August 12, Dear [redacted] , Upon receipt of your letter we contacted our customerHe has been in to see us and everything has been amicably resolvedHe has his spare key and his registration and titlework are all taken care ofThere was some confusion in locating the extra key but he happily has his key now.We apologized to him for any confusion and he seems to be happy with his vehicle and usWe hope thissettles this matterWe strive to meet our customers' needs and apologize that we initially fell short with this customer,Sincerely, Robert R
August 12, Dear [redacted] , Upon receipt of your letter we contacted our customerHe has been in to see us and everything has been amicably resolvedHe has his spare key and his registration and titlework are all taken care ofThere was some confusion in locating the extra key but he happily has his key now.We apologized to him for any confusion and he seems to be happy with his vehicle and usWe hope thissettles this matterWe strive to meet our customers' needs and apologize that we initially fell short with this customer,Sincerely, Robert R