Rigs & Rides LLC

Rigs and Rides LLC acted in accordance with ORS 646Aand FTC §and § On 9/21/the customer test drove and purchased a Scion They were approved for financing at Rogue Credit Union (RCU) We submitted the contract and stipulations to RCU on 9/23/ On 9/25/RCU notified us that they could not fund the contract due to a discrepancy with the customer’s last name and they would need a marriage certificate to correct the problem We spoke to the customer on 9/25/regarding the necessary documents to correct the discrepancy; the customer stated she did not know where the certificate was and was not willing to take the steps to order a new marriage certificate On 9/29/ Rigs and Rides LLC verbally notified the customer that we would carry the contract in house at the same rate/terms as RCU in agreement with ORS 646A.090; the customer agreed and seemed pleased On 10/2/we notified the customer by first class mail/return receipt that we had obtained in-house financing at the same rate and terms as the original contact stated and enclosed a $refund check for their RCU member fee On 10/05/we paid off the $balance of their trade in On 10/8/the customer drove onto the lot in the Scion, left the keys in it and walked away without an explanation In accordance with FTC §automotive sales do not have a cooling off period After speaking with our OVDA representative and the Oregon DMV inspector we are treating this as a voluntary repossession The customers have the option to purchase the Suzuki they traded in for the amount of payoff plus costs

Complaint: [redacted] I am rejecting this response because:I [redacted] am well aware that I signed a AS IS contract That being said the seller is required to disclose any and all defects and issues related to the vehicle failure to do so is violation to state lemon lawsI have proof from the previous owners that rigs and rides was award of the issues with the transmission apon selling me the Vehicle and chose to not disclose that information to meI tried contacting [redacted] the manager of rigs and rides multiple times prior to receiving a collections noticed from Riggs and rides every time ending in no contact back from Riggs and rides I left multiple messages asking to speak to [redacted] regarding the vehicle I will except nothing less then the following for the vehicle • Full repaired of transmission paid in full by Riggs and rides • Car note to be settled in fullIf done I am willing to pay full 900$ owed on down payment • A replacement vehicle of my choice in the same value of current purchased vehicle

With every car deal the prospective buyer is given the opportunity to take the vehicle to a mechanic of their choice and have the vehicle inspected [redacted] test drove and purchased the Mini Cooper on October 1, 2015.I have included copies of three documents that [redacted] signed stating that she is aware the vehicle was and that the cost of service or repairs would be the responsibility of the buyer.The purchase price for this vehicle was $with a down payment of $(enclosed is a copy of the purchase order) [redacted] was only able to pay a portion of the down payment on October 1, and was to bring the balance in at a later dateOn May 16, we sent her a letter requesting payment for the past due amount.This vehicle was sold and the customer had ample time to have the vehicle inspected before singing the paperwork She purchased the car on October 1, and we have not heard from her until the collection letter was sent.We are willing to offer [redacted] :• Our discounted shop rate with one of our vendors.• A $credit applied to the balance she owes Rigs and Rides.• An extension on the balance owed to Rigs and Rides The new due date will be July 30,

Respectfully, we had no knowledge about any issues with this vehicle which were not signed and agreed to on the vehicle condition report signed by both the customer and the dealership at the time of sale Previous customer did not disclose any issues and before the sale, the unit was
mechanically inspected and passed all pre-sale inspections at the dealership (documentation to support)Customer was offered a service contract at an additional cost to the price of the vehicle Customer did not qualify for financing the service contract through the bank and chose not to purchase on their own (documentation to support)Customer signed all of the following forms; customer was offered a service contract, purchasing the vehicle as-is, customer had the right to have the vehicle mechanically inspected by a mechanic of their choice prior to purchase, Oregon does not have a right of rescission, cooling off period or lemon law, customer was not promised anything which was not in writing or basing the purchase on the words of a sales staff, disclosure/disclaimer of prior use and it was a used vehicle, State of Oregon buyers guide, used car information sheet stating the vehicle has been previously owned and probably has defects, customer signed a questionnaire stating our service was excellent, full disclosure of what means including customers responsibility to assume 100% responsibility for all faults that this vehicle has now or in the future (documentation to support) Full documentation, with original signatures, are available by Rigs and Rides llc at any time if you need copies for verification purposes Thank you so much

With every car deal the prospective buyer is given the opportunity to take the vehicle to a mechanic of their choice and have the vehicle inspected. [redacted] test drove and purchased the Mini Cooper on October 1, 2015.I have included copies of three documents that [redacted] signed stating that she is...

aware the vehicle was AS-IS and that the cost of service or repairs would be the responsibility of the buyer.The purchase price for this vehicle was $6296.00 with a down payment of $1796.00 (enclosed is a copy of the purchase order).  [redacted] was only able to pay a portion of the down payment on October 1, 2015 and was to bring the balance in at a later date. On May 16, 2016 we sent her a letter requesting payment for the past due amount.This vehicle was sold AS-IS and the customer had ample time to have the vehicle inspected before singing the paperwork.  She purchased the car on October 1, 2015 and we have not heard from her until the collection letter was sent.We are willing to offer [redacted]:• Our discounted shop rate with one of our vendors.• A $500.00 credit applied to the balance she owes Rigs and Rides.• An extension on the balance owed to Rigs and Rides.  The new due date will be July 30, 2016.

Rigs and Rides LLC acted in accordance with ORS 646A.090 and FTC §429.1 and §429.3.  
On 9/21/15 the customer test drove and purchased a Scion.  They were approved for financing at Rogue Credit Union (RCU).  We submitted the contract and stipulations to RCU on 9/23/15.  On...

9/25/15 RCU notified us that they could not fund the contract due to a discrepancy with the customer’s last name and they would need a marriage certificate to correct the problem.  We spoke to the customer on 9/25/15 regarding the necessary documents to correct the discrepancy; the customer stated she did not know where the certificate was and was not willing to take the steps to order a new marriage certificate.  On 9/29/15   Rigs and Rides LLC verbally notified the customer that we would carry the contract in house at the same rate/terms as RCU in agreement with ORS 646A.090; the customer agreed and seemed pleased.  On 10/2/15 we notified the customer by first class mail/return receipt that we had obtained in-house financing at the same rate and terms as the original contact stated and enclosed a $5.00 refund check for their RCU member fee.  On 10/05/15 we paid off the $1731.00 balance of their trade in.  On 10/8/15 the customer drove onto the lot in the Scion, left the keys in it and walked away without an explanation.  In accordance with FTC §429.1 automotive sales do not have a cooling off period.  After speaking with our OVDA representative and the Oregon DMV inspector we are treating this as a voluntary repossession.  The customers have the option to purchase the Suzuki they traded in for the amount of payoff plus costs.

Complaint: [redacted]I am rejecting this response because:I [redacted] am well aware that I signed a AS IS contract. 
That being said the seller is required to disclose any and all defects and issues related to the vehicle  failure to do so is violation to state lemon laws. I have proof from the previous owners that rigs and rides was award of the issues with the transmission apon selling me the Vehicle and chose to not disclose that information to me. I tried contacting [redacted] the manager of rigs and rides  multiple times prior to receiving a collections noticed from Riggs and rides  every time ending in no contact back from Riggs and rides.  I left multiple messages asking to speak to [redacted] regarding the vehicle.
I will except nothing less then the following for the vehicle
• Full repaired of transmission paid in full by Riggs and rides 
• Car note to be settled in full. If done I am willing to pay full 900$ owed on down payment.
•  A replacement vehicle of my choice in the same value of current purchased vehicle.