RPM Rincon is negligent in their response to maintenance requestsTwenty one hours, no response to air conditioning requestNot the first problem This is the e-mail I sent to RPM Rincon I am filing a complaint against RPM RinconYesterday my wife called to request maintenance on our air conditioning unit that had frozen over and was no longer functioningShe was assured that we would receive a call back promptlyAfter waiting nearly two hours, with no call backI called the maintenance line to see what was happening with our requestBy this time, it was degrees in our houseThe person I talked to said she did not realize from the first call that the AC unit wasn't cooling even though my wife had said plainly that it wasn't workingThe person on the phone then assured me she would move the request to an emergency status and I would get a call back right awayIt is now the next morning and I haven't received a callLuckily for my family and I the unit defrosted af
RPM has only refunded $of the $refundable deposit owed for a property we rented from them from 2013-Charges are and exorbinant My husband and I received $from our $1,security deposit for the home we rented at [redacted] XXXXXWe rented this property from 3/to 3/We do not agree that this is the amount owed usWe will not cash this check We were charged $for cleaning- when the home was cleaned by a professionalWe have photos of how the property was leftIt is possible that they could have overlooked something but not $worth of cleaningCleaning is not a high paid job and workers likely get paid around $per hourThis would mean that RPM paid for hours of work at an already clean homeThis is ridiculous and not accurate We were charged $for carpet cleaningWe had the carpets cleaned professionally by Steamy Concepts and provided your company with the receipt that we paid
The Company has failed to give me a direct answer whenever I call themThe have also failed to respond to my emails
days prior to my lease ending, I mailed a notification to not renew my lease as of 07/31/I notified them I would be vacating on that dayOn 06/22/I received an email stating they received my notice in the mail and confirming move out instructionsI have since asked for a copy of my request along with the post mark on the envelope, which they have not responded toOn 07/31, I contacted them via telephone to advise that I was not out of the home yet and to discuss options for prorated fees to pay for the time I was remaining there beyond my leaseI left a voicemail and received no responseI emailed the company on 08/03/to confirm againThey called me and I spoke to them later in the day but *** told me *** the girl who checks the voicemail, was out of the office during the time periodShe then said she does not handle the situation and w
Rented a property from RPM RinconUpon leaving after lease we did not receive full security deposit back and were charged for items that were false
We signed a lease in mid-Dec of Upon moving from KY to AZ we first arrived at the property listed at N Mail Station Lane Sahuarita, AZ on Jan4th We gave them via email our move in report that consisted of pages of notes of damages and broken items upon inspectionWe lived there out of suitcases u til Feb5th when we closed on the home we boughtWe had numerous issues being bedroom lights not working....one of which was left in the floor and never repairedA broken washing machine we never got to use as it was not replaced until right before we moved outLeaking fridge, graffiti on window screens, leaking faucets, etc.....the place was a mess After our lease ended we received a list for the following they deducted out of our security deposit
Cleaning
Carpet cleaning
Repairs
RPM has only refunded $of the $refundable deposit owed for a property we rented from them from 2013-Charges are and exorbinant
My husband and I received $from our $1,security deposit for the home we rented at *** * *** *** *** *** XXXXXWe rented this property from 3/to 3/We do not agree that this is the amount owed usWe will not cash this check
We were charged $for cleaning- when the home was cleaned by a professionalWe have photos of how the property was leftIt is possible that they could have overlooked something but not $worth of cleaningCleaning is not a high paid job and workers likely get paid around $per hourThis would mean that RPM paid for hours of work at an already clean homeThis is ridiculous and not accurate
We were charged $for carpet cleaningWe had the carpets cleaned professionally by Steamy Concepts and provided your company with the receipt that we paid
Failure to complete work that repairs problems making the apartment uninhabitable
Three weeks ago one of the copper pipelines inside of a wall broke downWhen I noticed that one of my area rugs was completely wet I informed RPM Rincon immediatelyThey sent in some plummers but the problem did not get solved for another week- so my partner and I were living in an apartment filled with water for a week, and without any water to use
They offered to pay ONE night of hotel, something I found to be quite ridiculous since it wouldn't make sense to stay out for one night but still have to come back to a drowned apartment
RPM sent a restoration team about a week and a half after the leak problemThe restoration company took many of our things to our patio (since there's nowhere else to put it) and got to work by cutting off the bottom half of the wall
Fast forward weeks and no one has come back to repair the wall or to put our furniture and belongings backAll of or thing
RPM Rincon is negligent in their response to maintenance requestsTwenty one hours, no response to air conditioning requestNot the first problem
This is the e-mail I sent to RPM Rincon
I am filing a complaint against RPM RinconYesterday my wife called to request maintenance on our air conditioning unit that had frozen over and was no longer functioningShe was assured that we would receive a call back promptlyAfter waiting nearly two hours, with no call backI called the maintenance line to see what was happening with our requestBy this time, it was degrees in our houseThe person I talked to said she did not realize from the first call that the AC unit wasn't cooling even though my wife had said plainly that it wasn't workingThe person on the phone then assured me she would move the request to an emergency status and I would get a call back right awayIt is now the next morning and I haven't received a callLuckily for my family and I the unit defrosted af
The A/C doesn't work in the house I rented It's costing me a lot of money No reply/redress from RPM Rincon
I rented a house from RPM Rincon in January, There were minor problems immediately I asked them for a code to the lock box for a week before I drove out here and they ignored me I drove hours, arriving at pm, calling and asking for the code the entire way and I got no reply That was my first hint that something was wrong In June, the A/C stopped working It wouldn't get below degrees I called RPM Rincon and they sent someone out The person they sent said there was nothing wrong with the A/C and it was probably too small for the house The problem is I have a month old child who can't regulate her body temperature as well as an adult and was sweating all day and night I bought a portable A/C unit for her room It was small and only cooled sq ft We only ran it when she was sleeping My wife and I used fans and light clothing to deal w
RPM Rincon is negligent in their response to maintenance requestsTwenty one hours, no response to air conditioning requestNot the first problem This is the e-mail I sent to RPM Rincon I am filing a complaint against RPM RinconYesterday my wife called to request maintenance on our air conditioning unit that had frozen over and was no longer functioningShe was assured that we would receive a call back promptlyAfter waiting nearly two hours, with no call backI called the maintenance line to see what was happening with our requestBy this time, it was degrees in our houseThe person I talked to said she did not realize from the first call that the AC unit wasn't cooling even though my wife had said plainly that it wasn't workingThe person on the phone then assured me she would move the request to an emergency status and I would get a call back right awayIt is now the next morning and I haven't received a callLuckily for my family and I the unit defrosted af
RPM has only refunded $of the $refundable deposit owed for a property we rented from them from 2013-Charges are and exorbinant My husband and I received $from our $1,security deposit for the home we rented at [redacted] XXXXXWe rented this property from 3/to 3/We do not agree that this is the amount owed usWe will not cash this check We were charged $for cleaning- when the home was cleaned by a professionalWe have photos of how the property was leftIt is possible that they could have overlooked something but not $worth of cleaningCleaning is not a high paid job and workers likely get paid around $per hourThis would mean that RPM paid for hours of work at an already clean homeThis is ridiculous and not accurate We were charged $for carpet cleaningWe had the carpets cleaned professionally by Steamy Concepts and provided your company with the receipt that we paid
The Company has failed to give me a direct answer whenever I call themThe have also failed to respond to my emails
days prior to my lease ending, I mailed a notification to not renew my lease as of 07/31/I notified them I would be vacating on that dayOn 06/22/I received an email stating they received my notice in the mail and confirming move out instructionsI have since asked for a copy of my request along with the post mark on the envelope, which they have not responded toOn 07/31, I contacted them via telephone to advise that I was not out of the home yet and to discuss options for prorated fees to pay for the time I was remaining there beyond my leaseI left a voicemail and received no responseI emailed the company on 08/03/to confirm againThey called me and I spoke to them later in the day but *** told me *** the girl who checks the voicemail, was out of the office during the time periodShe then said she does not handle the situation and w
Rented a property from RPM RinconUpon leaving after lease we did not receive full security deposit back and were charged for items that were false
We signed a lease in mid-Dec of Upon moving from KY to AZ we first arrived at the property listed at N Mail Station Lane Sahuarita, AZ on Jan4th We gave them via email our move in report that consisted of pages of notes of damages and broken items upon inspectionWe lived there out of suitcases u til Feb5th when we closed on the home we boughtWe had numerous issues being bedroom lights not working....one of which was left in the floor and never repairedA broken washing machine we never got to use as it was not replaced until right before we moved outLeaking fridge, graffiti on window screens, leaking faucets, etc.....the place was a mess After our lease ended we received a list for the following they deducted out of our security deposit
Cleaning
Carpet cleaning
Repairs
RPM has only refunded $of the $refundable deposit owed for a property we rented from them from 2013-Charges are and exorbinant
My husband and I received $from our $1,security deposit for the home we rented at *** * *** *** *** *** XXXXXWe rented this property from 3/to 3/We do not agree that this is the amount owed usWe will not cash this check
We were charged $for cleaning- when the home was cleaned by a professionalWe have photos of how the property was leftIt is possible that they could have overlooked something but not $worth of cleaningCleaning is not a high paid job and workers likely get paid around $per hourThis would mean that RPM paid for hours of work at an already clean homeThis is ridiculous and not accurate
We were charged $for carpet cleaningWe had the carpets cleaned professionally by Steamy Concepts and provided your company with the receipt that we paid
Failure to complete work that repairs problems making the apartment uninhabitable
Three weeks ago one of the copper pipelines inside of a wall broke downWhen I noticed that one of my area rugs was completely wet I informed RPM Rincon immediatelyThey sent in some plummers but the problem did not get solved for another week- so my partner and I were living in an apartment filled with water for a week, and without any water to use
They offered to pay ONE night of hotel, something I found to be quite ridiculous since it wouldn't make sense to stay out for one night but still have to come back to a drowned apartment
RPM sent a restoration team about a week and a half after the leak problemThe restoration company took many of our things to our patio (since there's nowhere else to put it) and got to work by cutting off the bottom half of the wall
Fast forward weeks and no one has come back to repair the wall or to put our furniture and belongings backAll of or thing
RPM Rincon is negligent in their response to maintenance requestsTwenty one hours, no response to air conditioning requestNot the first problem
This is the e-mail I sent to RPM Rincon
I am filing a complaint against RPM RinconYesterday my wife called to request maintenance on our air conditioning unit that had frozen over and was no longer functioningShe was assured that we would receive a call back promptlyAfter waiting nearly two hours, with no call backI called the maintenance line to see what was happening with our requestBy this time, it was degrees in our houseThe person I talked to said she did not realize from the first call that the AC unit wasn't cooling even though my wife had said plainly that it wasn't workingThe person on the phone then assured me she would move the request to an emergency status and I would get a call back right awayIt is now the next morning and I haven't received a callLuckily for my family and I the unit defrosted af
The A/C doesn't work in the house I rented It's costing me a lot of money No reply/redress from RPM Rincon
I rented a house from RPM Rincon in January, There were minor problems immediately I asked them for a code to the lock box for a week before I drove out here and they ignored me I drove hours, arriving at pm, calling and asking for the code the entire way and I got no reply That was my first hint that something was wrong In June, the A/C stopped working It wouldn't get below degrees I called RPM Rincon and they sent someone out The person they sent said there was nothing wrong with the A/C and it was probably too small for the house The problem is I have a month old child who can't regulate her body temperature as well as an adult and was sweating all day and night I bought a portable A/C unit for her room It was small and only cooled sq ft We only ran it when she was sleeping My wife and I used fans and light clothing to deal w