Riley Plumbing & Heating

I found this business to be unreliable. I called on Tuesday, to schedule a plumber for several plumbing problems. I was give an appointment time of Friday, between 10 - Noon. I went to great lengths to be certain to run all my errands before Friday to ensure I would be home for the scheduled call. On Thursday, at 2:55 PM, I was called and told that they had to cancel my Friday appointment and I would have to have it rescheduled for later the following week probably a Thursday or Friday but she wasn't sure. I told them not to bother rescheduling because I was not going to wait another full week and chance they would pull them same stunt of last minute cancellation. I found their call, to reschedule, very unprofessional since I spoke to two different people and was given two different reasons for the last minute cancellation.

Tony was very knowledgeable and helpful. He thoroughly and clearly explained all my options. He was very kind and patient. I would use him again and fully recommend him. Thank you

Very happy with service. Sarah the representative was very polite and courteous. Julian was our technician. Very professional courteous and friendly. Very nice job. Will definitely use Riley plumbing again and would ask for Julian. Thanks again. For your help

I give this company. AAA+ rating. Very professional excellent work on time and the price was great. After calling 4 other plumbers here in Berlin cr and new Britain ct and they all told me to call a granite guy. My kitchen sink fell I just needed to have it fixed. Riley plumbing. Was wonderful Their plumber arrived on time fixed my kitchen sink cleaned up and everything was wonderful. If anyone needs a plumber call this company. This company won't break you budget. The price was right. AAA+ rating

Review: Riley Plumbing was brought out to clear a clogged drain. They initially tried snaking the drain to no avail. Eventually, the snake head actually detached and became lodged in the plumbing. The conclusion was that there was some sort of major blockage, and possibly improper drain venting. The plumbers surmised that the drain would need to be re-piped from the tub to the master drain. At the end of the visit, the plumber provided an invoice for $150 for the day's visit, and requested a $350 deposit for the larger re-piping job to come the next week. A $500 check was rendered. I called Riley Plumbing the next morning and informed them the re-piping job would no longer be needed, and that the deposit ($350) could be refunded via a check in the mail. I then received a refund in the mail of $126 accompanied by a revised invoice which had a new charge which was not on the original invoice. The original invoice contained no language about cancellation fees or any other fee aside from the $150 for the day's visit. I called asking about the new, post-signature charge. After being re-directed several times, the owner called me back and said that "nothing I had said to him convinced him that he should refund the money" for the work which had not been performed. I explained that there was no charge outlined in the invoice for not performing future work, and that I would rather the proper amount simply be refunded. The owner at that point simply repeated himself and provided no explanation for why the company was attempting to alter the invoice after it had already been signed with extraneous charges.Desired Settlement: I would be completely satisfied if the unagreed upon charge for $224 above and beyond the $150 is refunded. I feel that the original agreed upon charge of $150 for the day's work is generous considering the drain was not cleared, and the plumber only ended up snapping off a tool in the drain during the visit; it is quite inappropriate for the company to fabricate additional charges after an invoice has already been signed by both parties.

Business

Response:

We initially quoted Mr. [redacted] $265 to attempt to snake out tub drain. He agreed to that and we proceeded to snake drain. After unsuccessful attempts to unclog drain with snake and breaking off snake head in the process, we discussed options including replacing a section of the concealed drain piping to insure a long term solution. We gave the customer a range from $1,500-2,500, not to exceed $2,500. We also told Mr. [redacted] that if he decided to move forward with the drain replacement we would reduce the $265 charge to $150. He agreed to have us come back to replace the tub drain once he opened the sheetrock. We collected the $150 for the drain snaking work and a $300 deposit for the future work.

Great service and a quick response time. We lost the hot and cold water lines to our kitchen during a winter storm (due to frozen pipes). Carmela made sure we had a technician at our house first thing in the morning to replace the damaged lines. Julian, our technician, was extremelly professional and very friendly. He was able to re-plumb the supply lines for our kitchen sink, which included a tricky bit of installation in the back of our kitchen cabinets, and get us back to normal in about 2 1/2 hours.
A+ all around.

When I called, water was pouring into my basement from the boiler. Jason S. came promptly. He explained accurately and fairly for me what the problem was, the pros and cons of repair and the pros and cons of replacement without pressuring me to do one or the other. He stayed with the job the whole time; he didn't hand me off to anyone else. He left my basement clean and dry after they replaced the boiler and the tank. He then went through the house to make sure the radiators all worked and that the water was heating properly. I picked Riley Plumbing out of the phone book and I am overjoyed at the service I got.