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Rio Brands Reviews (3)

Customer Service Issues - No Detail Provided
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Problem:
This is a continuation of my original Revdex.com Complaint #*** that has progressed to non-existent Customer Service, Refund/Exchange Issues, Product Issues, Repair Issues, Guarantee and Warrantee Issues.Yes I received a reply from the president of Rio Brands as well as an email from his executive assistantBoth promised wanting to rectify the situation as quickly as possible; promised a full refund, and as stated in the response to the Revdex.com "upped the ante" by also offering a replacement of the beach cart at no cost to meOnly problem, I have received absolutely nothing from them! I replied to the email and called as I stated I would in my response but still have heard and received nothing! As I have not heard back from them and I don't believe I should have to chase after them to live up to their promises, I'm re-opening my complaint because it seems that is the only thing they will respond to
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Desired Settlement / Outcome
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Desired Outcome:
I wanted a refund but now I want to hold them to the promise made to me and to the Revdex.comI want the full refund and a replacement cartAlso, please note that I adjusted the Disputed Amount of this complaint to include the sales tax paid for this cart

To whom it may concern,
We received a letter indicating that a customer filed a complaint with Revdex.com because of her dissatisfaction with our customer service department following some damage that caused her beach cart to be un-usableAttached is the letter that we sent via email
and *** (#***) to the customer, *** *** *** in the hopes of rectifying the situationShe has asked for a refund for a resolution and we have upped the ante by offering her that refund in addition to a brand new beach cart at no cost to her.Customer service is very important to RIO Brands and so we would like to rectify this as quickly as possibleIf you have any questions, please contact me at 610-629-or email me at ***
Thank youJason F
Executive Assistant

I am writing in response to a further consumer complaint regarding case #***.I just received an email stating that the case is closed and that RIO Brands was unresponsive and unwilling to live up to what we told the consumer we would do to satisfy her.If you look at the attached emails you will see that we tried contacting the consumer, *** *** on more than one occasion She indicated that she would call us to discuss the letter. Then after claiming that she did not hear back from us, there was a second email with an additional offer to not only repay the cost of the cart, but give extra money in addition to a free cart.I agree that she should not have to “chase” us to get her refund, but I think it is reasonable for her to respond to an email simply asking if she is satisfied with the proposal and where to send the check and merchandise.I would request that this case be re-opened and give us an opportunity to correct this as it appears that *** did not get the emails that are attached It is odd as her email in the claim is not the same as the email that I hit reply to Perhaps this an email address she does not read that often Either way, please consider re-opening this as customer satisfaction is our primary concern at Rio Brands.We have sent *** a check and a new cart as per her request She has not contacted Revdex.com to take down her original complaint Attached is a scan of the check and here is the tracking number for the cart; *** tracking number is *** *** stated that “I will let the Revdex.com know that you contacted me, what your restitution offer is and explain I am awaiting receipt of same.” This communication has not happened yet I feel as though *** is not able to take down her complaint at this point I was hoping something could be done through Revdex.com.
This is a fluke An isolated incident and is not indicative of RIO’s feelings towards customer satisfaction I appeal to your sense of common sense This is our only complaint Even with Helen, although there were several instances of miscommunication and mistakes were made, we still gave her a product and a check for $ It is extremely important to us that this matter be resolved.Is there anyway to take down this complaint as it was resolved Perhaps you can reach out to *** and confirm that she did indeed receive the product and check Perhaps not in the timeliest of manner, but mistakes do happen, and ultimately we did in fact resolve the issueLet me know if anything can be done. Thank you,Jason F* Executive AssistantRio Brands*** *** *** *** *** West Conshohocken, PA ***###-###-####www.riobrands.comCapture The Spirit

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Address: 10981 Decatur Road, Philadelphia, Pennsylvania, United States, 19154

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