Rimtyme Custom Wheels

RimTyme has a referral program that offers a $credit on any item in the store when a customer is referred and purchases rims and tiresThe referral bonus has never been issued in cash, nor do we express that factWe have several documents in the store mentioning the referral bonus but none express the exact form of paymentUpon investigation, I found out the customer was issued a $credit off of his existing account balance therefore he received the referral bonus in way of a creditTherefore the credit was received The store manager provided me the receipt of that transaction, and showed me where the credit was givenAt that time I took the time to review the video footage to further investigate the other claimsI found that there was much discussion then the situation escalatedI watched several employees ask the customer to leave but he would notThe customer eventually left after employees requested police assistancei understand there are always two sides to every story and I regret all of this happened over a misunderstanding We value the business of all of our customers but I will not tolerate threats and personal attacks against my employeesWe cancelled the police report and any charges while understanding everyone has a bad day

RimTyme has a referral program that offers a $100 credit on any item in the store when a customer is referred and purchases rims and tires. The referral bonus has never been issued in cash, nor do we express that fact. We have several documents in the store mentioning the referral bonus but none...

express the exact form of payment. Upon investigation, I found out the customer was issued a $100 credit off of his existing account balance therefore he received the referral bonus in way of a credit. Therefore the credit was received. 
The store manager provided me the receipt of that transaction, and showed me where the credit was given.
At that time I took the time to review the video footage to further investigate the other claims. I found that there was much discussion then the situation escalated. I watched several employees ask the customer to leave but he would not. The customer eventually left after employees requested police assistance.
I understand there are always two sides to every story and I regret all of this happened over a misunderstanding. 
We value the business of all of our customers but I will not tolerate threats and personal attacks against my employees. We cancelled the police report and any charges while understanding everyone has a bad day.