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Rimrock Subaru

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Rimrock Subaru Reviews (4)

Review: I found our 2002 Nissan Frontier for sale on my insurance website (USAA), got the loan for the truck, and flew to Montana to pick it up. Upon arrival, the truck's check engine light was on, which the dealer did not tell me when I spoke to him over the phone when first interested in buying this truck. After talking to the dealer, I agreed to split the cost (600$, 300$ each) to repair whatever was causing the problem for the check engine light to be on. In the state of California, we are unable to SMOG the vehicle with a check engine light on.After starting the drive from Montana to California, I noticed that every 300 miles or so, the oil light came on. Filling up the oil 3 times for the almost 1000 mile drive was just the begining of the problems that occured. After a month and a half of driving, one evening the truck would not go above 25 miles/hour. I took the car to the shop in town, and they replaced the o2 sensor, stating the dealer had simply reset it to cover up issues the truck had. This did not make the truck work, so it was replaced again, still not fixing the issue. We were recomended to take it to a shop in Reno, where it was soon discovered that all 4 catalytic converters were clogged, and our radiator was leaking. Both shops stated that the dealer had to be stupid to not know the truck had these issues, and that he covered an enormous wound with a band-aid.Since then, the engine's head gasket has blown, and we will need to replace the entire engine. All that is left is the transmission and alternator to die, and I'll practically have a brand new truck. I have owned this truck for less than a year. It is a 2002 with low miles.Desired Settlement: I would like to request reimbursment for these issues that were so clearly known to the dealer, yet untold to me, as the buyer. I have all receipts from these repairs, and still have yet to repair the engine.

Business

Response:

This issue arouse approximately one year ago in September, 2012. This gentleman purchased a Nissan Frontier with 138,000 miles. According to law, Customer signed a Statement of Purchase of Used Car. When he purchased the vehicle the check engine light was on. Rimrock Subaru took it into our Service Department and put the vehicle on the scan tool and did the following repairs:

Review: I purchased a vehicle from Rimrock Subaru on April 5th. The first error I found was an incorrect temporary title. I alerted Rimrock to this fact and never did receive a corrected temp. Rimrock set up financing for the car (a $2500 downpayment was made at time of sale). At this time, I am unaware of the bank's name. After a few weeks, I became concerned because I had yet to receive any paper work (i.e. a payment book...) and the courthouse had received no paperwork enabling me to pay sales tax and license the car. I called Rimrock again. They gave me a number for TD Auto Financing who I called only to find out I am not even in the system. They can find nothing for Marjorie Graham. I call Rimrock back and they assure me they will have this issued resolved. It is now May 10th and I have a payment due. I have yet to receive the necessary paperwok from TD Auto Financing and my first payment is due today. I again call Rimrock Subaru. I visit with the sales associate ([redacted]) letting him know I am very upset and would like to bring the car back. I was wanting my $2500 back also. [redacted] immediately went to Manager and financing department. He called me back and PROMISED that everything was taken care of. I called TD Auto Financial on Monday morning (May 12th) and still no information was found for my loan. I call Rimrock and they again tell me everything is being set up and they want me to send a payment to them and they will send it to TD. I reluctantly sent a check in the amount of $341.25 to Rimrock on May 12th. I really felt that all of the turmoil I have gone through that Rimrock should have offered to make that first months payment, but no such offer was made. The courthouse has yet to receive any paper work so that I might pay sales tax and license the car - which is due on May 15th. If a temporary is necessary, I believe Rimrock should be responsible.Desired Settlement: I really feel I should be compensated for my time and inconvenience. However, after dealing with Rimrock I don't believe they give a damn if I am pleased or not. I would like the public to know of this incident.

Business

Response:

Rimrock Subaru's priority is customer satisfaction. Rimrock Subaru is in contact with Customer and have reached an amicable resolution of the issues raised by Customer. Rimrock Subaru has agreed to make Customer's first payment as well as pay for any costs associated with obtaining a temporary plate extension.

Review: Today as I went in to get work [redacted]e on my car I was refereed to as a [redacted]. For not knowing that there was a tire shortage, as I decided to leave I was told no I couldnt because the tire had already been ordered.Desired Settlement: I would like an apology

Business

Response:

The Customer has been contacted and an apology was offered. Rimrock Auto has also spoken with the Employee as well as the entire Subaru Service Department to ensure that no customer is ever treated in this fashion in the future.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

?

To whom it may concern. My complaint ID is [redacted], I was a customer that day there. Where should I send my work order to?

Thank you,

###-###-####

Regards,

Business

Response:

We are confused as to the rejection by the Customer. The Customer stated that her desired settlement was "I would like an apology". Rimrock has called the customer both on her cell phone and left messages for her at [redacted]. We have even gone as far as to leave personal cell phone numbers for a return call. As stated in the previous reply, the Customer has been contacted numerous times and an apology was offered. Rimrock Auto has also spoken with the Employee as well as the entire Subaru Service Department to ensure that no customer is ever treated in this fashion in the future.

Rimrock would be open to meeting with the Customer to help resolve this matter. Please have the Customer contact [redacted], Director of Fixed Operations, at ###-###-#### if she would like further assistance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

To whom it may concern my claim number is #[redacted] I did not realize that I had rejected the apology I did however speak with [redacted] and she did apologize, I think there may have been some miscommunication.

Thank you,

[redacted]

###-###-####

Review: I bought a 2012 [redacted] at Rimrock Subaru. When the vehicle was listed it stated that it had leather interior. When I spoke with them they stated it did not. I made offer on vehicle with the deal that the seats would be turned into leather seats just as if it were factory bought. They rejected offer at that time. Three days later they called and said that [redacted] the owner was going to accept offer. I went over with a friend to purchase the car. As [redacted](my friend) and I sat there [redacted] brought over the leather samples and I was to pick one out. I was informed that there place would not be doing it someone else would. [redacted] was brought along to make sure things were done right he sated that the seats would be pulled out and the old seat material would come off and the leather would be installed correctly. [redacted] said yes. We even went as far to say not just seat covers he again stated it would be done right. I took the vehicle over on 11-11-13 was told it would take 4 hours when I got there it turned to seven hours. I also added 400 dollars to purchase agreement for heated seats to be installed. When I got the car back I could tell something wasnt right I reached under and sure enough slip covers. The seat heater worked for about 10 minutes then stopped. Then I noticed a dash light flashing it was my airbag. I emailed [redacted]. He called the next day stated I had to speak with [redacted]. I called [redacted] at about 330 on 11-12-13 he stated that there is leather covering the seat I stated that they were to be reapolstered not slip covers. he said the seats are covered in leather and I said they would take the car back if not done properly he said no he was done talking and hung up on me. I want it done correctly as in the way it was set up or they need to take the car back.Desired Settlement: I want the seats to be done correctly and the other things fixed it was part of the selling agreement. If they do not then they are voiding contract and need to take the vehicle back I believe

Business

Response:

Rimrock Subaru did agree to cover the existing seats in leather. Rimrock is not willing to replace the actual seats. The seats were covered with the leather that the Customer chose and was given a sample to see before they were installed. If the seats are not covered to the Customer’s satisfaction, Rimrock is willing to have the seats inspected by the installer and adjusted per their request. Both the installer and Rimrock want nothing more than the customer to be happy with the Leather and heated seats. When the heated seats were installed the airbag sensor must have been bumped causing the airbag light to go off. Rimrock has informed the Customer that they would be willing to fix the dash light for the airbag. Customer needs to call Rimrock Subaru Service Department and schedule a time to have said light fixed.

Rimrock Subaru strives to accommodate all of its customers and strives for all Customers to be completely satisfied. We have done exactly what the customer has requested through our vendor. If Customer is not satisfied with the [redacted] purchased from Rimrock Subaru, Rimrock is willing continue to support the customer through their requests with our vendor. Rimrock is willing to consider repurchase of the vehicle if customer is not satisfied after exhausting all efforts to make them satisfied. Rimrock’s end goal is and continues to be complete satisfaction for all customers.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

yes they had leather samples 2 to be exact I chose black and at the time my friend also confirmed with [redacted] that it would replace the existing seat material and be stitched on properly. I stated that I do not want seat covers I wanted the leather put on the seats. [redacted] said it would be done. If I wanted seat covers I would have done that myself. I will be taking the car over to get the heaters and air bag fixed, but that does not mean I accept the seats covers that were put on. I will fax a copy of the Due Bill with this. It says vehicle to have black leather installed on seats. It does not say vehicle to have black leather seat covers installed. [redacted] is being dishonest my friend [redacted] also a witness to this. I want it fixed or else they can repurchase at 18,900. that I bought it from them at. This is a very dishonest company. [redacted] and I work in the field of protect and serve and honesty and ethics are a huge deal to me. Rimrock shows none of that. Ripping people off is very sad business trade.

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Business

Response:

Rimrock is in direct contact with the Customer. It is anticipated that Customer will be meeting with Rimrock on Saturday, November 20. Rimrock anticipates an amicable resolution to the concerns of the Customer.

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Address: 324 S 24th St W, Billings, Montana, United States, 59102-5644

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