Rigo works window tinting

Aug, 28, 2017To whom it may concern; I have looked over the concern regarding the customer [redacted] After speaking with her before she has clearly expressed to me that she was not satisfied with my work the first time or the second timeAlso, she expressed that she does not trust me with her vehicleAttached is a post that was posted onto my Facebook website that she did not trust me with her vehicleWe have already spoken and she clearly stated she wanted the back window tint fixed which I have agreed to fixBut she is requesting a refund which we do not giveNow instead of getting the back window tint fixed she now wants the window tint removed, to pay for a new window and also a refundHer boyfriend has spoken to me but I refuse to speak to him after our conversationHe was cursing at me and talking down on me regarding my business which was very insulting to meI recently received a call from the customer's insurance company stating that she filed a claim with her insurance company Anchor GeneralWhen I spoke to the representative Abraham at Anchor Genera] he said he does not understand why she filed a claim with her insurance companyHer boyfriend did mention to me he was an Auto Body shop business owner and I feel as if they are requesting more than what is necessaryThey have claimed that they paid for $but on the receipt it shows $If a customer states that they do not trust someone with their car as a business owner I will not put myself in a situation where they do not have my trust, On the waiver that she has signed twice it also states that she agrees to hold [redacted] Works window tinting free from any liability, including financial responsibility, for damages of personal property, I have told the customer that I did not damage her vehicleThe materials that we use cannot damage a windowOn all forms that she has signed it clearly states "No Refunds"My customers do have to make appointments when they come in to get there windows tinted [redacted] came in on a day that I already had appointments and I agreed as a courtesy to her carThat morning the vehicle was dropped off and I did mention I can't give an estimate as to when it will be finished because I was booked and working her inAlone adding tint takes about hours on top of that removing tint takes another hours [redacted] was upset that the car was not finished and rushed me to get it doneIn order to get a good job done we as Window Tinters need to take our time but to be rushed and given a deadline is not right especially when I have other customers with set appointments needing their cars done, I put my customers that have a set appointment first and walk-ins need to wait We do take our complaints very serous but in this matter we will not be filing an insurance claim to get the window fixed or a refund for the amount of $The customer has signed the waivers we are not responsible for any damages she is claimingThank You, From [redacted] Works Window Tinting

I am rejecting this response because: what he's stating is half trueI drop off my car at 9am and I have proof txt messages of the time to take my carThat for me it's an appointmentAlthough one of the "appointments" he must of forgotten because he left me waiting min at his shop and didn't bother calling or txtn me letting me know, instead he gave the excuse of being stuck in traffic when here in the valley at that time there's no traffic at allHe did damage my back windowNot once did I tell him to take off the tint, I told him I wanted my window repaired since he messed it up and put horrible tint on all o my windowsI get where he says that he needed time, I gave him from 9am-almost 9pm that's hours! He could of gotten the job then, rightAs for the payment, I did gave him dollars when he charged me 165, I told him he could keep the change as a "tip"Attached are the txt that were sent and pictures of my vehicleI know I signed the waiver, but like I told him I'm other words, if a costumer isn't happy, you need to take care of them, specially when you damage a brand new carMy boyfriend did speak to him and not once was he putting him down nor cursing the way he statesMy boyfriend or himself as an example since he is also a business owner and was telling him that regardless of the waivers, he needed to fix he window, not make it worstIt got to the point where [redacted] didn't want to speak to me but my boyfriend because I was being "difficult and understanding"Of course I don't trust him with my car, leaving my car for almost hours and he wasn't done then I pick it up and it's damaged? It's not okOne last thing, I filed a claim with my insurance since he doesn't want to hold responsible for it, and I need that window fix

Aug, 28, 2017To whom it may concern; I have looked over the concern regarding the customer [redacted] After speaking with her before she has clearly expressed to me that she was not satisfied with my work the first time or the second time. Also, she expressed that she does not trust...

me with her vehicle. Attached is a post that was posted onto my Facebook website that she did not trust me with her vehicle. We have already spoken and she clearly stated she wanted the back window tint fixed which I have agreed to fix. But she is requesting a refund which we do not give. Now instead of getting the back window tint fixed she now wants the window tint removed, to pay for a new window and also a refund. Her boyfriend has spoken to me but I refuse to speak to him after our conversation. He was cursing at me and talking down on me regarding my business which was very insulting to me. I recently received a call from the customer's insurance company stating that she filed a claim with her insurance company Anchor General. When I spoke to the representative Abraham at Anchor Genera] he said he does not understand why she filed a claim with her insurance company. Her boyfriend did mention to me he was an Auto Body shop business owner and I feel as if they are requesting more than what is necessary. They have claimed that they paid for $180.00 but on the receipt it shows $165.00. If a customer states that they do not trust someone with their car as a business owner I will not put myself in a situation where they do not have my trust, On the waiver that she has signed twice it also states that she agrees to hold [redacted] Works window tinting free from any liability, including financial responsibility, for damages of personal property, I have told the customer that I did not damage her vehicle. The materials that we use cannot damage a window. On all 3 forms that she has signed it clearly states "No Refunds". My customers do have to make appointments when they come in to get there windows tinted. [redacted] came in on a day that I already had appointments and I agreed as a courtesy to re-do her car. That morning the vehicle was dropped off and I did mention I can't give an estimate as to when it will be finished because I was booked and working her in. Alone adding tint takes about 3 hours on top of that removing tint takes another 3 hours. [redacted] was upset that the car was not finished and rushed me to get it done. In order to get a good job done we as Window Tinters need to take our time but to be rushed and given a deadline is not right especially when I have 5 other customers with set appointments needing their cars done, I put my customers that have a set appointment first and walk-ins need to wait We do take our complaints very serous but in this matter we will not be filing an insurance claim to get the window fixed or a refund for the amount of $165.00. The customer has signed the waivers we are not responsible for any damages she is claiming. Thank You, From [redacted] Works Window Tinting

I am rejecting this response because: what he's stating is half true. I drop off my car at 9am and I have proof txt messages of the time to take my car. That for me it's an appointment. Although one of the "appointments" he must of forgotten because he left me waiting 40 min at his shop and didn't bother calling or txtn me letting me know, instead he gave the excuse of being stuck in traffic when here in the valley at that time there's no traffic at all. He did damage my back window. Not once did I tell him to take off the tint, I told him I wanted my window repaired since he messed it up and put horrible tint on all o my windows. I get where he says that he needed time, I gave him from 9am-almost 9pm that's 12 hours! He could of gotten the job then, right. As for the payment, I did gave him 180 dollars when he charged me 165, I told him he could keep the change as a "tip". Attached are the txt that were sent and pictures of my vehicle. I know I signed the waiver, but like I told him I'm other words, if a costumer isn't happy, you need to take care of them, specially when you damage a brand new car. My boyfriend did speak to him and not once was he putting him down nor cursing the way he states. My boyfriend or himself as an example since he is also a business owner and was telling him that regardless of the waivers, he needed to fix he window, not make it worst. It got to the point where [redacted] didn't want to speak to me but my boyfriend because I was being "difficult and understanding". Of course I don't trust him with my car, leaving my car for almost 12 hours and he wasn't done then I pick it up and it's damaged? It's not ok. One last thing, I filed a claim with my insurance since he doesn't want to hold responsible for it, and I need that window fix.