Rimrock Auto Group

I traded in a truck at rim rock Subaru for a used outback. I was slightly upside down on my trade, but with 10,000 cash down we made the “deal” work. It has been OVER a colander month and rimrock has not paid off my trade in. When contacted they said “we will look into it” “corporate handles pay offs”.
I looked up Montana statutes. It states Dealers must pay off a trade in within 21 days of taking possession of a traded vehicle. It Has Not Happened. What recourse do I have?
The dealership is totally giving me the run around.

Review: I recently traded a 2012 nissan juke for a 2004 nissan titan. I was told by two sales people abe and boe boreman that the titan had been througha rigirous inspection via the service department and all issues found by the service department had been fixed. howvever when I drove the vehicle off the lot, I had realized the cd player was non-functional. I immediately called my sales rep boe, and he told me to call him the next day and it would be fixed when I brought the titan in for the detail, windshield replacement, oil change, and emblem replacement. I went to return my vehicle to have the oil changed, detailed, windshield replaced, cd player fixed, and nissan emblem replaced; and my former vehicle had severe body damage, and didnt want my new vehicle to have the same issues going through this business. I was reassuered and left, having forgot the key in my pocket I returned to the dealership. when I returned both boe and abe were busy so I went to the sales manager STEVE, the big issue I left the key with him and he was more than...he had absolutely terrible customer service, belittled me kicked me out of his office then proceded to tell me that I had a "luandry list of things wrong with the titan" and he didnt have them fixed instead sold the vehicle to me. told me he wouldnt help out with repairing the cd player, then further belittled me by intimidating me didnt even try and offer any help what so ever. I even leveled with the "man" and said I was in sales also and wasnt here to start a scene or any issues just wanted to feel like I got a good deal and not to have been taken advantage of. he did none of this and said that is how it goes.Desired Settlement: after having a third party describe and identify all issues found wrong with this titan I would like Rimrock GMC to help with the costs of the repairs. Moreover, render the services promised i.e. cd player. In additionn for this business to never allow its senior staff, sales managers treat customers like this ever again... it is absolutely disgusting and an insult to all salesmen and is the reason honest salepeople like myself have such a hard time getting rid of the sleezy salemen stigma.

Business

Response:

Rimrock GMC takes all complaints seriously and are currently in contact with the customer. Rimrock GMC will address all of his concerns and report back to the Revdex.com once this matter has been resolved.

Business

Response:

Mr. [redacted] brought his 2004 Nissan Titan into Rimrock Auto's Service Department on July 9, 2013. Repairs have been made to the Nissan Titan at no cost to the customer. It is Rimrock Auto's understanding that Mr. [redacted]'s is 100% satisfied with all repairs.

Review: company sent us a flyer advertising vehicle sales and a last chance to take their offer to trade in our vehicle for $3,500 over book value. My complaint is that it says if our name is in the "prize box" printed on the flyer, we won one of the listed prizes. However, along with my full name printed in the box, they listed the other winners' full names (the other 4 people). I don't appreciate having my full name (including middle initial) listed on an advertising product that is sent to other people. They don't need to know my name.....and I'm sure they probably feel the same.Desired Settlement: I want the company to quick this practice and mail an apology letter to all "prize winners" listed on the flyer (5 individuals including myself).

Business

Response:

[redacted],

Review: We had been searching for a 2014 Sierra Denali pickup with a 6.2L engine at several dealerships online and by phone in ND, MN and MT as they are very hard to come by. We had come across one on the Rimrock website and had called and confirmed that they did have this vehicle. We then started negoatiations on this vehicle with [redacted]. We had a 2011 Yukon Denali as a trade that had the 6.2L engine. We agreed upon a deal, which we were lead to believe was on a 2014 denali with a 6.2L engine. This was all done by phone as we are almost 8hrs away. They said that they would meet us half way with the vehicle in Glendive MT. on Sat. 2/15/14. [redacted] met us at a lounge with the vehicle. She had no idea what or where we were so suppose to sign, but the finance guy highlighted where my husband and myself were suppose to sign. It was very unprofessional, but the pickup looked good and we signed the papers. She took off in our Yukon and we got in the pickup to find no paper work ie owners manual, window sticker or extra key, we also realized she had not given us our copy of the contract. We looked under the hood to find that it was a 5.3L engine. We immediately called [redacted], but got her voicemail. We then called [redacted], who was very rude and said that he nver said it was a 6.2L. [redacted] the sales manager got on the phone and was unprofessional and offered us $1000 and asked if that would make us happy, because he wouldnt have to give us a cent. The phone call lasted about a half hour and resulted in them hanging up and not answering any of our calls. Monday morning 2/17/14 we called the dealship for the general manager and left numerous messages for him to call us back with no results. Finally on Monday afternoon [redacted] called back and was working with us on resolving the issue. After several calls back and fourth he stated that he would call us back on Tuesday 2/18 but never did. Also we have called several times to him and the general manager, [redacted] and neither have returned our calls to get this resolvedDesired Settlement: We were lead to believe that the price we paid was for a 6.2L engine which is more expensive. So the price we paid and actually recieved a 5.3L engine is an unfair price. We would have never purchased the vehicle if we were not lead to believe that is was a 6.2L.

Business

Response:

A friend of the above customer called our dealership on February 12th, 2014 in regards to finding on our website 2 half ton Denali's. One white and one black in color. Our website states what size the engine is and it clearly shows 5.3L plus the colors, and other important purchasing information on it including mileage. He states he calls and finds inventory for his friend (our new customer) to buy, and wanted to know if these units were still available for purchase as they were interested in the black Denali. The husband of our customer contacts our dealership first and visit's back and forth inregards to this vehicle purchase for almost 2 weeks. [redacted] (the wife) made purchase of the vehicle. All information was provided and disclosed on purchased vehicle. The latest contact between buyer and seller is as of February 26th, 2014. Our General Manager [redacted] has contacted [redacted] and her husband and we are currently resolving this issue.

Review: Bought a used 2004 [redacted] for 7500 with a service plan to make the loan at 10000 for the financing. We bought the vehicle the last week in January 2013. Nature of Review: The vehicle was bought and within 10 days, the transmission had to be replaced. When the vehicle was taken to [redacted] because they service [redacted], we were told that this vehicle had been in the month before and there were transmission problems. The owner at that time took the vehicle to Rimrock ([redacted]) and traded it in. Rimrock in turn, changed the transmission fluid because it was noted by [redacted] that the fluid had been changed since the last time it had been to them, but did nothing about the transmission. I had to take out a loan to pay for the transmission because it was about 7000 and the vehicle was about 7000. At the time, my children, who I bought the vehicle for needed to have a vehicle. My son had tried calling several times to Rimrock to have them look at the vehicle but he was repeatedly transferred to other people and they told him that he would have to bring it in and they would have to inspect the car themselves. My son works in the oil field and his wife needed to have the vehicle and they could not continue to take the vehicle back and forth between dealers, so they chose that they would get the transmission replaced. They were also told by Underrriner that there is only one technician that they knew of that works on [redacted] transmissions and he worked for [redacted]. So, the service manager at [redacted] said that he would be surprised if they would be able to determine the problem at Rimrock. My kids chose to get the transmission so that my son's wife would have a working vehicle for her 2 children to get to work and take the kids to their activities because my son went back to the oil field. We have been making payments on the vehicle and the transmission. There have been other problems as well because my daughter-in-law went to get her oil changed with her coupon and was told once she got there that she would not be able to have her oil changed there because they no longer accepted the coupons. She would have to make an appointment to have her vehicle serviced with the actual service department. She made an appointment and took her vehicle into the service department when she was told after they put new oil in her vehicle that they would not be able to replace the filter because they did not have the correct tool to do this. She was told that the tool would need to be ordered and she could come back to get her oil changed. She waited about 3-4 weeks before she was able to get her car serviced. She went in May and got the oil completely done in June. Now, the engine was damaged by a part of the vehicle that flew off of it and we have to buy another vehicle. The problem is that I do not have enough income to qualify for another loan.Desired Settlement: I would like to have the loan paid off as well as the transmission paid that [redacted] installed because they should have gotten it done to begin with and they will get their vehicle back, so that my kids can get another vehicle and be set. The loan is 9500. The transmission was 6500. Grand total of 16000

Business

Response:

Customer purchased a 2004 [redacted] on January 24, 2013. The vehicle received a used car inspection at [redacted] of Billings on January 9, 2013. At that time, there was no indication that the transmission needed to be replaced. Customer stated that “it was noted by [redacted] that the fluid had been changed since the last time it had been to them.” Rimrock has no record of changing the transmission fluid in this vehicle. Customer also stated that her son was advised by Rimrock “that he would have to bring it in and they would have to inspect the car themselves.” Customer never brought the vehicle into Rimrock for inspection or repair. As Customer stated, they “chose that they would get the transmission replaced” at [redacted] without taking the vehicle back to Rimrock for inspection. Customer purchased a prepaid maintenance from Rimrock. When Customer brought the vehicle into our Service Department for an oil change, Rimrock did have to purchase a special tool to change-out the filter. The tool was purchased and the filter was changed.

Review: On 6/19/13 I called [redacted] Internet Sales Mgr [redacted] about purchasing a used 2011 [redacted]. He knew I lived in CO, and my need to know the true condition of the vehicle before I traveled from CO to MT to purchase it. In a e-mail he wrote, it looks brand new. I provided him a $2,000 deposit via my cc. I then bought a one way airline ticket from CO to MT for $260.I got to [redacted] on 6/22 to buy the car, but when I saw the car, the vehicle was filthy. The car had hair and gunk in the cup holders, soda or tobacco stains on the door, trash in the pockets of the seats, and a 10 stain on the drivers seat was not featured in any photos or disclosed to me. [redacted] said he did not notice it prior. He also said he had only worked at [redacted] for one week.I told [redacted] I could not purchase the car due to its shape. He offered me a free tank of gas. I said no. I then met Sales Mgr [redacted], and expressed my concerns. He saw the car and agreed it appeared it had not been detailed since it was traded in. [redacted] offered to give me $100 so I could have the car detailed in Colorado. I declined since there was no guarantee the car could have been detailed for $100. I rented a car to drive back to CO for a cost of $250.Before I left [redacted] told me he would check with the Gnrl Mgr to see if he could get reimbursement for my travel costs. [redacted] failed to call me about the reimbursement help. I e-mailed him on 6/24 and he replied on 6/25 and wrote I will speak to the General Manager and see if I can help you with some of your expenses. I never heard back. I emailed him again on 6/27 and asked if he had a response. [redacted] e-mailed back and wrote, Not yet. I never heard back, so I e-mailed him on 7/3 and asked for the General Mgrs info, and he has not respond to date. I then mailed a letter on 7/16 to [redacted] General Mgr [redacted], and he has failed to respond to date. I then e-mailed a copy of the letter to [redacted] on 8/14, and still have not gotten a response.Desired Settlement: Reimbursement costs for my travel from CO to MT seeing as the car did not look "brand new" as presented to me by the internet sales manager.

Business

Response:

Rimrock [redacted] Internet Sales Manager [redacted] no longer works for Rimrock [redacted]. Unfortunately, this issue did not make it to the desk of the General Manager. Rimrock apologizes for any inconvenience the Customer has experienced and will be immediately sending out a check in the amount of $510.00 to reimburse the Customer for his expenses incurred. Rimrock's number one goal is to keep the customer completely satisfied. We take all concerns seriously and strive to address each concern as it may arise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of today's date, I have not recieved the settlement of $510 as promised by [redacted] Rimrock, but appreciate thier intention to send it to settle this matter.

Regards,

Consumer

Response:

[redacted],

To date, I have not received the promised $510 reimbursement from Rimrock [redacted] in Billings, MT. Can you please contact them to see the status of the reimbursement.

Thanks so much for your help with my Revdex.com complaint.

Business

Response:

The check was mailed out today.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: We purchased a used Jetta from your dealership around 18 months ago, which I love and can't wait to get back!

Friday April 17th, as I was heading to a doctor appointment ( I am 8 months pregnant), my car flashed, Emissions workshop, turn car off immediately, which then it proceeded to die. I was almost to the intersection of 32nd and Central (as you may know not a slow intersection or good place to have your car die). I called your dealership in a panic, I talked with [redacted] who was kind enough to get a tow truck lined out and have it towed to your location. My friend luckily was in the area to get me a ride to my doc apt which I almost missed due to this fiasco. So after my apt I headed to VW and spoke with [redacted] again about what and how long ti would take them to get me a solution to my issue. Hoping for just a sensor or filter, I was stranded in Billings as I was to return to work, in [redacted] after my apt. But obviously without a running vehicle I couldn't that. After waiting til around 130 or so, which I think was a reasonable time frame, [redacted] informed me that I needed $4500.00 in repairs. I was blown away at the price, my husband who is a miner was underground and I couldn't contact him to see what we should do. So I ventured out to VW and told [redacted] I would need to talk to my husband and get back to them on Monday.

After receiving a copy of the estimate as I was looking over the parts needing repair, I noticed it said the EGR cooler and glow plugs and in the back of my mind I thought well geez when we purchased this vehicle those were suppose to be replaced as part of our deal. So I found our original documentation and my husband then came down to VW on Monday the 20th. He asked [redacted] about the repairs needed to be done and was ready to tow it home, but low and behold we presented our promise for work and a print out of work that had been completed before we took the car home for good. The tech came and looked and said that the EGR cooler looked original and from what he could see without pulling it apart it had never been replaced. So my husband left there on Monday the 20th and [redacted] and the tech were going to pull it apart and let us know and if it in fact was the original part. If it is then you promised to repair something and gave a print out saying it was and it was NOT done. As per the tech an EGR cooler they should last around 80K miles, well if it is original we are at 143K miles. WAY OVER! My issue is that once the service department found it, it could be the fault of the dealership we got put on the back burner. As of today 4/28/2015 we still have no answers and no car! I am about to have a baby as I mentioned and this needs to be done ASAP! I am so disappointed in the treatment I have received since providing information that you are at fault for this and I should be really contacting an attorney. Not only did we get a false work order of work complete, I missed work, suffered the emotional distress of no vehicle and a tow. OUT of My pocket! Oh lets not forget the trailer rental to haul our car home if we needed to. Now when I talked to Tia last week she gave me a sob story about some transmissions, I don't give a rats [redacted] about what you have, we have been put off and it is crap! Hopefully this can be resolved ASAP and we can move on! As far as us referring people to you or us buying another car from you, well that is still up for discussion! We will be in Billings on Friday for another appointment and would be happy to provide copies of the promise for work and false work order completed. Let me know! Thank you for your time! [redacted] and Tom [redacted], [redacted]Desired Settlement: We would like our car fixed properly (all repairs needed), reimbursed for my wages missed for the day of work, reimbursement for the tow and trailer rental and an apology!

Business

Response:

Review: I was looking to buy a newer better vehicle because my son has a chronic illness, and when we were looking at the vehicle we noticed the seats were broken, and when we let them know they said they didnt believe our son is ill, and told me my husband is a [redacted] and to take a flying leap.Desired Settlement: I want to speak with the Owner/CEO and I want him to explain to me why I was treated poorly. I really need a better vehicle and was giving them business, until they started mistreating us because we noticed the vehicle was not in good selling condition.

Business

Response:

The General Sales Manager of the GMC Cadillac store contacted the customer. The customer stated that the incident occurred at the Kia store not the GMC store and that her sister filed the complaint. The Manager of Rimrock Kia was contacted and a verbal warning was given to employee involved in this incident. Rimrock Auto Group's goal is customer service. We sincerely do not want any customer to be upset and strive for 100% customer satisfaction. Customer accepted the apology and our hope is that this will never happen again.

Review: I purchased a vehicle from the Rimrock Subaru dealership, after purchase the dealership is required to send an MV2 form to the state so the owner of the vehicle can acquire the correct licensing. Temporary plates issues at time of purchase give the dealer and buyer 30 days to process this paperwork. Rimrock Subaru has not sent the MV2 to the DMV, so we are unable to license our new vehicle. We have tried calling the dealership multiple times to get this resolved with no resolution. We have now purchased a vehicle that we cannot license with the state and is unusable without getting the correct information from Rimrock Subaru. This is now costing me additional money and putting me at a legal risk.Desired Settlement: Please correct this issue and send the MV2 to the DMV within 1 business day. Rimrock Subaru has had 30 days to complete this and does not need any additional time to complete what is required of them.

Business

Response:

The paperwork was sent to the courthouse as requested.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,