Rio Brazos Fine Custom Cuisine

Complaint: [redacted] I am rejecting this response because: / [redacted] Style Definitions */ My wife’s statement We make phone calls to all clients and guest in the first couple of days after the event and we've had several saying they have never went away hungry beforeIn fact it's the exact opposite, they are saying they can't eat another bite [redacted] mentioned it was my fault because I didn't specify certain things I do know I mentioned it was a client event and I just assumed you would know men and women I also didn't realize I needed to say light or heavy for the finger foods I've never had to specify that before, so I guess it was my fault What my wife is stating is as follows We have NEVER had anyone go away hungry from an event that we hostedHowever, with your staff FAILING to bring out food after my going into the kitchen Saturday asking if there is any more foodThey informed me that there was no more food I did NOT get to eat the food that was prepared by you Your statement Dear Mr [redacted] , We fed guests (Friday (plus the extra you did not confirm), Saturday, Saturday night, with the breakfast baskets) at events at a location minutes from town If you prepared food for that many people, why did we run out Their should have been food left over Saturday for lunch and that evening as wellEspecially when we were actually short guests due to the weather as previously statedWe paid for providing for and then being short about 30% no shortage of sood should have ever happenedAsk yourself why any food at all should have ever ran out at allYour staff simply did not want to bring the food out as previously stated Your statement Dear Mr [redacted] , I sent one whole sandwich per person (they were cut into halves or thirds so guests could choose two or three) Your staff did NOT provide sandwich per person as statedI went to your staff and informed them that there was not per person and wanted to know where the rest of the food wasThat was when your staff did leave to get more foodBy the time they returned a hour later the people and my staff had left and started to enjoy the event Your statement The staff that worked the lunch visited with you and your wife at the eventThey informed me you were happy with the lunch and satisfied by our handling of getting extra food to you on Friday I did stated that I was appreciative to your staff with regards to the providing of the additional foodHowever they should have never had to leave in the first place to get more food if there would have been enough to start with Your statement I also had a staff person walk around and visit with the guests and ask if they needed anything I did NOT see your staff walked around and ask any guests if they need anythingYour staff can say what they wantI only saw them in the kitchen eating the food we paid for which should not have happenedThe whole time Saturday they put food out only after my asking them toUntil I was informed there was no more food and I did not get to eat your food I was only able to eat the food we provided Your statement She received many compliments about the foodYou also provided a check for the remainder of the payment at that time Yes, I paid the bill when given it on Saturday during lunch, this was prior knowing we were running out of food and prior to the dinner service I always pay my bills Your statement Why did you not let us know how upset you were at this time? My staff came back after the event and let me know “everything went great at lunch and the client’s were happy.” I am not sure where that came from I let your staff know I was not happy about running out of food Your statement All of the food on Friday night was packed up for you and left in the lodge Yes, there was food left over Friday night, after your staff returned with food and the guests had started to leave to do other things an hour after food service startedIt was too late by that time Your statement All of the food on Saturday afternoon was given to the band per your wife’s request This was food that we provided that was given to the band, not the food you provided Your statement There was not any food left on Saturday evening You are correct there was no food left over as you did not provide enough even when we were short guests as previously stated The major issue here is the lack of planning on your side with either the amount of food you prepared even when we were about 30% short guests due to weather or the option your staff was simply lazySaturday I witnessed your staff sitting in the kitchen eating the food we paid for, while we were shortIf your staff took food back this means they never put it out when we ran out Not really sure why we were charged $for staff service as they never fed anyone as previously stated they only sat food out then left Yes, I was polite to your staff as I was not going to be rude to them as I felt the issues should had needed to be handled between you and I not your staff I did call you the following business day to express my dissatisfaction and the issues I hadYou NEVER ONCE offered to correct the issues at all and simply made excuses for ever partYou are not taking accountability for anything instead you are making excuses Your staff dropped the ball, failed to provide the food I paid $4,for that you say was providedWe were short guests and still ran out of foodThis should have never happened I still feel a refund of part of what we paid for is in order as I feel the amount of food provided was not what we paid forWhen we were short guests and paying for 30% more people while still running out of foodWhat do you think would have happened if we actually had all the guests show up Saturday that we paid for? There would have been a lot of people hungry Saturday for lunch and that evening Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: My wife’s statement We make phone calls to all clients and guest in the first couple of days after the event and we've had several saying they have never went away hungry before. In fact it's the exact opposite, they are saying they can't eat another bite [redacted] mentioned it was my fault because I didn't specify certain things I do know I mentioned it was a client event and I just assumed you would know men and women I also didn't realize I needed to say light or heavy for the finger foods I've never had to specify that before, so I guess it was my fault What my wife is stating is as follows We have NEVER had anyone go away hungry from an event that we hostedHowever, with your staff FAILING to bring out food after my going into the kitchen Saturday asking if there is any more foodThey informed me that there was no more food I did NOT get to eat the food that was prepared by you Your statement Dear Mr [redacted] , We fed guests (Friday (plus the extra you did not confirm), Saturday, Saturday night, with the breakfast baskets) at events at a location minutes from town. If you prepared food for that many people, why did we run out Their should have been food left over Saturday for lunch and that evening as wellEspecially when we were actually short guests due to the weather as previously statedWe paid for providing for and then being short about 30% no shortage of sood should have ever happenedAsk yourself why any food at all should have ever ran out at allYour staff simply did not want to bring the food out as previously stated Your statement Dear Mr [redacted] , I sent one whole sandwich per person (they were cut into halves or thirds so guests could choose two or three) Your staff did NOT provide sandwich per person as statedI went to your staff and informed them that there was not per person and wanted to know where the rest of the food wasThat was when your staff did leave to get more foodBy the time they returned a hour later the people and my staff had left and started to enjoy the event Your statement The staff that worked the lunch visited with you and your wife at the eventThey informed me you were happy with the lunch and satisfied by our handling of getting extra food to you on Friday I did stated that I was appreciative to your staff with regards to the providing of the additional foodHowever they should have never had to leave in the first place to get more food if there would have been enough to start with Your statement I also had a staff person walk around and visit with the guests and ask if they needed anything I did NOT see your staff walked around and ask any guests if they need anythingYour staff can say what they wantI only saw them in the kitchen eating the food we paid for which should not have happenedThe whole time Saturday they put food out only after my asking them toUntil I was informed there was no more food and I did not get to eat your food I was only able to eat the food we provided Your statement She received many compliments about the foodYou also provided a check for the remainder of the payment at that time Yes, I paid the bill when given it on Saturday during lunch, this was prior knowing we were running out of food and prior to the dinner service I always pay my bills Your statement Why did you not let us know how upset you were at this time? My staff came back after the event and let me know “everything went great at lunch and the client’s were happy.” I am not sure where that came from I let your staff know I was not happy about running out of food Your statement All of the food on Friday night was packed up for you and left in the lodge Yes, there was food left over Friday night, after your staff returned with food and the guests had started to leave to do other things an hour after food service startedIt was too late by that time Your statement All of the food on Saturday afternoon was given to the band per your wife’s request This was food that we provided that was given to the band, not the food you provided Your statement There was not any food left on Saturday evening You are correct there was no food left over as you did not provide enough even when we were short guests as previously stated The major issue here is the lack of planning on your side with either the amount of food you prepared even when we were about 30% short guests due to weather or the option your staff was simply lazySaturday I witnessed your staff sitting in the kitchen eating the food we paid for, while we were shortIf your staff took food back this means they never put it out when we ran out Not really sure why we were charged $for staff service as they never fed anyone as previously stated they only sat food out then left Yes, I was polite to your staff as I was not going to be rude to them as I felt the issues should had needed to be handled between you and I not your staff I did call you the following business day to express my dissatisfaction and the issues I hadYou NEVER ONCE offered to correct the issues at all and simply made excuses for ever partYou are not taking accountability for anything instead you are making excuses Your staff dropped the ball, failed to provide the food I paid $4,for that you say was providedWe were short guests and still ran out of foodThis should have never happened I still feel a refund of part of what we paid for is in order as I feel the amount of food provided was not what we paid forWhen we were short guests and paying for 30% more people while still running out of foodWhat do you think would have happened if we actually had all the guests show up Saturday that we paid for? There would have been a lot of people hungry Saturday for lunch and that evening Regards, [redacted]

Please see attached responseThank you [redacted]

Complaint: ***
I am rejecting this response because:First of all, we did not underestimate the number of people to feed on Friday nightYour staff simply did not bring enough food. Saturday for lunch, When my wife and myself went to get something to eat, most of the food was goneThat was when I went into the kitchen to ask the staff where the rest of the food wasYour staff informed me that this was all you sentWe did not run out of food from the taco bar as this was provided by myself and my staff. If there was food left over and your staff took lots of food back as you stated, this means that your staff did not do their job and bring out the food even after I asked them where is the rest of the foodI did later find out from one of my staff that they saw food in the kitchen left over and being packed up, this was after they had taken down the food from the buffetSo I do believe that you did provide the food, it was simply your staff never brought the food out, then sat in the kitchen eating the food we paid for as I did see this personallySo we were shorted the food we paid for and now is making since to meYou prepared the food, and your staff simply did not bring it out to us after we paid for itHowever again paying for people and not having near that many, there should have been lots of food left over.Either way you said that your staff packed up lots of food, But my wife and myself did not even get to eat accept for what we prepared on our taco bar on Saturday for lunch. Saturday evening you stated that you prepared bite size pieces, and I guess in the future we need to count on everyone only getting 1/bites of food. When you are charging $per meal for service, I believe your staff should serve the foodYour staff did not serve ANYTHING they simply put the food out, went in the kitchen, talked between theirselves and let us go hungryI guess you charge the $per meal for a total of $for delivery. I still believe that you should refund 50% of what was paid as we certainly were shortedIf there was enough food provided, and we would have been able to eat the food we paid for, I would not be filing these complaintsI agree I should have been satisfied, and my biggest complaint is simply running out of foodThen at the same time you stated your staff took lots of food back.....I feel there should again be a refund of part of my money that I worked hard to earn for the lack of food provided
Regards,
*** ***

Complaint: ***
I am rejecting this response because:First of all, we did not underestimate the number of people to feed on Friday nightYour staff simply did not bring enough food. Saturday for lunch, When my wife and myself went to get something to eat, most of the food was goneThat was when I went into the kitchen to ask the staff where the rest of the food wasYour staff informed me that this was all you sentWe did not run out of food from the taco bar as this was provided by myself and my staff. If there was food left over and your staff took lots of food back as you stated, this means that your staff did not do their job and bring out the food even after I asked them where is the rest of the foodI did later find out from one of my staff that they saw food in the kitchen left over and being packed up, this was after they had taken down the food from the buffetSo I do believe that you did provide the food, it was simply your staff never brought the food out, then sat in the kitchen eating the food we paid for as I did see this personallySo we were shorted the food we paid for and now is making since to meYou prepared the food, and your staff simply did not bring it out to us after we paid for itHowever again paying for people and not having near that many, there should have been lots of food left over.Either way you said that your staff packed up lots of food, But my wife and myself did not even get to eat accept for what we prepared on our taco bar on Saturday for lunch. Saturday evening you stated that you prepared bite size pieces, and I guess in the future we need to count on everyone only getting 1/bites of food. When you are charging $per meal for service, I believe your staff should serve the foodYour staff did not serve ANYTHING they simply put the food out, went in the kitchen, talked between theirselves and let us go hungryI guess you charge the $per meal for a total of $for delivery. I still believe that you should refund 50% of what was paid as we certainly were shortedIf there was enough food provided, and we would have been able to eat the food we paid for, I would not be filing these complaintsI agree I should have been satisfied, and my biggest complaint is simply running out of foodThen at the same time you stated your staff took lots of food back.....I feel there should again be a refund of part of my money that I worked hard to earn for the lack of food provided
Regards,
*** ***

I hired Rio Brazos Cuisine from Waco to cater my client appreciation day at the Moon River RanchWe had informed them there were going to be about people the first day and people to serve the second day
They were to provide meals for Friday night dinner, Saturday lunch, and Saturday evening dinnerHere is how it went
Due to weather storms our attendance was reduced significantly,
Friday evening we only had in one area and in the otherTotal number were only people instead of the they were informed to feedThey provided meals for instead of meals for Then they provided meals to serve the When I spoke to the staff they immediately called the owner and 1/hours later they showed up with more foodBy then it was too late, most people had left the dining area and went away hungry
Saturday for lunch they were to feed peopledue to weather we had a total of people at the eventWe provided our own Taco bar and had we not done t

Dear Mr***,We should have exceeded your expectations on Friday night when guests were confirmed for dinner, and we hustled to get your additional guests fedThe drive from our location in Waco to Moon River Ranch is approximately minutesWe responded as quickly as we could to get
the additional food to youI did not bill you for the additional food and time this requiredWe packed up the extra food and left it for you to enjoySince you were upset by the quantity of food on Friday night, I sent an extra staff person and extra food to your lunch on SaturdayI wanted you to be more than satisfiedWe packed up lots of leftovers for youYou were not short on foodWe were asked to give the leftovers to the band by your spouseWe received many compliments on the food and the guests were very happyThere was plenty of everythingThe "dinner" Saturday night was ordered as a cocktail reception, not a dinnerWe provided quality, handmade food for your guests to snack on before dinnerAgain, I sent an extra staff person and extra foodThere must have been a break down in the communication between your expectations and your spouseIf I had known this was to be a meal, I would have suggested heartier items or a dinner buffet.We also provided and delivered four pastry baskets.We have learned from your comments to ask more questions of our client's, so we have a better understanding of each eventOur number one priority is to provide the best service and food for each eventWe are disappointed we did not make this happen for youThank you for your time and comments.Sincerely,*** ***

Please see attached responseThank you*** ***

Complaint: ***
I am rejecting this response because:
My wife’s statement
We make phone calls to all clients and guest in the first
couple of days after the event and we've had several saying they have never
went away hungry before.? In fact it's the exact opposite, they are saying
they can't eat another bite
***
mentioned it was my fault because I didn't specify certain things? I do
know I mentioned it was a client event and I just assumed you would know men and women? I also didn't realize I
needed to say light or heavy for the finger foods? I've never had to
specify that before, so I guess it was my fault
?
What
my wife is stating is as follows
We
have NEVER had anyone go away hungry from an event that we hostedHowever,
with your staff FAILING to bring out food after my going into the kitchen Saturday
asking if there is any more foodThey informed me that there was no more food
I did NOT get to eat the food that was prepared by you
?
Your statement
Dear Mr***, We fed guests (Friday
(plus the extra you did not confirm), Saturday, Saturday night,
with the breakfast baskets) at events at a location minutes from town.?
?
If you prepared food for that many people, why did we run out
Their should have been food left over Saturday for lunch and that evening as
wellEspecially when we were actually short guests due to the weather as
previously statedWe paid for providing for and then being short about 30%
no shortage of sood should have ever happenedAsk yourself why any food at all
should have ever ran out at allYour staff simply did not want to bring the
food out as previously stated
?
Your statement
Dear Mr***, I sent
one whole sandwich per person (they were cut into halves or thirds so guests
could choose two or three)
?
Your staff did NOT provide sandwich per person as statedI went
to your staff and informed them that there was not per person and wanted to
know where the rest of the food wasThat was when your staff did leave to get
more foodBy the time they returned a hour later the people and my staff had
left and started to enjoy the event
?
Your statement
The staff that worked
the lunch visited with you and your wife at the eventThey informed me you
were happy with the lunch and satisfied by our handling of getting extra food
to you on Friday
I did stated that I was appreciative to your staff with regards to
the providing of the additional foodHowever they should have never had to
leave in the first place to get more food if there would have been enough to
start with
?
Your statement
I also had a staff
person walk around and visit with the guests and ask if they needed anything
I did NOT see your staff walked around and ask any guests if they
need anythingYour staff can say what they wantI only saw them in the
kitchen eating the food we paid for which should not have happenedThe whole
time Saturday they put food out only after my asking them toUntil I was
informed there was no more food and I did not get to eat your food I was only able
to eat the food we provided
?
Your statement
She received many
compliments about the foodYou also provided a check for the remainder of the
payment at that time
Yes, I paid the bill when given it on Saturday during lunch, this
was prior knowing we were running out of food and prior to the dinner service
I always pay my bills
?
Your statement
Why did you not let us
know how upset you were at this time? My staff came back after the event and
let me know “everything went great at lunch and the client’s were happy.”
I am not sure where that came from I let your staff know I was not
happy about running out of food
?
Your statement
All of the food on
Friday night was packed up for you and left in the lodge
Yes, there was food left over Friday night, after your staff
returned with food and the guests had started to leave to do other things an
hour after food service startedIt was too late by that time
?
Your statement
All of the food on
Saturday afternoon was given to the band per your wife’s request
This was food that we provided that was given to the band, not the
food you provided
?
Your statement
? There was not any food left on Saturday
evening
You are correct there was no food left over as you did not provide
enough even when we were short guests as previously stated
?
The major
issue here is the lack of planning on your side with either the amount of food
you prepared even when we were about 30% short guests due to weather or the option
your staff was simply lazySaturday I witnessed your staff sitting in the
kitchen eating the food we paid for, while we were shortIf your staff took
food back this means they never put it out when we ran out
Not really
sure why we were charged $for staff service as they never fed anyone as
previously stated they only sat food out then left
Yes, I was
polite to your staff as I was not going to be rude to them as I felt the issues
should had needed to be handled between you and I not your staff
I did call
you the following business day to express my dissatisfaction and the issues I
hadYou NEVER ONCE offered to correct the issues at all and simply made
excuses for ever partYou are not taking accountability for anything instead
you are making excuses
Your staff
dropped the ball, failed to provide the food I paid $4,for that you say was
providedWe were short guests and still ran out of foodThis should have never
happened
?
I still feel
a refund of part of what we paid for is in order as I feel the amount of food
provided was not what we paid forWhen we were short guests and paying for 30%
more people while still running out of foodWhat do you think would have
happened if we actually had all the guests show up Saturday that we paid for? There
would have been a lot of people hungry Saturday for lunch and that evening
?
?
Regards,
*** ***

Dear Mr. [redacted], I sent one whole sandwich per person (they were cut into halves or thirds so guests could choose two or three). I sent over a cup of pasta salad per guest, one cup of garden salad, several loaves of French bread with dip, 36 bags of chips (guessing not everyone would have chips from past experience), and 2.5 pieces of dessert per person based on 42 guests confirmed. We immediately responded to your request for more food. I sent an additional 20 whole sandwiches to you as well as 20 additional bags of chips and two large bowls of pasta salad. We are 30 minutes away from your venue and we were able to get you additional food in one hour and 15 minutes. I called in extra staff to prepare this food. I left another event to make sure we took care of this for you as you seemed distressed. I did not bill you for this additional food.  Please see attached pictures of leftover food that was delivered and packed up for you to enjoy later or the next day. I had my staff take these pictures as I was trying to decide if I should bill you for the additional food. [redacted], Owner    Complaint #2: “Saturday for lunch, When my wife and myself went to get something to eat, most of the food was gone. That was when I went into the kitchen to ask the staff where the rest of the food was. Your staff informed me that this was all you sent. We did not run out of food from the taco bar as this was provided by myself and my staff. “Please see email from your wife following the event.From: [redacted] ([redacted]) This sender is in your safe list. Sent: Tue 5/17/16 1:47 PMTo: [redacted] ([redacted]) Jonya,I just talked with my husband and he mentioned y'all talked yesterday.I want to clarify something he wasn't aware of before you spoke.The food that went to the band was from me, your staff only complied with my wishes after asking them "since we had paid for a certain amount and quite a few did not show up, could we let the band take some home".  They did not just give it away.We appreciate the effort you and your staff put in and I don't want you to think we didn't notice the effort.  I also appreciated the willingness to rectify situations that came up.I do want to make a suggestion about the food for Saturday night.  If you only make a certain portion for each guest, then you should have servers there making sure those are the portions that are given out or let the contact person know so that they can ensure the portions are controlled.I have never had an issue running out of any food or when doing finger foods at any event in the past.  This is the first event that we had people questioning the food.   We make phone calls to all clients and guest in the first couple of days after the event and we've had several saying they have never went away hungry before.  In fact it's the exact opposite, they are saying they can't eat another bite. [redacted] mentioned it was my fault because I didn't specify certain things.  I do know I mentioned it was a client event and I just assumed you would know men and women.  I also didn't realize I needed to say light or heavy for the finger foods.  I've never had to specify that before, so I guess it was my fault.  We've been business owners for many years and have always ask questions that the client doesn't know to ask.  We are the professionals and it's our responsibility to ask those questions that others who aren't in our specific business area don't know to ask.  We do what we need to do to ensure every detail is covered and their experience is what they expected when they came/come to us.  That's why they put their trust in us, because if they knew what to do or could do it, they wouldn't call or need us.All that said, I have learned from my mistakes of not letting you know certain details and in the future I now know I need to be a lot more specific.  I'm sorry my mistake(s) lead to this situation.Again, we Thank you and your staff for all the effort you put into the food and prep work.Thank you,[redacted]Dear Mr. [redacted], I do not understand how you can say there was not enough food prepared for the lunch. I prepared and packed all of the food for your event and after your seeming distress over the sandwiches the night before, I sent extra food and an extra staff person.  I wanted you to be happy with our company. I wanted to provide you with a seamless event that you could enjoy. Many of your guest’s went back for seconds. The leftover food was given to the band at your wife’s request. There was plenty of food left over. The staff that worked the lunch visited with you and your wife at the event. They informed me you were happy with the lunch and satisfied by our handling of getting extra food to you on Friday. I also had a staff person walk around and visit with the guests and ask if they needed anything. She received many compliments about the food. You also provided a check for the remainder of the payment at that time. Why did you not let us know how upset you were at this time? My staff came back after the event and let me know “everything went great at lunch and the client’s were happy.”[redacted], Owner Complaint #3 –“ If there was food left over and your staff took lots of food back as you stated”Dear Mr. [redacted],  I cannot find where I stated that we took food back. All of the food on Friday night was packed up for you and left in the lodge. All of the food on Saturday afternoon was given to the band per your wife’s request. There was not any food left on Saturday evening.Complaint #4 – “When you are charging $300 per meal for service, I believe your staff should serve the food. Your staff did not serve ANYTHING they simply put the food out, went in the kitchen, talked between theirselves and let us go hungry. I guess you charge the $300 per meal for a total of $900 for delivery. “Dear Mr . [redacted], Can you please look at your invoice. The total cost for staff for all three events was $420. Please keep in mind the venue is 30 minutes away from Waco. The staff must pack up the food, drive, set up the buffet, replenish food, clean up and drive back. You did not pay $900 for “delivery”. I sent extra staff to make sure all of your requests were accommodated. Again, I wanted your event to be fabulous.[redacted], OwnerInvoiceDate5/30/2016Invoice #[redacted]Bill ToSenior CareRio Brazos Fine Custom Cuisine[redacted]Waco, TX 76710Phone #[redacted]TotalBalance DueSales TaxPayments/CreditsDescription AmountFriday dinner menu at $15 per person based on 42 guests 630.00TSaturday cocktail party at $10.50 per person based on 120 guests 1,260.00TSaturday luncheon at $12.50 per person based on 135 guests 1,687.50T3 large pastry baskets and 1 medium pastry basket 225.00Tfood attendants for 3 events 420.00TDiscount 10% for 3 events -422.25T$4,113.77$4,113.77$313.52$0.00Dear Mr. [redacted], We fed 362 guests (42 Friday (plus the 20 extra you did not confirm), 120 Saturday, 135 Saturday night, 75 with the breakfast baskets) at 3 events at a location 30 minutes from town. This breaks down to $11.36 per meal. You received a discount of $422.25 and complimentary disposable flatware, cups and plates. You received excellent service and quality, chef-prepared food. I will not refund you any money. I have over 25 years of restaurant and event planning experience. I have been in business for 10 years. Running out of food at an event has never been an issue. Your wife misrepresented the Saturday night cocktail party and clearly stated to me and my staff that this was not a meal. Your guests were asking for bigger plates from my staff, because they were making it a meal. If I had known that your guests were making this a meal, I would have had my staff portion out the food. As this has never been an issue with our company, I did not consider this option. We provided enough food for a cocktail party on Saturday night on small plates with the understanding that the guests would be provided something else to eat for dinner.I have discussed these events at length with my staff. You were sent amazing people who would never not put out food or eat your food. The only food they said they ate, was 2 broken empanadas that were left in the basket after the event. There were still chicken skewers and tostaditas left over, so the food did not completely run out on Saturday night.When the staff returned to the kitchen Saturday night, they said you were kind to them and that all was well. I do not understand your internet posts. We do prepare our food from scratch. It is slander for you to say otherwise.[redacted], Owner

Dear Mr. [redacted],We should have exceeded your expectations on Friday night when 42 guests were confirmed for dinner, and we hustled to get your additional 20 guests fed. The drive from our location in Waco to Moon River Ranch is approximately 30 minutes. We responded as quickly as we could to get...

the additional food to you. I did not bill you for the additional food and time this required. We packed up the extra food and left it for you to enjoy. Since you were upset by the quantity of food on Friday night, I sent an extra staff person and extra food to your lunch on Saturday. I wanted you to be more than satisfied. We packed up lots of leftovers for you. You were not short on food. We were asked to give the leftovers to the band by your spouse. We received many compliments on the food and the guests were very happy. There was plenty of everything. The "dinner" Saturday night was ordered as a cocktail reception, not a dinner. We provided quality, handmade food for your guests to snack on before dinner. Again, I sent an extra staff person and extra food. There must have been a break down in the communication between your expectations and your spouse. If I had known this was to be a meal, I would have suggested heartier items or a dinner buffet.We also provided and delivered four pastry baskets.We have learned from your comments to ask more questions of our client's, so we have a better understanding of each event. Our number one priority is to provide the best service and food for each event. We are disappointed we did not make this happen for you. Thank you for your time and comments.Sincerely,[redacted]

Please see attached response. Thank you. [redacted]

Complaint: [redacted]
I am rejecting this response because:
My wife's statement
We make phone calls to all clients and guest in the first
couple of days after the event and we've had several saying they have never
went away hungry before. In fact it's the exact opposite, they are saying
they can't eat another bite
[redacted]
mentioned it was my fault because I didn't specify certain things I do
know I mentioned it was a client event and I just assumed you would know men and women I also didn't realize I
needed to say light or heavy for the finger foods I've never had to
specify that before, so I guess it was my fault
What
my wife is stating is as follows
We
have NEVER had anyone go away hungry from an event that we hostedHowever,
with your staff FAILING to bring out food after my going into the kitchen Saturday
asking if there is any more foodThey informed me that there was no more food
I did NOT get to eat the food that was prepared by you
Your statement
Dear Mr[redacted], We fed guests (Friday
(plus the extra you did not confirm), Saturday, Saturday night,
with the breakfast baskets) at events at a location minutes from town.
If you prepared food for that many people, why did we run out
Their should have been food left over Saturday for lunch and that evening as
wellEspecially when we were actually short guests due to the weather as
previously statedWe paid for providing for and then being short about 30%
no shortage of sood should have ever happenedAsk yourself why any food at all
should have ever ran out at allYour staff simply did not want to bring the
food out as previously stated
Your statement
Dear Mr[redacted], I sent
one whole sandwich per person (they were cut into halves or thirds so guests
could choose two or three)
Your staff did NOT provide sandwich per person as statedI went
to your staff and informed them that there was not per person and wanted to
know where the rest of the food wasThat was when your staff did leave to get
more foodBy the time they returned a hour later the people and my staff had
left and started to enjoy the event
Your statement
The staff that worked
the lunch visited with you and your wife at the eventThey informed me you
were happy with the lunch and satisfied by our handling of getting extra food
to you on Friday
I did stated that I was appreciative to your staff with regards to
the providing of the additional foodHowever they should have never had to
leave in the first place to get more food if there would have been enough to
start with
Your statement
I also had a staff
person walk around and visit with the guests and ask if they needed anything
I did NOT see your staff walked around and ask any guests if they
need anythingYour staff can say what they wantI only saw them in the
kitchen eating the food we paid for which should not have happenedThe whole
time Saturday they put food out only after my asking them toUntil I was
informed there was no more food and I did not get to eat your food I was only able
to eat the food we provided
Your statement
She received many
compliments about the foodYou also provided a check for the remainder of the
payment at that time
Yes, I paid the bill when given it on Saturday during lunch, this
was prior knowing we were running out of food and prior to the dinner service
I always pay my bills
Your statement
Why did you not let us
know how upset you were at this time? My staff came back after the event and
let me know "everything went great at lunch and the client's were happy."
I am not sure where that came from I let your staff know I was not
happy about running out of food
Your statement
All of the food on
Friday night was packed up for you and left in the lodge
Yes, there was food left over Friday night, after your staff
returned with food and the guests had started to leave to do other things an
hour after food service startedIt was too late by that time
Your statement
All of the food on
Saturday afternoon was given to the band per your wife's request
This was food that we provided that was given to the band, not the
food you provided
Your statement
There was not any food left on Saturday
evening
You are correct there was no food left over as you did not provide
enough even when we were short guests as previously stated
The major
issue here is the lack of planning on your side with either the amount of food
you prepared even when we were about 30% short guests due to weather or the option
your staff was simply lazySaturday I witnessed your staff sitting in the
kitchen eating the food we paid for, while we were shortIf your staff took
food back this means they never put it out when we ran out
Not really
sure why we were charged $for staff service as they never fed anyone as
previously stated they only sat food out then left
Yes, I was
polite to your staff as I was not going to be rude to them as I felt the issues
should had needed to be handled between you and I not your staff
I did call
you the following business day to express my dissatisfaction and the issues I
hadYou NEVER ONCE offered to correct the issues at all and simply made
excuses for ever partYou are not taking accountability for anything instead
you are making excuses
Your staff
dropped the ball, failed to provide the food I paid $4,for that you say was
providedWe were short guests and still ran out of foodThis should have never
happened
I still feel
a refund of part of what we paid for is in order as I feel the amount of food
provided was not what we paid forWhen we were short guests and paying for 30%
more people while still running out of foodWhat do you think would have
happened if we actually had all the guests show up Saturday that we paid for? There
would have been a lot of people hungry Saturday for lunch and that evening
Regards,
[redacted]