Rilo's, Inc.

Hello, Customer wants the refund in cash, that is fine. Best Regards,Jimmy L*HYRATECH Cellphone & Computer Repair*** ** *** *** *** ** ***
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Customer initially brought in a Samsung Galaxy Note with a damaged front glassThe glass was replaced, phone was test and all worked without any issuesHowever customer bring back the phone stating that phone is "bricked" after 1/weeks and it does not boot to the software anymoreShe only
allowed me to look but not actually allow me to connect to our computer to further check the issueThe message on the phone points to a software problemI advised her that this is nothing we did, but it is a simple fix that we can resolve for her (free of charge)She refused to let us fix the problem on account that she said "she cannot trust us to work on her phone"In our professional opinion, the problem she should us would be solved by re-flashing the firmwarePossible cause includes a failed update, which is quite common.As far as the refund goes, initially we wanted to refund her the amount that she paid and be done with itHowever she wanted her phone back the way she dropped it offworking, but with a broken glass and pay for her damaged phoneThat was impossible for us to pay her for the phone since we did not damage the phone, and it can be fixed for her free of charge within a few minutes, but she refuse to let us.To sum it up, customer bring back a phone that we replaced the glass after weeks and claimed that we damaged her phone and WILL NOT give us the opportunity to actually fix whatever problem she have with her phone for FREEInstead of having us fixing the software to working order, she wanted us to pay for the phoneIt was a really unreasonable request that we were not able accommodate her

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We are a *** authorized shipping agentAs stated by the customer, the package will send out by *** and tracking shows it was deliveredOnce package gets picked up at our location, any issues must be handled by *** customer service directly by contacting ***We are unable to issue
any refund at our locationany claims of of this nature must be submitted to *** directly and they will handle all claims

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for the clarification and I will file a complaint against ***