Inland Empire Counties  
0.0001pt;">RE:       Revdex.com ID# [redacted]             [redacted]   American Residential Services of California, Inc. D/B/A RighTime (“RighTime”) has received your email dated August 23, 2016, regarding the above-referenced complaint.  Thank you for bringing this matter to our attention and allowing us the opportunity to respond.    We are currently in communication with Mr. [redacted] to gain a better understanding of the Complaint and hope to achieve an amicable resolution very soon. RighTime prides itself on providing premier customer service and appreciates your assistance in resolving this dispute.  If you require additional information regarding this complaint, please contact me directly at [redacted]. Respectfully submitted, [redacted] Corporate Customer Relations Team Leader

To whom it may concern,
ARS/RR has been in direct contact with Mr. [redacted] concerning the removal of his equipment. Our company and [redacted] was able to send Mr. [redacted] a standard agreement to honor his request for equipment removal. [redacted] has contacted the customer and advised him that the agreement cannot be revised to add additional language regarding "taking reasonable precautions to prevent damage during the removal process". Mr. [redacted] has advised [redacted] that he will send the signed agreement today, September 19th, 2016. At this time, no additional legal documentation can be provided by ARS or [redacted].