Revdex.com:
This letter is to inform you that RightWay Networking, LLC has Not carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/19/2015 7:27:39 PM and assigned ID [redacted].
Regards, I received a call an hour ago from the same lady that lied and said this would be resolved by Thursday of last week and she would send an email to confirm this statement which she never sent that either. So after letting her know this is your last chance to make it right its been almost 5 months. That's plenty of time in my opinion and my email was not replied to or addressed ask her to show you I will gladly forward my emails with no reply. Only after learning of the Revdex.coms involvement still no solution shes upset that I took action as I said I would if she lied again. And she had the nerve to ask If I want to be on the list still and I said no I would never do business with a liar again you have had enough time to make it right and lied again. According to the last email Ive been replaced already so why would you ask if I still wanted a spot on a list that dosent exit haha . Wow what a business offered no resolution just why did I do that . Well my peak season has come and gone waiting on your 4 to 6 week time frame from early June. I did what you asked of me took 2 days to have all the info needed for my business . And delivered 1 email and broken promises time and time again. Very unprofessional lesson learned.
My apologies for the delayed response to this complaint as my father has terminal cancer and I have been out of the a lot over the last 3 months. Although this company pre-reserved at the front end of this project, I must accept 100% responsibility for the issues & have instructed my...
assistant to issue a full refund. I have also instructed my art department to move forward with printing this company on the folders free of charge as I wish to provide an acceptable resolution to the issues surrounding this project. Again, My apologies for the delay and thank you for your patience & understanding as my family & I go through this very difficult time.
On June 4, 2015 Mrs. [redacted] Reserved a spot on the customized presentation folders that we're producing for [redacted] located in [redacted]. She took advantage of our payment plan & reserved for $199.50 and we invoiced her for the balance of $199.50 on August 1, 2015.
On the evening that she...
reserved we received 4 emails from Mrs. [redacted] (on June 4, 2015), after business hours between 5:30pm & 9:30pm. Our companies regular business hours are from 8:30am-5pm Monday through Thursday & Fridays from 8:30am-3pm.
On Friday, June 5, 2015, I(Candace)personally spoke to Mrs. [redacted] for approximately 30min's. After our conversation, I felt positive that she understood that we work with and produce folders for over 3,000 different real estate companies all over the U.S., Not just [redacted] in [redacted] and that we work with & produce artwork for over 25,000 different vendors not just [redacted]
During our conversation I explained in great detail that our "Production Time" is approximately 8-10weeks total - 1. The Reservation phase is about a 2 week process, because we feature 14-16 DIFFERENT Vendors and must qualify the companies first - 2. The artwork phase is a 3 week process, as we make sure EVERY Vendor & Broker has the opportunity to make revisions to their artwork and make a Final Approval - 3. Lastly the Print and Shipping phase is also approximately a 3 week process, as we use a 3rd party print company and they have a print production line that they must follow.
After my 30 min conversation with Mrs. [redacted], our Art Department moved forward with creating her artwork. As with ALL Vendors, Mrs. [redacted] was permitted to make changes & revisions in the following days - We make sure Everyone is 100% happy with their artwork before we print anything on the folders - Mrs. [redacted] made her Approval on June 8,2015.
On July 2, 2015 Mrs. [redacted] Called our office and was aggressively wanting to know where her copies of the folders were - Even after our 30min. conversation & explaining in Detail that we have a 8-10 week process & it's clearly been less that 4 weeks...She began Calling our company a Scam & making threats of a Revdex.com Complaint.
At that point We let her know our concerns of how she was treating us & that we wouldn't want our Real Estate Company OR Any of their Clients to be treated in this manner. The President, Vice President & CEO had a meeting on July 8, 2015 & made the decision to promptly Remove [redacted] from the project.
We began the refund process On July 9, 2015 and Mrs. [redacted] has been refunded $149.50 after deducting the artwork fee, as stated in her contract. Please see attached copy of refund.
We're greatly disappointed in the dissolution of our relationship with Mrs.[redacted], as well as her actions of this Complaint. We gave Mrs. [redacted] an opportunity to Cancel her reserved spot on June 5, 2015 - Which she Declined. We provided her with quality customer service, answered all of her questions, and provided her with Artwork she can now utilize for her business. We wish her the best of Luck with her small business & hopefully, through more experience, she'll acquire the knowledge, customer service & courtesy skills necessary to run a successful business.
Revdex.com:
This letter is to inform you that RightWay Networking, LLC has Not carried out to my satisfaction the resolution it proposed for my complaint, filed on 10/19/2015 7:27:39 PM and assigned ID [redacted].
Regards, I received a call an hour ago from the same lady that lied and said this would be resolved by Thursday of last week and she would send an email to confirm this statement which she never sent that either. So after letting her know this is your last chance to make it right its been almost 5 months. That's plenty of time in my opinion and my email was not replied to or addressed ask her to show you I will gladly forward my emails with no reply. Only after learning of the Revdex.coms involvement still no solution shes upset that I took action as I said I would if she lied again. And she had the nerve to ask If I want to be on the list still and I said no I would never do business with a liar again you have had enough time to make it right and lied again. According to the last email Ive been replaced already so why would you ask if I still wanted a spot on a list that dosent exit haha . Wow what a business offered no resolution just why did I do that . Well my peak season has come and gone waiting on your 4 to 6 week time frame from early June. I did what you asked of me took 2 days to have all the info needed for my business . And delivered 1 email and broken promises time and time again. Very unprofessional lesson learned.
My apologies for the delayed response to this complaint as my father has terminal cancer and I have been out of the a lot over the last 3 months. Although this company pre-reserved at the front end of this project, I must accept 100% responsibility for the issues & have instructed my...
assistant to issue a full refund. I have also instructed my art department to move forward with printing this company on the folders free of charge as I wish to provide an acceptable resolution to the issues surrounding this project. Again, My apologies for the delay and thank you for your patience & understanding as my family & I go through this very difficult time.
On June 4, 2015 Mrs. [redacted] Reserved a spot on the customized presentation folders that we're producing for [redacted] located in [redacted]. She took advantage of our payment plan & reserved for $199.50 and we invoiced her for the balance of $199.50 on August 1, 2015.
On the evening that she...
reserved we received 4 emails from Mrs. [redacted] (on June 4, 2015), after business hours between 5:30pm & 9:30pm. Our companies regular business hours are from 8:30am-5pm Monday through Thursday & Fridays from 8:30am-3pm.
On Friday, June 5, 2015, I(Candace)personally spoke to Mrs. [redacted] for approximately 30min's. After our conversation, I felt positive that she understood that we work with and produce folders for over 3,000 different real estate companies all over the U.S., Not just [redacted] in [redacted] and that we work with & produce artwork for over 25,000 different vendors not just [redacted]
During our conversation I explained in great detail that our "Production Time" is approximately 8-10weeks total - 1. The Reservation phase is about a 2 week process, because we feature 14-16 DIFFERENT Vendors and must qualify the companies first - 2. The artwork phase is a 3 week process, as we make sure EVERY Vendor & Broker has the opportunity to make revisions to their artwork and make a Final Approval - 3. Lastly the Print and Shipping phase is also approximately a 3 week process, as we use a 3rd party print company and they have a print production line that they must follow.
After my 30 min conversation with Mrs. [redacted], our Art Department moved forward with creating her artwork. As with ALL Vendors, Mrs. [redacted] was permitted to make changes & revisions in the following days - We make sure Everyone is 100% happy with their artwork before we print anything on the folders - Mrs. [redacted] made her Approval on June 8,2015.
On July 2, 2015 Mrs. [redacted] Called our office and was aggressively wanting to know where her copies of the folders were - Even after our 30min. conversation & explaining in Detail that we have a 8-10 week process & it's clearly been less that 4 weeks...She began Calling our company a Scam & making threats of a Revdex.com Complaint.
At that point We let her know our concerns of how she was treating us & that we wouldn't want our Real Estate Company OR Any of their Clients to be treated in this manner. The President, Vice President & CEO had a meeting on July 8, 2015 & made the decision to promptly Remove [redacted] from the project.
We began the refund process On July 9, 2015 and Mrs. [redacted] has been refunded $149.50 after deducting the artwork fee, as stated in her contract. Please see attached copy of refund.
We're greatly disappointed in the dissolution of our relationship with Mrs.[redacted], as well as her actions of this Complaint. We gave Mrs. [redacted] an opportunity to Cancel her reserved spot on June 5, 2015 - Which she Declined. We provided her with quality customer service, answered all of her questions, and provided her with Artwork she can now utilize for her business. We wish her the best of Luck with her small business & hopefully, through more experience, she'll acquire the knowledge, customer service & courtesy skills necessary to run a successful business.