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RightNOW Plumbing

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RightNOW Plumbing Reviews (3)

Good Afternoon, It came to my attention on 4/22/at 7:16am that James W*** was unhappy with the services we provided him per his phone call. Mr*** called me on 4/inquiring about the cost to install a new 30g natural gas water heater. He said he lived with some
elderly folks which automatically makes it a priority at RightNOW Plumbing. We don't want the elderly or children without hot water as it is a health concern. I rearranged the schedule to make sure they weren't without hot water for as short of time as possible. We installed a new water heater on the morning of 4/20/for the total cost of $925.00. That is deeply discounted as I assumed he was on a budget. The list price in our price book for that same water heater is $1507.56. We also did not charge him per our price book the $for disposing of his old water heater nor $for an expansion tank nor $for a drain panHis total with the water heater and all the items in his complaint would have been $2087.33. We also installed a new shutoff valve at no charge and also fixed his vent at no charge. The $price was for the heater only. One of the items he says he didn't receive is a "vent cap" That isn't even something we offer. The other is a drain pan but as you can see from the attached invoice signed by MrW*** he turned down that option which was going to be installed at no extra charge just to make him happyWhen he called me on 4/22/I was surprised that there were any issues. Even though I gave him a huge price break off the list price I still wanted him to be happy with RightNOW Plumbing. We value all of our customers and strive for 100% customer satisfactionThat fact resonates in all of our online reviews. That being said I had Alex M*** hand deliver check#for $100 to MrW*** address along with the attached letterHe cashed that check on 4/25/16. In the complaint he states that "I tried to call the company several times and no return calls" I checked our phone records and there is no record of MrW*** calling on the dates he states. Within hours of his call to me on 4/(the first call he made pertaining to this issue) he had a check in hand. Even though we did right by him in every way possibleIn the midst of me typing this message the mail arrived and I had a copy of another complaint by MrW***. Complaint # 11407803. In this new complaint he is requesting an additional $200. He refers to us in a manner that I neither agree with nor accept"they are thieves and cheat us customers." We have been in business for over year and this is our first complaint. After the $was given to MrW*** his total for a brand new water heater was $which is half of what he would have paid elsewhere. Also in his complaint for "customer service issues" he states that "the two men was on time this date and did a great job, and was courteous and professional." That statement alone tells me we provided fast, courteous, professional service at a rock bottom price

Good Afternoon,
 
It came to my attention on...

4/22/16 at 7:16am that James W[redacted] was unhappy with the services we provided him per his phone call.  Mr. [redacted] called me on 4/19 inquiring about the cost to install a new 30g natural gas water heater.  He said he lived with some elderly folks which automatically makes it a priority at RightNOW Plumbing.  We don't want the elderly or children without hot water as it is a health concern. I rearranged the schedule to make sure they weren't without hot water for as short of time as possible.  We installed a new water heater on the morning of 4/20/16 for the total cost of $925.00.  That is deeply discounted as I assumed he was on a budget.  The list price in our price book for that same water heater is $1507.56.  We also did not charge him per our price book the $194.69 for disposing of his old water heater nor $264.75 for an expansion tank nor $120.33 for a drain pan. His total with the water heater and all the items in his complaint would have been $2087.33.  We also installed a new shutoff valve at no charge and also fixed his vent at no charge. The $925 price was for the heater only.  One of the items he says he didn't receive is a "vent cap" . That isn't even something we offer.  The other is a drain pan but as you can see from the attached invoice signed by Mr. W[redacted] he turned down that option which was going to be installed at no extra charge just to make him happy. When he called me on 4/22/16 I was surprised that there were any issues.  Even though I gave him a huge price break off the list price I still wanted him to be happy with RightNOW Plumbing.  We value all of our customers and strive for 100% customer satisfaction. That fact resonates in all of our online reviews. That being said I had Alex M[redacted] hand deliver check#1131 for $100 to Mr. W[redacted] address along with the attached letter. He cashed that check on 4/25/16.  In the complaint he states that "I tried to call the company several times and no return calls"  I checked our phone records and there is no record of Mr. W[redacted] calling on the dates he states. Within 2 hours of his call to me on 4/22 (the first call he made pertaining to this issue) he had a check in hand.  Even though we did right by him in every way possible. In the midst of me typing this message the mail arrived and I had a copy of another complaint by Mr. W[redacted].  Complaint # 11407803.  In this new complaint he is requesting an additional $200.  He refers to us in a manner that I neither agree with nor accept. "they are thieves and cheat us customers." We have been in business for over 1 year and this is our first complaint.  After the $100 was given to Mr. W[redacted] his total for a brand new water heater was $825 which is half of what he would have paid elsewhere.  Also in his complaint for "customer service issues" he states that "the two men was on time this date and did a great job, and was courteous and  professional."  That statement alone tells me we provided fast, courteous, professional service at a rock bottom price.

Review: I had a natural gas 30 gal. water heater that started leaking the early morning of Monday April 18,2016, but I waited until Tuesday Morning April 19th., to start calling many plumbers. The company by the name of "Right Now" was the cheapest and the one who could do replace it at the earliest which was Thursday April 21st. The two men was on time this date and did a great job, and was courteous and professional. One did say they brought no drip pan and I think he said no vent cap. I ask was I charged for this and he said "yes" I was being charged the total amount of $ 925.00.

I told him I would be calling his office about me being charged the total amount. I gave him a check # [redacted] from the [redacted] for the amount or $ 925.00 of which this company deposited my check and was paid on 4/21/16. I want reimbursement for the "pan" and "cap" of which was suppose to been installed with the new water heater.

All I can say about this company is that the two employees was great and professional...as far as the company, I will not recommend to no one.I tried to call the company several times and no return calls to [redacted]...Thank YouDesired Settlement: Refund of $ 100.00 as I am also filing a formal written complaint to the Chamber Of Commerce with this same letter!

Business

Response:

Good Afternoon, It came to my attention on 4/22/16 at 7:16am that James W[redacted] was unhappy with the services we provided him per his phone call. Mr. [redacted] called me on 4/19 inquiring about the cost to install a new 30g natural gas water heater. He said he lived with some elderly folks which automatically makes it a priority at RightNOW Plumbing. We don't want the elderly or children without hot water as it is a health concern. I rearranged the schedule to make sure they weren't without hot water for as short of time as possible. We installed a new water heater on the morning of 4/20/16 for the total cost of $925.00. That is deeply discounted as I assumed he was on a budget. The list price in our price book for that same water heater is $1507.56. We also did not charge him per our price book the $194.69 for disposing of his old water heater nor $264.75 for an expansion tank nor $120.33 for a drain pan. His total with the water heater and all the items in his complaint would have been $2087.33. We also installed a new shutoff valve at no charge and also fixed his vent at no charge. The $925 price was for the heater only. One of the items he says he didn't receive is a "vent cap" . That isn't even something we offer. The other is a drain pan but as you can see from the attached invoice signed by Mr. W[redacted] he turned down that option which was going to be installed at no extra charge just to make him happy. When he called me on 4/22/16 I was surprised that there were any issues. Even though I gave him a huge price break off the list price I still wanted him to be happy with RightNOW Plumbing. We value all of our customers and strive for 100% customer satisfaction. That fact resonates in all of our online reviews. That being said I had Alex M[redacted] hand deliver check#1131 for $100 to Mr. W[redacted] address along with the attached letter. He cashed that check on 4/25/16. In the complaint he states that "I tried to call the company several times and no return calls" I checked our phone records and there is no record of Mr. W[redacted] calling on the dates he states. Within 2 hours of his call to me on 4/22 (the first call he made pertaining to this issue) he had a check in hand. Even though we did right by him in every way possible. In the midst of me typing this message the mail arrived and I had a copy of another complaint by Mr. W[redacted]. Complaint # 11407803. In this new complaint he is requesting an additional $200. He refers to us in a manner that I neither agree with nor accept. "they are thieves and cheat us customers." We have been in business for over 1 year and this is our first complaint. After the $100 was given to Mr. W[redacted] his total for a brand new water heater was $825 which is half of what he would have paid elsewhere. Also in his complaint for "customer service issues" he states that "the two men was on time this date and did a great job, and was courteous and professional." That statement alone tells me we provided fast, courteous, professional service at a rock bottom price.

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Description: Plumbers

Address: 11047 Pierson Dr Ste J, Fredericksbrg, Virginia, United States, 22408-2062

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