BEYOND HORRIBLE CUSTOMER SERVICE! I knew this going in but thought, "How bad can it really be? Besides, paying so little for phone service would more than make up for it." WRONG! I've had the service for five days and my phone still isn't activatedThere's no phone number to call for assistance and no "chat" help available most of the timeAnd when there is, be ready to sit for a VERY long time waiting for a representativeIt was almost an hour for me and I finally gave upI opened a "ticket" like they suggested and it took hours for someone to contact meThey told me I needed to get a new sim card and then I would be able to activate and use their serviceI got the new sim card, put it in my phone, entered the new number and then I received a new message saying my phone couldn't be activated because I still had service with another carrierI deactivated my account with my previous providerI've not been able to call or text anyone for five days because I have NO service...not even with Ring Plus! So, I wish I could say their actual phone service was amazing but I'll never know because I'm going back with my old carrierI'm going to pay a lot more, but at least I'll get help when I need it and way less frustration too
BEYOND HORRIBLE CUSTOMER SERVICE! I knew this going in but thought, "How bad can it really be? Besides, paying so little for phone service would more than make up for it." WRONG! I've had the service for five days and my phone still isn't activatedThere's no phone number to call for assistance and no "chat" help available most of the timeAnd when there is, be ready to sit for a VERY long time waiting for a representativeIt was almost an hour for me and I finally gave upI opened a "ticket" like they suggested and it took hours for someone to contact meThey told me I needed to get a new sim card and then I would be able to activate and use their serviceI got the new sim card, put it in my phone, entered the new number and then I received a new message saying my phone couldn't be activated because I still had service with another carrierI deactivated my account with my previous providerI've not been able to call or text anyone for five days because I have NO service...not even with Ring Plus! So, I wish I could say their actual phone service was amazing but I'll never know because I'm going back with my old carrierI'm going to pay a lot more, but at least I'll get help when I need it and way less frustration too