Rinaldi Fitness LLC

We have worked out any misunderstandings regarding this issue over emailI believe he will agree with this assessment

The customer signed up for a year agreement which is for our gym membershipsHe was told this when he signed up and it is clearly stated on the contract which is attachedThe customer first emailed our billing company and asked to cancel his accountOur billing company then forwarded the email to us since we handle them directly and the billing company does not process these requestsMy email response is shown on email1.pdf where I informed him that he still has months remaining on his agreementI did not receive any correspondence following this email He is past due on his account so he is still receiving calls from the billing company informing him of thisHe then emailed them again (attachment included) where he threatens contacting the Revdex.com if we do not stopI responded with another email which is attachment email2.pdfThis email states that reiterates that he is not cancelled out but to contact us so we can work with him on thisThe next thing I know he contacted your organizationIn his email, he claims that he is on crutches, which if true he could get a medical exemption to end the contract (with a doctor's note) but he has not even attempted to speak to us Please close this claim as he is using your service to simply get out of his contract without any basis

The customer is speaking of conversations she was having with the billing company, not our facilityThe billing company, *** *** can not process cancellationsInstructions on cancelling her membership is written on the membership agreementThe customer was given many notices that she was
past due on her membership and she states herself she blocked the number to stop getting callsThe member also states that she never fully went through the process of canceling the membershipIt is the customer's responsibility to cancel her membershipHer membership is cancelled because of non-payment however she still owes the past due amount of $

To whom it may concern,Thank you for providing the information below in regards to our member with ID#:***I have spoken to her in regards to a few separate issues over the past couple monthsShe signed up on 3/14/for a "no duestill summer" promotion we were currently runningWith this promotion the customer receives their first months free followed by a month gym contractHer monthly payments of $started 6/14/and the final payment should be 5/14/Please see here signed agreement attached and highlighted to show these sectionsShe was fully explained this contract at the time of sign up and I can personally attest to that as I was present at the time She joined.The member in question had called in to inquire about her move to Canada and how she can close her accountWe explained our cancellation procedures and that she may close her account because of relocationTo protect us and to help verify the member has actually moved we require proof of address change to close the accountThis could be a lease, mortgage paperwork, newly issued driver's license, or a utility bill with the members name and the new addressShe told me she did not want to provide that.Currently this member owes months (March, April and May) on the end of her contract and she is currently delinquent on March's paymentShe will be sent to collection if this stays delinquent for days.I tried to help this member out on multiple occasions and I went as far as to refund late charges ($each) for declined payments on 9/22/& 2/26/As you can see in the attached contract, our membership is clearly outlined and she signed off on this before joining Retro Fitness in OaksWe explained how she could terminate the membership if she chooses to but she DID NOT provide us with proof of residence change.If there is any way I can be of assistance please do not hesitate to reach out.Scott G.General Manager

Spoke to the customerWe are going to take care of his problemHe was satisfied with the resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have worked out any misunderstandings regarding this issue over email. I believe he will agree with this assessment.

The customer signed up for a year agreement which is normal for our gym memberships. He was told this when he signed up and it is clearly stated on the contract which is attached. The customer first emailed our billing company and asked to cancel his account. Our billing company then forwarded the...

email to us since we handle them directly and the billing company does not process these requests. My email response is shown on email1.pdf where I informed him that he still has 9 months remaining on his agreement. I did not receive any correspondence following this email.  He is past due on his account so he is still receiving calls from the billing company informing him of this. He then emailed them again (attachment included) where he threatens contacting the Revdex.com if we do not stop. I responded with another email which is attachment email2.pdf. This email states that reiterates that he is not cancelled out but to contact us so we can work with him on this. The next thing I know he contacted your organization. In his email, he claims that he is on crutches, which if true he could get a medical exemption to end the contract (with a doctor's note) but he has not even attempted to speak to us.  Please close this claim as he is using your service to simply get out of his contract without any basis.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Retro Fitness regarding complaint ID...

[redacted].
Regards,
[redacted]