Thank you for taking my call today. Per our conversation about the refurbished model [redacted] order under sales order # 100036663 I would like to outline our coupons and exclusions. We periodically have coupon codes that offer free shipping or additional free accessories that might come...
with a current special. This customer followed a link on 01/19/17 from a facebook sponsored banner. The special in Jan was Free shipping, 10 year warranty, info chart and also 2 free sheets. This was for a brand new home unit and every coupon states “Exclusions apply”. The exclusions are the 10 year warranty will not be applied to refurbished models and also our commercial size dehydrators will not come with a 10 yr warranty nor free shipping.On this particular order we did extend free shipping with the link he followed but the 10 year warranty does not apply to a refurbished unit that are already deeply discounted. I did speak directly with the customer and told him I could not offer the 10 yr warranty due to purchasing a refurbished model but was willing to keep the free shipping, give the info chart and also the 2 paraflexx sheets for any confusion this had caused him. I also offered to upgrade this order to a new unit and give him the same free items and since this was a new unit he would also get the 10 yr warranty and I would also give him a 10% discount for the issue. He did ask if he could think about it. I agreed to that. I did not get a call back from the customer so I contacted him via email on 01/26/17 to follow-up. I still had not heard from the customer by 02/02/17 so I refunded the credit card.I have attached a copy of the order, Email to customer, refund slip & also our warranty section posted on our website. If you have any additional questions please let me know. Have a great day. Respectfully,[redacted] Office Manager/HR[redacted]Sacramento, Ca 95828[redacted]Fax [redacted]
Thank you for taking my call today. Per our conversation about the refurbished model [redacted] order under sales order # 100036663 I would like to outline our coupons and exclusions. We periodically have coupon codes that offer free shipping or additional free accessories that might come...
with a current special. This customer followed a link on 01/19/17 from a facebook sponsored banner. The special in Jan was Free shipping, 10 year warranty, info chart and also 2 free sheets. This was for a brand new home unit and every coupon states “Exclusions apply”. The exclusions are the 10 year warranty will not be applied to refurbished models and also our commercial size dehydrators will not come with a 10 yr warranty nor free shipping.On this particular order we did extend free shipping with the link he followed but the 10 year warranty does not apply to a refurbished unit that are already deeply discounted. I did speak directly with the customer and told him I could not offer the 10 yr warranty due to purchasing a refurbished model but was willing to keep the free shipping, give the info chart and also the 2 paraflexx sheets for any confusion this had caused him. I also offered to upgrade this order to a new unit and give him the same free items and since this was a new unit he would also get the 10 yr warranty and I would also give him a 10% discount for the issue. He did ask if he could think about it. I agreed to that. I did not get a call back from the customer so I contacted him via email on 01/26/17 to follow-up. I still had not heard from the customer by 02/02/17 so I refunded the credit card.I have attached a copy of the order, Email to customer, refund slip & also our warranty section posted on our website. If you have any additional questions please let me know. Have a great day. Respectfully,[redacted] Office Manager/HR[redacted]Sacramento, Ca 95828[redacted]Fax [redacted]