Rincon del Diablo Municipal Water District

This e-mail is a response to concerns expressed by one of our customers, and assigned ID [redacted] Mr [redacted] issued a dispute to the Rincon del Diablo Municipal Water District on May 12, This dispute was responded to on the same day as follows: “We received your bill dispute dated May 12, 2015, requesting that $in lockoff and restore fees be waived In your bill dispute you state that you attempted a payment online on May 9th After performing research on our online system, we did not see any records of login or attempted payment on this account on May 9th As a result, the request to waive fees is denied With this letter, the bill dispute is closed.” Mr [redacted] then e-mailed on May 19, This requestwas responded to on the same day as follows: “We received your email with your court case attached on May 19, 2015, requesting that we provide a payment plan option with the average usage of a 1, [redacted] square foot home Payment plan criteria are outlined in the District’s Administration Code §K:· No returned payments in the last months· No water service termination due to non-payment in the last months· No failure to honor previous payment planWithin the past month, this account had a returned payment; as a result, we are not able to extend a payment plan at this time Please note that the person holding the account is responsible for all payments associated with water usage Although you are currently in dispute with the property owner, you remain liable for all charges on account As a result, we must advice at this time the total of $is due on May 20, to avoid water service termination on May 21, and additional shut-off fees With this letter, the email request is closed.” We have been responsive to this customer, responding the same day to both disputes/requests, and following policies set forth by our elected Board of Directors Part of the request outlined in the Revdex.com concern is a new request that had not yet been received by the Rincon del Diablo Municipal Water District The customer is requesting us to provide median usage information for a home of similar size Detailed information on similar homes is not data that we maintain; however, we can provide that the median monthly usage for the customer’s property for Calendar Year is units, or 6,gallons We feel this response meets the intent of the request [redacted] ***, MBA, SDADirector of Administration and FinanceRincon del Diablo Municipal Water DistrictNIris Lane, Escondido, CA 92026Phone - [redacted] x***Fax - [redacted] t***@rinconwater.org

This e-mail is a response to concerns expressed by one of our customers, and assigned ID [redacted]. Mr. [redacted] issued a dispute to the Rincon del Diablo Municipal Water District on May 12, 2015.  This dispute was responded to on the same day as follows: “We received your...

bill dispute dated May 12, 2015, requesting that $88.00 in lockoff and restore fees be waived.  In your bill dispute you state that you attempted a payment online on May 9th.  After performing research on our online system, we did not see any records of login or attempted payment on this account on May 9th.  As a result, the request to waive fees is denied.  With this letter, the bill dispute is closed.” Mr. [redacted] then e-mailed on May 19, 2015.  This requestwas responded to on the same day as follows: “We received your email with your court case attached on May 19, 2015, requesting that we provide a payment plan option with the average usage of a 1,[redacted] square foot home.  Payment plan criteria are outlined in the District’s Administration Code §3712 K:·       No returned payments in the last 12 months·       No water service termination due to non-payment in the last 12 months·       No failure to honor previous payment plan. Within the past month, this account had a returned payment; as a result, we are not able to extend a payment plan at this time.  Please note that the person holding the account is responsible for all payments associated with water usage.  Although you are currently in dispute with the property owner, you remain liable for all charges on account.  As a result, we must advice at this time the total of $421.10 is due on May 20, 2015 to avoid water service termination on May 21, 2015 and additional shut-off fees.   With this letter, the email request is closed.” We have been responsive to this customer, responding the same day to both disputes/requests, and following policies set forth by our elected Board of Directors.  Part of the request outlined in the Revdex.com concern is a new request that had not yet been received by the Rincon del Diablo Municipal Water District.  The customer is requesting us to provide median usage information for a home of similar size.  Detailed information on similar homes is not data that we maintain; however, we can provide that the median monthly usage for the customer’s property for Calendar Year 2014 is 6 units, or 6,000 gallons.  We feel this response meets the intent of the request.  [redacted], MBA, SDADirector of Administration and FinanceRincon del Diablo Municipal Water District1920 N. Iris Lane, Escondido, CA 92026Phone - 760.[redacted]Fax - [redacted]@rinconwater.org

Review: I phoned Rincon to let them know about a leak in the irrigation system outside my rental home in San Marcos, CA. I explained the system has a break in the water pipe causing an unusual amount of water usage. In addition, I contacted the landlord/property management to repair the leak, that was November 2014. My last bill was $180.87 for the month of March. I called again to both pay the bill and to see what could be done regarding high bill. The landlord completed repairs on the system 5/16/2015.Desired Settlement: I would like Rincon to calculate the median water usage for a home of similar size. This way we can determine the correct amount of water used & the landlord can pay the difference. In addition, I would like Rincon to waive both the lockout fees & returned check fees.

Business

Response:

This e-mail is a response to concerns expressed by one of our customers, and assigned ID [redacted]. Mr. [redacted] issued a dispute to the Rincon del Diablo Municipal Water District on May 12, 2015. This dispute was responded to on the same day as follows: “We received your bill dispute dated May 12, 2015, requesting that $88.00 in lockoff and restore fees be waived. In your bill dispute you state that you attempted a payment online on May 9th. After performing research on our online system, we did not see any records of login or attempted payment on this account on May 9th. As a result, the request to waive fees is denied. With this letter, the bill dispute is closed.” Mr. [redacted] then e-mailed on May 19, 2015. This requestwas responded to on the same day as follows: “We received your email with your court case attached on May 19, 2015, requesting that we provide a payment plan option with the average usage of a 1,[redacted] square foot home. Payment plan criteria are outlined in the District’s Administration Code §3712 K:· No returned payments in the last 12 months· No water service termination due to non-payment in the last 12 months· No failure to honor previous payment plan. Within the past month, this account had a returned payment; as a result, we are not able to extend a payment plan at this time. Please note that the person holding the account is responsible for all payments associated with water usage. Although you are currently in dispute with the property owner, you remain liable for all charges on account. As a result, we must advice at this time the total of $421.10 is due on May 20, 2015 to avoid water service termination on May 21, 2015 and additional shut-off fees. With this letter, the email request is closed.” We have been responsive to this customer, responding the same day to both disputes/requests, and following policies set forth by our elected Board of Directors. Part of the request outlined in the Revdex.com concern is a new request that had not yet been received by the Rincon del Diablo Municipal Water District. The customer is requesting us to provide median usage information for a home of similar size. Detailed information on similar homes is not data that we maintain; however, we can provide that the median monthly usage for the customer’s property for Calendar Year 2014 is 6 units, or 6,000 gallons. We feel this response meets the intent of the request. [redacted], MBA, SDADirector of Administration and FinanceRincon del Diablo Municipal Water District1920 N. Iris Lane, Escondido, CA 92026Phone - 760.[redacted]Fax - [redacted]@rinconwater.org