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Riley Realty

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Riley Realty Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

First, I would like to appologize for the delay in the snowplowing of your driveway.  Unfortunately on that day the snow started very late in the morning and we only had approx 1 to 1 1/2 inches of snow at 530 am.  Shortly after that it started snowing very heavy and that is when I called...

in the workers to start plowing.  Problems that we occur during late morning snowfalls is that we have traffic issues and also with the heavy snowfall rate, it makes it very hard for us to keep a safe and effective pace as like  we were able to plow overnight..  The plowers route normally takes 3-4 hours but with daytime snow and traffic, it takes 2-3 times longer for safety reason..  This storm also ended up dumping 10 plus inches of heavy snow which makes it harder to plow..  I feel we tried to do our best under these very bad circumstances.  we did have someone in the office taking calls and if there were any emergencies or medical problems we diverted our plows to them asap.  in the past and it will be in the future, we will do our best to avoid these problems as best as possible but also remember we are dealing with mother nature too.  Please feel free to call the office to advise them on any times or appts you may have so we can help to avoid any inconviences in the future.

Revdex.com spoke with Mr. Stonish today and he stated that per the terms of the contract, if 100 or more inches fall at the airport for the season, an additional 15% of the original contracted price would be charged and this was agreed to by the customer per the signed contract.
Mr. Stonish also...

stated the following:I do ask what time the customer will need to be out of their driveway by and she stated 7 AM.  There is no guarantee that the driveway will be clear at that time. It is dependent upon the weather conditions and mother nature. There are instances that occur that a driveway will be cleared, and then additional snow will fall, or the town plows may come after we have done our initial plowing, and once the morning traffic starts, it is more time consuming to get back around for our second plowing if needed.
I am more than happy to cancel the invoice for the additional charge in the interest of customer satisfaction.

Revdex.com spoke with Mr. Stonish today and he stated that per the terms of the contract, if 100 or more inches fall at the airport for the season, an additional 15% of the original contracted price would be charged and this was agreed to by the customer per the signed contract.Mr. Stonish also stated the...

following:I do ask what time the customer will need to be out of their driveway by and she stated 7 AM.  There is no guarantee that the driveway will be clear at that time. It is dependent upon the weather conditions and mother nature. There are instances that occur that a driveway will be cleared, and then additional snow will fall, or the town plows may come after we have done our initial plowing, and once the morning traffic starts, it is more time consuming to get back around for our second plowing if needed.I am more than happy to cancel the invoice for the additional charge in the interest of customer satisfaction.

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Address: 122 Calhoune Street, Alexander City, Alabama, United States, 35010

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