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Riley Toyota Reviews (1)

To whom it may concern: In response to the complaints by *** ***, Riley Toyota formally disputes almost all of Mr***’s detailed recollection of the events surrounding his purchase of and consequent zero tradeThe portion of the story that is one hundred percent accurate is the fact that
when the transmission failed in the initially purchased Highlander we stood behind our customer due to his dissatisfaction with the replacing of a transmission and refusal of under warranty repair we ultimately traded Mr*** for nothing more than our $administrative fee into the exact same Highlander via dealer trade; again and formally in this setting we apologize for this manufacturer defect and wish it would have never happened to Mr***’s HighlanderAlthough the factory’s three year warranty covered the repair and replaced the faulty transmission, Riley Toyota elected to side with the customer in an effort to achieve a one hundred percent satisfaction in Mr***’s eyesThe remainder of Mr***’s recollection of the story is completely inaccurate and his attitude of “you’re a big dealership with lots of money” has been offensive at best and this quote is what leads us to believe this is his motivation to get items repaired that are not due to Mr***This phrase is a direct quote from Mr*** used in conversations from the initial manufacturer failure to the current complaint of scratches that without a doubt happened in Mr***’s careWhen we traded Mr*** straight up on 6/8/not only did Mr*** inspect the new Highlander in our lighted indoor delivery area with both bay doors open in the midday sun light for over twenty minutes, he also drove the vehicle to determine acceptance prior to doing the full transactional paperwork including the signing of the certificate of origin and then taking the vehicle home in conclusion of the deliveryPrior to Mr***’s rigorous inspection this was a trade within our dealer network, upon such transactions our drivers do their own inspection prior to leaving the original dealership when they complete their drive back to Riley Toyota our lot manager or New Vehicle Manager again inspects the vehicle before sending it to detail for a cleaning and final inspection for such things as scratches and dings that may have been missed; in this case no blemishes were found on this unit at any point in the process nor did Mr*** complain of any prior to leaving our dealershipOnly after four days and a trip to a casino for a concert did Mr*** raise any concerns about scratches on his new Highlander, one on the rear and one on the hood which he tried to repair prior to visiting Riley Toyota making it obviously worseWe had our body shop inspect the vehicle with our managers aiding in making the conclusion that the hood was customer error and we could not participate in the repairs but conceded that we would repair the rear scratch in an effort of customer satisfactionHis refusal of this resolution and loud disrespectful belligerence on our showroom floor is ultimately why we feel we are finished with this issueIn summation Riley Toyota has always stood behind our customers and behind our products even in the event of no fault or even customer fault issues that have arisen after our transactionThis customer first approach has resulted in the highest of honors from Toyota Corporate in customer service and customer satisfaction as well as local consumer driven publications in the community however in conclusion we consider the issue resolved and wish Mr*** the best in his ownership experience and best of luck in the future*** ***/ Riley Toyota/ General Manager

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Address: 2105 Christy Dr, Jefferson City, Missouri, United States, 65101

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