Riley's Wrecker Service

Dear [redacted] - We have been working with Mr. [redacted] and his title company to close a new mortgage loan.  We have consented to take no less than a second position with our UCC-1 Fixture Filing.  If you have any questions, please contact me.Joe [redacted]CFO

Carmel Financial will agree to remove the above customers Carmel Financial Corporation trade line

please see attached response and attachments.

We are an independent finance company
that purchased the loan from The Military Travel Store.  Mr. [redacted] purchased a ticket from The Military Travel Store and subsequently
cancelled that purchase.  For the value paid, Mr. [redacted] was promised (by The Military Travel Store) a
replacement...

ticket within 12 months.  Prior to a replacement ticket being
issued, The Military Travel Store went out of business.  Carmel Financial was recently made aware that Mr. [redacted]’s replacement ticket was not issued and will not be
issued.  We have cancelled his account with us and cleared all amounts due to Carmel Financial Corporation.

Carmel Financial will cancel the contract, and delete the Carmel Financial Corporation tradeline. This process may take up to 30 days to complete.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is true that they did not accept the automatic signature as part of their policy, which was fine. However, at this point they have been provided a "wet" signature and not given the information requested. Similarly, they sent me a generic word document saying that the account had been satisfied but the document is not professional in any sense of the term. It does not have any identifying information such as account number, item paid off, etc. The document is also a word document, that is still editable, without any letter head or anything to show that it is an "official" document. I reached out to this company in regards to the lack of information and requested that they send the same letter and simply add an account number. I did not hear anything back from the individual I responded to but got a call from a representative saying it could take 24 hours in order to add my account number to the letter as the manager had to "research what changes they could make to the letter." Who sends out an account pay off document without any information to identify the account? Why does it take 24 hours to add an account number to a document that is easily editable? Why have they not replied to my refinance company and given them the information requested? No, they are not actively working on this issue as they are the beginning and end of the issue thereby are able to resolve it when they decide to do so. The final payment has cleared and there is no reason not to provide myself with what I am requesting nor my refinance company the information they have requested. I have attached their letter to the attachments as an example of the professionalism, or lack thereof, displayed by this company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This has been closed and charged off, yet balance owed keeps increasing.
Regards,
[redacted]

The UCC was not extinguished by the bankruptcy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A “respected leader in the finance industry” would recognize its fiduciary and moral obligations to its customers.  It is manifestly untrue to claim that Carmel Financial is not in a position to do subordinations; generating a subordination agreement is no more difficult than generating a lien document, which Carmel Financial does regularly.  While the law does not specifically require companies to subordiante liens when there would be no detriment to the company in doing so, Carmel Financial's policy of arbitrarily preventing its customers from improving their financial situation is antithetical to Carmel Financial's claim made here that the company strives to help its customers.  It is common-practice for respected leaders in the finance industry to subordinate liens when there would be no detriment to the company’s interest in doing so, and to charge a subordination fee in order to support the costs associated with the activity.  Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Unfortunately, we cannot accept electronic signatures due to concerns regarding verification of identity. During or before this time, the account was paid off by the consumer. Upon receipt of the payment in full, we initiated the process to terminate the UCC-1 filing. We have also been in contact...

with the customer and are actively working on this matter.

Please see attached letter.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Regards,[redacted]

Dear [redacted]-We have reviewed Mr[redacted] account and the associated credit bureau reporting.  The account is reporting correctly.  The account status will be reported for 7 years from the date of first delinquency under the Fair Credit Reporting Act (FCRA).  The high credit and...

credit limit reflect the maximum amount of credit utilized on the account and the highest amount that could have been used when the account was open, respectively.  Since the account has been paid, the balance is properly reflected as a $0 balance.  All of these factors conform to the FCRA.Please contact me with any questions.