This company has had my belongs for almost days (picked up 8/11, today is 9/6) with no estimated delivery date I am beyond frustrated with Unique Van LinesI contracted with Assurance Van Lines who sub- contacted to Unique Van LinesI am moving items from my mom's house in Cleveland, OH to Houston, TX Contract states "delivery may take 1-business days; XXXX-XXXX miles, 2-days"business days if this Friday, 9/ I had to call Assurance (8/8) to find out the pickup date after which [redacted] (listed as President on this site) called to say pickup would be 8/NOT 8/(my first choice)THEY DID NOT PICK UP UNTIL 8/Reason: because "the truck broke and was waiting for a part" her wordsBy what I've read in other complaints this is their standard answer when they can't make either delivery dateI had to have my DIL meet the driver on 8/because I was at the airport boarding a plane to HoustonLuckily, she had taken the day off to handle school things for my young
Loss and or theft of property to be delivered to my home after move from Illinois to Arizona Initially a estimated price was set for the move based on weightA bedroom apartment and a 10xstorage unitA truck was to show up with a receipt from a truck scale with the weight of the empty truckThat didn't happenScheduled move was for Jan 28thTold Unique the apartment had to be empty on the 28th due to move out walk thru on the 29thMovers showed up at 3:30pm on Jan 28th and didn't start moving til 6pmAfter arriving I was told they needed to get gas, and make some repairs to the truck before loadingAfter returning at 5:45pm, and looking at my property, the lead mover said he was going to have to charge me for bulk itemsThese items had been listed on the initial estimate listThis issue discussed with Unique dispatch at this and I thought was correctedAt 9:00pm the movers decided to stop packing and loading my property because they said it was late and they were tired
Charged $1,over estimate, dining room table, tool box, boxes lost, couch & computer damaged, many glass items shattered,very rude employees This mover held my belongs hostage until I got the additional $1,186.in cash or PO money order (harder to trace that way)Many boxes CLEARLY marked glass were damaged and all contents shatteredSince being notified of the missing items (see above) Unique has done nothing to locate themThis should be an easy process as it involves tracking the route the moving van took, and should have been done in a week at leastThis has to be the worse moving company ever
Willful Destruction of Personal Property and theft of Personal Property Unique Van lines was contracted to Transport from [redacted] to [redacted] Interstate Movers brokered and contracted Unique Can Lines to carry out transport of household goods from North [redacted] to [redacted] $was paid directly to [redacted] for brokerage with an additional $paid to Unique Vanlines upon pickup in April 14, All household goods were packed to acceptable standards upon departure from the residence and witnessed by my spouse and mother-lawThe households goods were then Transported to [redacted] without prior notification to the property owners and stored for for a period of days, again without notification or authorizationThis in itself makes no sense as the move to be conducted was from [redacted] to [redacted] with [redacted] being clearly out of the way Property owners (myself) were then notified that the transport vehicle would depart on April 19th with one planned stop in [redacted] The driver stated he wo
Unique Van Lines hired for a move delivered late, increased the balance due and half items damaged and or not delivered at all Hired Unique Van Lines for a household move from Indiana to Florida and were provided a binding quoteThey required a deposit of 1/which was paid upon signing the contractMovers arrived on September to pick up household items and required payment of an additional 1/with the understanding that the remaining 1/balance would be paid upon delivery in FloridaDays later we received an invoice from Unique Van Lines for additional up charges This included $for packing materials including a box for our TV and various other up charges that were never brought up by North Star, nor did The remaining balance due was now double!!!! Three weeks passed [redacted] we even heard from the movers, who informed us they would arrive in Florida over the weekendWeekend came and went - no delivery A week later received a text that the driver that they would arri
Hired transport my apartment from Ohio to California and originally scheduled with [redacted] ***I paid using a credit card and it's been over days Hired transport my apartment from Ohio to California and originally scheduled with [redacted] ***I paid using a credit card and it's been over days I hired to organization to transfer my apartment from Ohio to CaliforniaIt has been over daysThey picked up my things on June 26th and today is July 27thI've spent nearly thousand dollars on my debit card after originally scheduling with [redacted] (sales rep)The organization has yet to move my items from their warehouse and bring them to my locationI have no date on when it will arrive or an acceptable amount of compensation for the late deliveryThe job number is [redacted]
Unique was contracted to move my household goods from Ohio to Oklahoma within business daysThis has not been done and I cannot get a delivery This was done through American Roadways, I was told the typical delivery time is 3-days, even though contract states business days The move was subcontracted out to Unique Van lines, with the same business day delivery timeProperty was picked up July 3, 2018; late We were charged an additional $long carry fee, as the driver stated the apartment was more than feet to truck I have pictures proving it is about feet, they discounted half of the fee I have been calling every day for weeks, as there is a medical necessity to get the property, and keep being told "we are working on it" Today is the 21st day, no delivery, no date as they cannot locate a driver They knew it was going from Ohio to Oklahoma a month ago, and no driver Most days I cannot get through when I call, I get voicemail I have asked for th
Breach of contractWanted to charge me extra money for moving my items knowing I lived on 2nd floorDidn't deliver my items I was not notified there would be an extra charge for carrying my items down the stairsI notified Charter Van Lines/Unique Van Lines that I lived on the 2nd floorAfter Ruby, the mover, notified me of this charge he said he would cut me a deal if I could give his partner $I lost the $I pulled out and Ruby said they never received itOn top of their late arrival, he did not deliver my items to the destinationThis was after I spoke to Charter Van Lines/Unique Van Lines and was assured by the woman I spoke to that my items would not be kept overnightThey are in breach of contractThe document I signed dictated pickup and delivery would be 1/26/18-1/27/This was after I had to call them incessantly to figure out my move day and move time, which I was not informed of even hours in advance
Till this day of July 27, company not deliverying our household move that was picked up on June 24, (Job#CXXXXXXX) I contracted (JOB#CXXXXXXX) Charter Van Lines Inc (US DOT: XXXXXXX) for our household move from Cleveland, Ohio to Austin, Texas on June 18, over the phone [redacted] S < [redacted] @ [redacted] > provided the initial estimate and [redacted] < [redacted] @ [redacted] > did the verificationThe $initial deposit was charged over the phone on June 18, to confirm the move jobAs per the discussion the pick up will be on either June or 24th and will be delivered in to business daysUnique Van Lines Inc(US DOT# XXXXXXX) was the assigned carrierThe driver [redacted] (phone:XXX-XXX-XXXX) and helper Eric (phone:XXX-XXX-XXXX) from Unique Van Lines Inc picked up the stuff on Sunday June 24, and took money order of $and were tipped $cashSince the pick-up, no contact from either Charter Van Lines nor from Unique Van LinesI texted *
ITEMS HAS YET TO BE DELIVERED WITHIN THE TIME FRAME PROMISED IN THE CONTRACT SIGNED AND DATEDITEMS WERE PICKED UP ON 5/28/ BY FAR THE WORST COMPANY TO EVER DO BUSINESS WITHmY GRANDMOTHER ITEMS WERE PICKED UP ON MAY 28, AND WHEN THE DRIVERS ARRIVED THEY ADVISED MY GRANDMOTHER WHO ONLY HAS BOXES AND TWO COUCHES TO BRING THAT SHE WOULD HAVE TO PAY EXTRA TO BRING HER COUCHESSHE HAS SIZE COUCHES A LOVE SEAT AND SOFA (NOTHING BIG)WE WERE ADVISED AS LONG AS THE WEIGHT LIMIT IS UNDER 2,THERE WOULD NOT BE ANY ADDITONAL FEESWE WERE ALSO TOLD BY LONG DISTANCE DRIVERS THAT THE TAT FOR HER ITEMS TO ARRIVE IS WEEKSIT IS NOW 6/27/AND HER ITEMS HAVE YET TO ARRIVEDHER ITEMS IS STILL SITTING IN THE WAREHOUSEPATRICA THE MANGER IS RUDE AND STATES THAT THE ITEMS WILL TAKE XBUSINESS DAYS FROM JUNE WHEN AN EMAIL WAS SUPPOSEDLY SENT PER THE CONTRACT THAT WAS SIGNED BY MY GRANDMOTHER ON MAY WHEN THE DRIVERS ARRIVED THERE IS A DETESTATION ADDRESS LISTED A
Saturday the 23rd found out we are missing items and damaged items and can't get ahold of the company On the day of the delivery on June 23rd our stuff came in all damaged and boxes and we are missing items as a radial arm saw and a DVD case also are solid wood coffee table has been broken and everybody's passing [redacted] blame and no one will tell us and fix the items or whatnot also they damaged a $4,bed and overcharged for items just can't get ahold of the company to resolve the issues and we paid for a $10,insurance policy on our stuff and they won't pay out
I paid for a white glove move from coast to coast What I received was a disgraceful excuse for moving company I paid over $for a coast to coast move from [redacted] to [redacted] I was assured my stuff would be handled with care and I paid for premium packing service ($1741) Someone named Asi was on site at my move and was the manager and the person who provided me the paperwork I had originally contracted with Charter Van Lines so had no idea that they were subcontracting my move to Unique Van Lines Had I known the reputation of this company, I never would have proceeded First, I was lied to about my stuff getting sent directly to [redacted] without going to storage Second, the packers were in a rush to complete the job and the items at the end of the day were literally thrown into the truck with no packing materials I was told my delivery would be the week of April 9, mid week The movers didn't arrive until p.mon 4/18, which would have been fine had I not bee
This company maliciously broke our furniture and will not compensate us for the $27,in damage to our furniture and belongings Unique Van Lines was contracted through We Pack to move our belongings from KY to FLThey tried to charge my wife an additional $at pick up after she had gone over every room and contents measuring each piece of furniture in every room over four months before our move with Sean Ellis at We PackThey tried to steal a huge vase of coins by placing it in an eve over our bedroom closet when my wife said for them not to touch that she would be taking the money in her autoThey took our contents to a storage unit in [redacted] It sat there days and then was delivered to usThe truck in which it came on was entirely too smallThey crammed our contents in an Enterprise box truck and broke $27,worth of furniture and contentsThey threw things off the truck and purposely and maliciously damaged our goodsNadia at We Pack who sub- contracted o
I sued stepmotherWas awarded heirlooms-delivery at her expenseShe chose mover w/D+ Revdex.com rating & didnt insure itemsarrived SERIOUSLY damaged Earlier this year, I was awarded an antique wooden hutch and a crystal chandelier as a result of a lawsuit I'd filed against my stepmother after my father's death These are precious family heirlooms The mediation agreement stipulated that my stepmother would ship the two items to me at her expense She contracted Unique Van Lines, a company with a D+ Revdex.com rating She did not insure the items shipped On Friday 3/16/18, both items were delivered to me by Unique Van Lines Delivery was supposed to be on Tuesday the 13th - and the truck did in fact arrive on Tuesday I watched as the delivery men walked around the 18-wheeler opening and closing doors for about half an hour Eventually one of them walked up to my door and told me they couldn't get my two items off the truck I thought it strange that professional movers didn't r
My household furniture was picked up on Tuesday, May 2ndIt is days later and I still have not received itI am constantly mislead about delivery I hired Coastal Moving Group to source a reputable moving company to move my household goods from Miami, to South DakotaI was advised a 4-business day delivery, and told the maximum allowed by DOT standards was business daysIt is now far in excess of that timeline, and I have not received deliveryFor weeks now, I have been advised my belongings were in Kansas City, waiting for a driverLast week I was advised on three separate occasions that it would be loading over the weekend on a dedicated truck and sent to me this weekLoading and delivery still have not been confirmed, and I was advised today that when it did load, it would not be a dedicated truckWe are approaching two months now since Unique Van Lines picked up my furnitureTheir service, and this timeline is completely unacceptable and unprofessionalI expect d
Attempted to contact the business multiple times to arrange delivery they are completely unorganized and are unable to answer basic questions Reservation #: XXXXXXX Pick up date: June 2nd Delivery Window: June 3rd - 6th (up to days) Cleveland, OH - DC Brokered through Charter Van Line We need to secure a permit for street parking for the movers, but are unable to do so because they have such poor communication issues Our order was picked up outside of the piwindow, causing us money in delaying leaving our apartment Our delivery was verbally arranged to be between 1-days which is fine but they refuse to communicate a specific date, thereby we are unable to secure parking for them Calling, emailing, attempting to contact the company has are resulted in confusion, inaction, and disarrayWe simply want to be able to ORGANIZE parking so that the move can be complete
Movers didn't pickup everything on manifest, rest of belongings are in warehouse being held without ETA Unique Van Lines was subcontracted against our knowledge They arrived late, and did not,load everything I had listed on the manifest for move Leaving behind big items,such as the dining room table, has grill, has fire pit, etc They then proceeded to claim no fault forbtge items left behind, say they applied a discount for those objects In truth I was,just not,charged for,the lack,of weight since the items,were left I've contacted them about the issue, with no positive ground madeWe still have yet to,receive any,of,our belongings, and was told they are in a warehouse somewhere in Indiana, with no ETA
Complete scammers and impossible to get a hold of Movers who do not speak English came to my house looked around and wrote on a paper that my move would cost $which I was quoted $I had to get in the phone with coastal moving who is horrible as well and argue for hours to negotiate my cost down to $They we're extremely unprofessional and moved on some boxes and told me they would come back the next day eventhough I told them I had to be out because the renters would be coming in the next dayThey showed up late the next day, complained about taking apart furniture which is the only reason I used them in the first placeThen they were taking breaks all the time to smoke cigarettes in my front yardThen they told me I couldn't pay with a credit card eventhough that's what we discussed early onNow I am currently trying to find out where my stuff is, I can't get a hold of anyone because they don't answer
My fiancé and I contacted Plymouth Relocation services to handle our moveWe spoke with "Julian" and he promised to send a semi-truck and told us we can pack the boxes heavy cause a big guy would be moving usWe told him we had two floors including a basementWe told him details of our furntitureNo body came out to look at our stuff That should have given us the first clue not to book with themUnique movers showed up in a U-Haul 26ftWe also told " [redacted] " we had a Harkey Davidson Ultra Classic, described the sizeWhen the movers showed up we were charged extra for stairsThe movers stated they were not told about the basementThey said they were told it was a "small" motorcycle and that we had a small grille We had to leave our grille $because it could not fit in the truckWe had to leave a lot of items behindUnique movers piled stuff on The Harley Davidson, key had to be kept with the bike in order to put in gear to moveThe movers left the key on and it burn
Damaged, Missing and Broken Items On 9/5/UVL was to deliver all items to our new home in TexasI was informed by customer service that they were not going to be delivering our items until a later date and they did not know when because the driver was no longer available On 9/8/We were informed we would have our items some time SaturdayWhen the drivers arrived they showed up in a small Uhaul truck with a trailer on the back with our King size Mattress strapped to the outside of the truck exposed to ALL the whether and elements The two individuals who brought our belongings informed us that everything was thrown in the warehouse and leftThey had traveled from CA to OH to get our stuff and then drove to TX to deliver Our boxes and crates were wet and damagedWe are missing furniture, (headboard, metal rocking chairs for outside patio, and frames)We have broken dishes, our clothes are damaged, chairs, tables and beds are broken When we called to speak
This company has had my belongs for almost days (picked up 8/11, today is 9/6) with no estimated delivery date I am beyond frustrated with Unique Van LinesI contracted with Assurance Van Lines who sub- contacted to Unique Van LinesI am moving items from my mom's house in Cleveland, OH to Houston, TX Contract states "delivery may take 1-business days; XXXX-XXXX miles, 2-days"business days if this Friday, 9/ I had to call Assurance (8/8) to find out the pickup date after which [redacted] (listed as President on this site) called to say pickup would be 8/NOT 8/(my first choice)THEY DID NOT PICK UP UNTIL 8/Reason: because "the truck broke and was waiting for a part" her wordsBy what I've read in other complaints this is their standard answer when they can't make either delivery dateI had to have my DIL meet the driver on 8/because I was at the airport boarding a plane to HoustonLuckily, she had taken the day off to handle school things for my young
Loss and or theft of property to be delivered to my home after move from Illinois to Arizona Initially a estimated price was set for the move based on weightA bedroom apartment and a 10xstorage unitA truck was to show up with a receipt from a truck scale with the weight of the empty truckThat didn't happenScheduled move was for Jan 28thTold Unique the apartment had to be empty on the 28th due to move out walk thru on the 29thMovers showed up at 3:30pm on Jan 28th and didn't start moving til 6pmAfter arriving I was told they needed to get gas, and make some repairs to the truck before loadingAfter returning at 5:45pm, and looking at my property, the lead mover said he was going to have to charge me for bulk itemsThese items had been listed on the initial estimate listThis issue discussed with Unique dispatch at this and I thought was correctedAt 9:00pm the movers decided to stop packing and loading my property because they said it was late and they were tired
Charged $1,over estimate, dining room table, tool box, boxes lost, couch & computer damaged, many glass items shattered,very rude employees This mover held my belongs hostage until I got the additional $1,186.in cash or PO money order (harder to trace that way)Many boxes CLEARLY marked glass were damaged and all contents shatteredSince being notified of the missing items (see above) Unique has done nothing to locate themThis should be an easy process as it involves tracking the route the moving van took, and should have been done in a week at leastThis has to be the worse moving company ever
Willful Destruction of Personal Property and theft of Personal Property Unique Van lines was contracted to Transport from [redacted] to [redacted] Interstate Movers brokered and contracted Unique Can Lines to carry out transport of household goods from North [redacted] to [redacted] $was paid directly to [redacted] for brokerage with an additional $paid to Unique Vanlines upon pickup in April 14, All household goods were packed to acceptable standards upon departure from the residence and witnessed by my spouse and mother-lawThe households goods were then Transported to [redacted] without prior notification to the property owners and stored for for a period of days, again without notification or authorizationThis in itself makes no sense as the move to be conducted was from [redacted] to [redacted] with [redacted] being clearly out of the way Property owners (myself) were then notified that the transport vehicle would depart on April 19th with one planned stop in [redacted] The driver stated he wo
Unique Van Lines hired for a move delivered late, increased the balance due and half items damaged and or not delivered at all Hired Unique Van Lines for a household move from Indiana to Florida and were provided a binding quoteThey required a deposit of 1/which was paid upon signing the contractMovers arrived on September to pick up household items and required payment of an additional 1/with the understanding that the remaining 1/balance would be paid upon delivery in FloridaDays later we received an invoice from Unique Van Lines for additional up charges This included $for packing materials including a box for our TV and various other up charges that were never brought up by North Star, nor did The remaining balance due was now double!!!! Three weeks passed [redacted] we even heard from the movers, who informed us they would arrive in Florida over the weekendWeekend came and went - no delivery A week later received a text that the driver that they would arri
Hired transport my apartment from Ohio to California and originally scheduled with [redacted] ***I paid using a credit card and it's been over days Hired transport my apartment from Ohio to California and originally scheduled with [redacted] ***I paid using a credit card and it's been over days I hired to organization to transfer my apartment from Ohio to CaliforniaIt has been over daysThey picked up my things on June 26th and today is July 27thI've spent nearly thousand dollars on my debit card after originally scheduling with [redacted] (sales rep)The organization has yet to move my items from their warehouse and bring them to my locationI have no date on when it will arrive or an acceptable amount of compensation for the late deliveryThe job number is [redacted]
Unique was contracted to move my household goods from Ohio to Oklahoma within business daysThis has not been done and I cannot get a delivery This was done through American Roadways, I was told the typical delivery time is 3-days, even though contract states business days The move was subcontracted out to Unique Van lines, with the same business day delivery timeProperty was picked up July 3, 2018; late We were charged an additional $long carry fee, as the driver stated the apartment was more than feet to truck I have pictures proving it is about feet, they discounted half of the fee I have been calling every day for weeks, as there is a medical necessity to get the property, and keep being told "we are working on it" Today is the 21st day, no delivery, no date as they cannot locate a driver They knew it was going from Ohio to Oklahoma a month ago, and no driver Most days I cannot get through when I call, I get voicemail I have asked for th
Breach of contractWanted to charge me extra money for moving my items knowing I lived on 2nd floorDidn't deliver my items I was not notified there would be an extra charge for carrying my items down the stairsI notified Charter Van Lines/Unique Van Lines that I lived on the 2nd floorAfter Ruby, the mover, notified me of this charge he said he would cut me a deal if I could give his partner $I lost the $I pulled out and Ruby said they never received itOn top of their late arrival, he did not deliver my items to the destinationThis was after I spoke to Charter Van Lines/Unique Van Lines and was assured by the woman I spoke to that my items would not be kept overnightThey are in breach of contractThe document I signed dictated pickup and delivery would be 1/26/18-1/27/This was after I had to call them incessantly to figure out my move day and move time, which I was not informed of even hours in advance
Till this day of July 27, company not deliverying our household move that was picked up on June 24, (Job#CXXXXXXX) I contracted (JOB#CXXXXXXX) Charter Van Lines Inc (US DOT: XXXXXXX) for our household move from Cleveland, Ohio to Austin, Texas on June 18, over the phone [redacted] S < [redacted] @ [redacted] > provided the initial estimate and [redacted] < [redacted] @ [redacted] > did the verificationThe $initial deposit was charged over the phone on June 18, to confirm the move jobAs per the discussion the pick up will be on either June or 24th and will be delivered in to business daysUnique Van Lines Inc(US DOT# XXXXXXX) was the assigned carrierThe driver [redacted] (phone:XXX-XXX-XXXX) and helper Eric (phone:XXX-XXX-XXXX) from Unique Van Lines Inc picked up the stuff on Sunday June 24, and took money order of $and were tipped $cashSince the pick-up, no contact from either Charter Van Lines nor from Unique Van LinesI texted *
ITEMS HAS YET TO BE DELIVERED WITHIN THE TIME FRAME PROMISED IN THE CONTRACT SIGNED AND DATEDITEMS WERE PICKED UP ON 5/28/ BY FAR THE WORST COMPANY TO EVER DO BUSINESS WITHmY GRANDMOTHER ITEMS WERE PICKED UP ON MAY 28, AND WHEN THE DRIVERS ARRIVED THEY ADVISED MY GRANDMOTHER WHO ONLY HAS BOXES AND TWO COUCHES TO BRING THAT SHE WOULD HAVE TO PAY EXTRA TO BRING HER COUCHESSHE HAS SIZE COUCHES A LOVE SEAT AND SOFA (NOTHING BIG)WE WERE ADVISED AS LONG AS THE WEIGHT LIMIT IS UNDER 2,THERE WOULD NOT BE ANY ADDITONAL FEESWE WERE ALSO TOLD BY LONG DISTANCE DRIVERS THAT THE TAT FOR HER ITEMS TO ARRIVE IS WEEKSIT IS NOW 6/27/AND HER ITEMS HAVE YET TO ARRIVEDHER ITEMS IS STILL SITTING IN THE WAREHOUSEPATRICA THE MANGER IS RUDE AND STATES THAT THE ITEMS WILL TAKE XBUSINESS DAYS FROM JUNE WHEN AN EMAIL WAS SUPPOSEDLY SENT PER THE CONTRACT THAT WAS SIGNED BY MY GRANDMOTHER ON MAY WHEN THE DRIVERS ARRIVED THERE IS A DETESTATION ADDRESS LISTED A
Saturday the 23rd found out we are missing items and damaged items and can't get ahold of the company On the day of the delivery on June 23rd our stuff came in all damaged and boxes and we are missing items as a radial arm saw and a DVD case also are solid wood coffee table has been broken and everybody's passing [redacted] blame and no one will tell us and fix the items or whatnot also they damaged a $4,bed and overcharged for items just can't get ahold of the company to resolve the issues and we paid for a $10,insurance policy on our stuff and they won't pay out
I paid for a white glove move from coast to coast What I received was a disgraceful excuse for moving company I paid over $for a coast to coast move from [redacted] to [redacted] I was assured my stuff would be handled with care and I paid for premium packing service ($1741) Someone named Asi was on site at my move and was the manager and the person who provided me the paperwork I had originally contracted with Charter Van Lines so had no idea that they were subcontracting my move to Unique Van Lines Had I known the reputation of this company, I never would have proceeded First, I was lied to about my stuff getting sent directly to [redacted] without going to storage Second, the packers were in a rush to complete the job and the items at the end of the day were literally thrown into the truck with no packing materials I was told my delivery would be the week of April 9, mid week The movers didn't arrive until p.mon 4/18, which would have been fine had I not bee
This company maliciously broke our furniture and will not compensate us for the $27,in damage to our furniture and belongings Unique Van Lines was contracted through We Pack to move our belongings from KY to FLThey tried to charge my wife an additional $at pick up after she had gone over every room and contents measuring each piece of furniture in every room over four months before our move with Sean Ellis at We PackThey tried to steal a huge vase of coins by placing it in an eve over our bedroom closet when my wife said for them not to touch that she would be taking the money in her autoThey took our contents to a storage unit in [redacted] It sat there days and then was delivered to usThe truck in which it came on was entirely too smallThey crammed our contents in an Enterprise box truck and broke $27,worth of furniture and contentsThey threw things off the truck and purposely and maliciously damaged our goodsNadia at We Pack who sub- contracted o
I sued stepmotherWas awarded heirlooms-delivery at her expenseShe chose mover w/D+ Revdex.com rating & didnt insure itemsarrived SERIOUSLY damaged Earlier this year, I was awarded an antique wooden hutch and a crystal chandelier as a result of a lawsuit I'd filed against my stepmother after my father's death These are precious family heirlooms The mediation agreement stipulated that my stepmother would ship the two items to me at her expense She contracted Unique Van Lines, a company with a D+ Revdex.com rating She did not insure the items shipped On Friday 3/16/18, both items were delivered to me by Unique Van Lines Delivery was supposed to be on Tuesday the 13th - and the truck did in fact arrive on Tuesday I watched as the delivery men walked around the 18-wheeler opening and closing doors for about half an hour Eventually one of them walked up to my door and told me they couldn't get my two items off the truck I thought it strange that professional movers didn't r
My household furniture was picked up on Tuesday, May 2ndIt is days later and I still have not received itI am constantly mislead about delivery I hired Coastal Moving Group to source a reputable moving company to move my household goods from Miami, to South DakotaI was advised a 4-business day delivery, and told the maximum allowed by DOT standards was business daysIt is now far in excess of that timeline, and I have not received deliveryFor weeks now, I have been advised my belongings were in Kansas City, waiting for a driverLast week I was advised on three separate occasions that it would be loading over the weekend on a dedicated truck and sent to me this weekLoading and delivery still have not been confirmed, and I was advised today that when it did load, it would not be a dedicated truckWe are approaching two months now since Unique Van Lines picked up my furnitureTheir service, and this timeline is completely unacceptable and unprofessionalI expect d
Attempted to contact the business multiple times to arrange delivery they are completely unorganized and are unable to answer basic questions Reservation #: XXXXXXX Pick up date: June 2nd Delivery Window: June 3rd - 6th (up to days) Cleveland, OH - DC Brokered through Charter Van Line We need to secure a permit for street parking for the movers, but are unable to do so because they have such poor communication issues Our order was picked up outside of the piwindow, causing us money in delaying leaving our apartment Our delivery was verbally arranged to be between 1-days which is fine but they refuse to communicate a specific date, thereby we are unable to secure parking for them Calling, emailing, attempting to contact the company has are resulted in confusion, inaction, and disarrayWe simply want to be able to ORGANIZE parking so that the move can be complete
Movers didn't pickup everything on manifest, rest of belongings are in warehouse being held without ETA Unique Van Lines was subcontracted against our knowledge They arrived late, and did not,load everything I had listed on the manifest for move Leaving behind big items,such as the dining room table, has grill, has fire pit, etc They then proceeded to claim no fault forbtge items left behind, say they applied a discount for those objects In truth I was,just not,charged for,the lack,of weight since the items,were left I've contacted them about the issue, with no positive ground madeWe still have yet to,receive any,of,our belongings, and was told they are in a warehouse somewhere in Indiana, with no ETA
Complete scammers and impossible to get a hold of Movers who do not speak English came to my house looked around and wrote on a paper that my move would cost $which I was quoted $I had to get in the phone with coastal moving who is horrible as well and argue for hours to negotiate my cost down to $They we're extremely unprofessional and moved on some boxes and told me they would come back the next day eventhough I told them I had to be out because the renters would be coming in the next dayThey showed up late the next day, complained about taking apart furniture which is the only reason I used them in the first placeThen they were taking breaks all the time to smoke cigarettes in my front yardThen they told me I couldn't pay with a credit card eventhough that's what we discussed early onNow I am currently trying to find out where my stuff is, I can't get a hold of anyone because they don't answer
My fiancé and I contacted Plymouth Relocation services to handle our moveWe spoke with "Julian" and he promised to send a semi-truck and told us we can pack the boxes heavy cause a big guy would be moving usWe told him we had two floors including a basementWe told him details of our furntitureNo body came out to look at our stuff That should have given us the first clue not to book with themUnique movers showed up in a U-Haul 26ftWe also told " [redacted] " we had a Harkey Davidson Ultra Classic, described the sizeWhen the movers showed up we were charged extra for stairsThe movers stated they were not told about the basementThey said they were told it was a "small" motorcycle and that we had a small grille We had to leave our grille $because it could not fit in the truckWe had to leave a lot of items behindUnique movers piled stuff on The Harley Davidson, key had to be kept with the bike in order to put in gear to moveThe movers left the key on and it burn
Damaged, Missing and Broken Items On 9/5/UVL was to deliver all items to our new home in TexasI was informed by customer service that they were not going to be delivering our items until a later date and they did not know when because the driver was no longer available On 9/8/We were informed we would have our items some time SaturdayWhen the drivers arrived they showed up in a small Uhaul truck with a trailer on the back with our King size Mattress strapped to the outside of the truck exposed to ALL the whether and elements The two individuals who brought our belongings informed us that everything was thrown in the warehouse and leftThey had traveled from CA to OH to get our stuff and then drove to TX to deliver Our boxes and crates were wet and damagedWe are missing furniture, (headboard, metal rocking chairs for outside patio, and frames)We have broken dishes, our clothes are damaged, chairs, tables and beds are broken When we called to speak