Rio Car Wash

[redacted] : Thank you for choosing Rio CarwashThe process that we use to load cars and get them through the car wash is very safe for any vehicleWe use a conveyor belt system that pushes each car through by its rear driver’s side tire Therefore, the only way for vehicles to come out of the track would be for one of two reasonsThe first way for it to be possible would be the customer attempting to steer through the washThe second way for it to be possible would be if the vehicles front wheels were out of alignment Because these two options are the only way for this to happen, and neither are the fault of the car wash or its employees, we are unable to accept liability for your claimWe did not have any other claims of this nature today and the conveyor and equipment was in perfect working orderI apologize for the inconvenience that I am sure this incident has causedI wish there was more I could do but I am only authorized to pay for damage that was the fault of the car washI hope you understand our position and look forward to the opportunity to continue doing business with you Thank you Sincerely,

[redacted] Thank you for choosing Rio Car WashRegarding your damage claims, allow me to explain thefollowing:Our wash process is very safe and gentleThe car wash uses blue strips of soft cloth that are maintainedwet and lubricated with only soap and water in order to prevent dirt and other particles from becomingimbedded in the clothAlso, the equipment that washes your vehicle runs down the entire surface of thevehicle; therefore, the damage you have on the hood of your vehicle would actually begin at the front andproceed all the way down to the rearFinally the same equipment that washed your vehicle also washes all of the other vehicles; meaning that ifyour vehicle sustained damage, that same damage would have been present on every other vehicle until theproblem is resolved, which is not the case hereIt is for these reasons the company is unable to acceptliability for your claimI am sorry for any inconvenience that this incident may have causedThank you.Sincerely,

Mr [redacted] Thank you for choosing Rio Car WashBased on the video and the claim information we have reviewed, we are not able to accept liability for your claimUpon entering our tunnel, we direct all drivers onto our conveyor and point to a sign that directs the driver to place car in neutral, take foot off brakes and remove hands from steering wheelThe video shows that your vehicle accelerates into the carwash which caused you to bump the vehicle in front of youSince this incident was caused by driver error, we can not take responsibilityI apologize for any inconvenience this may have caused you

Mr***, Thank you for choosing Rio Car WashAfter careful review of your claim form along with the pictures and video, we are not able to accept liability for your claim for the following reasonsOur wash process is very safe and gentleNothing within the car wash is capable of slashing or puncturing vehicle tiresWhen vehicles are loaded onto the conveyor, the driver side tires are lined up in between smooth steel on the inner side of the tires, and plastic on the outside to avoid this type of damage from happeningOur wash packages that include the wheel cleaning process are all touch-freeThere are two chemical applications which spray two different cleaning products onto the rim to break down brake dustFinally, a high pressure rinse is applied to remove the remaining dirt and dust from the wheelNeither of these processes involve touching the tireIf something on our track was causing this type of damage it would happen to every vehicle until the problem is fixedThis is not the caseIn this case it would appear as driver error for the following reasonWhen your vehicle got to the blowers that dry your vehicle you had rolled your window down to ask a question of an employeeAfter proceeding you had placed your vehicle in drive and started to exit the tunnel before the green exit light indicated for you to do soYour vehicle is seen being placed into drive and turning the wheelThis caused you to come off the track early and roll over our tire shine equipmentFor these reasons we are not able to accept liability for the damage claim to your tireDrivers are loaded onto the conveyor and directed to place their vehicle in neutral, take foot off brake and keep hands off wheel until completely exiting the tunnelI apologize for any inconvenience this may have causedSincerely, Richard J [redacted]

I have been through this carwash times Once was fine, the second it didn't wash the undercarriage and left soap residue on car Third time I went days after my 2nd visit and it broke part of the luggage rack on the top of my [redacted] and left soap residue on different areas of the car Automatically denied claim saying my car must have been defective or the piece was loose already (it wasn't a problem days earlier) Manager offered me many free car washes if I didn't file a claim - I said I really wanted the car fixed I'm sure he knew they wouldn't pay the claim

Ms [redacted] ***:Thank you for choosing Rio Car WashOur wash process is very safe and gentleWeuse blue strips of soft cotton cloth that are kept wet and lubricated with soap and water in order toprevent dirt and other particles from becoming imbedded in the clothThese important measuresprevent the equipment from harming any part of a vehicles surfaceThe cloth simply glides overthe surface of the vehicleThe only way for the cloth to get behind the side view mirror andbreak it or pull it off would be if it were already loose.The same equipment that washed your vehicle also washes all of the other vehicles;meaning that if your vehicle sustained damage, that same damage would have been present onevery other vehicle until the problem with the equipment was fixed, which, is not the case here.You are welcome to watch as many vehicles go through and you will see that side viewmirrors that are properly secured make it through the wash without incidentFor these reasons,we are unable to accept liability for your claimI am sorry for any inconvenience that thisincident may have caused.Sincerely, [redacted] General Manager

Thank you for choosing Rio Car WashRegarding your damage claim, allow me to explain the following: Our wash process is very safe and gentleWe wash cars using blue strips of soft cotton cloth that are kept very wet and lubricated with water and soap so that dirt and particles do not become imbedded in the cloth and scratch, dent, or cause damage to vehiclesOur method is so gentle that it can never compromise the integrity of a car windshield unless there is already some kind of pre-existing damage such as rock chips in the windshieldIt would become a consideration if there were multiple vehicles following yours with similar damage, but there were no other claimsFor these reasons, we are unable to accept liability for your claimI am sorry for any inconvenience that this incident may have causedSincerely, Richard * D [redacted]

Mr. [redacted] Thank you for choosing Rio Car Wash. Based on the video and the claim information we have reviewed, we are not able to accept liability for your claim. Upon entering our tunnel, we direct all drivers onto our conveyor and point to a sign that directs the driver to place car... in neutral, take foot off brakes and remove hands from steering wheel. The video shows that your vehicle accelerates into the carwash which caused you to bump the vehicle in front of you. Since this incident was caused by driver error, we can not take responsibility. I apologize for any inconvenience this may have caused you.

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by Rio Carwash regarding complaint ID [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] In my original claim paper I stated and also I asked one of the workers, ask soon as I was inside there is someone directing I open my window I ask the guy I believe his name is Jeremy it's been so long, but the name its stated on the original complainI asked this employe if I need to set my car in neutral, he responded yes please change gears to neutral and don't touch the steering wheelI had a passenger as a witness and also this employeSo there is no way I would not follow directions, I would be crazy if I would want to damage my car the I had just purchased back thenHow is this possible they said I hit the other car ?I asked to see the videos and there is no proof of that, I even recorded the videos that I got show and you can see me asking the employe about my car been in neutral, and I do not see a car in front of meI asked for the number of the general manager and just as the tons of bad reviews they never give the number out or talk to him Regards, [redacted]

Dear ***:Thank you for choosing Rio Car WashRegarding your damage claim allow me to explain the following: given that,throughout our extensive experience in the car detail industry, we have never had problems with car keys, we decided to conduct aresearch on your vehicle model and found out that [redacted] of through have problems with the ignition; the most commonproblem being a failure in the automatic transmission shifter that may cause the key to become stuck in the ignition lock cylinder.Given the great amount of literature and information we have found on problems and complaints on the ignition of your particularmodel that may lead to the key to become worn and weak over time, it is with regret to inform, that we cannot accept liability forissues with parts with pre-existing damageWe, however, as token of good faith, would like to offer you a free detail of the samevalue that the one you purchased the day of the incident; that is, any $detail serviceI am sorry for the inconvenience thisincident may have caused.Sincerely,

Revdex.com: At this time, I have not been contacted by Rio Car Wash regarding complaint ID [redacted] I had to go through my own insurance companyTheir legal department is going after themI wish someone there would take a look at all the reviews online regarding RIO's various locations and how many customers have had their cars damaged and they refuse to take car of itTHIS IS BORDERLINE CRIMINAL! Regards, [redacted] ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The Car Wash Associate guided me onto the track and I put my car my car was on N half way through the wash my car came off the trackI did not do any thing to make my car come off the track. The Associate came over and told me that my car was off the trackHe guided me back on the track and I asked him was my car damaged and he said yesThey guided me through the wash and told me that my car repair would be taken care ofI was told to come in and fill out the incident report and that I would be contacted in to hours about the repair. Instead All I receive is the email saying that it must have be something that I did to make my car come off the trackMy Car needs to be repairedIt happened in their Car Wash so they need to repair my car

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
There was no preexisting damageThe employee retrieved the mirror from the car wash tracksShe returned the cracked mirrorIt was fine when I entered the car washA replacement mirror coast $I expect to be reimbursed. *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis letter simply states that they are not holding themselves accountable for the damage to my carThis is the same letter I already received from them My complaint is mainly due to this letter in which the company refuses to take responsibility for their product I would like for this company to claim responsibility for the damage to my carThat is the only resolution
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Customer spoke with Revdex.com and stated that she disputed the charge with her credit card company and was awarded a refund as a result of that dispute and considers this issue resolved

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
The car hasn't had any problems with the key getting stuck in the ignitionI understand that some cars of this make and model did but this car had notI also should have been notified that the key was stuck if this was the caseI wasn't notilified of this either I feel that if it did indeed get stuck they shouldn't of had forced it and cause it to breakI feel they took matters into there own hands and should be held accountable The key had no signs of weakness nor did the key ever get stuck in the ignition before handThanks

Mr***, Thank you for choosing Rio Car WashAfter careful review of your claim form along with the pictures and video, we are not able to accept liability for your claim for the following reasonsOur wash process is very safe and gentleNothing within the car wash is capable
of slashing or puncturing vehicle tiresWhen vehicles are loaded onto the conveyor, the driver side tires are lined up in between smooth steel on the inner side of the tires, and plastic on the outside to avoid this type of damage from happeningOur wash packages that include the wheel cleaning process are all touch-freeThere are two chemical applications which spray two different cleaning products onto the rim to break down brake dustFinally, a high pressure rinse is applied to remove the remaining dirt and dust from the wheelNeither of these processes involve touching the tireIf something on our track was causing this type of damage it would happen to every vehicle until the problem is fixedThis is not the caseIn this case it would appear as driver error for the following reasonWhen your vehicle got to the blowers that dry your vehicle you had rolled your window down to ask a question of an employeeAfter proceeding you had placed your vehicle in drive and started to exit the tunnel before the green exit light indicated for you to do soYour vehicle is seen being placed into drive and turning the wheelThis caused you to come off the track early and roll over our tire shine equipmentFor these reasons we are not able to accept liability for the damage claim to your tireDrivers are loaded onto the conveyor and directed to place their vehicle in neutral, take foot off brake and keep hands off wheel until completely exiting the tunnelI apologize for any inconvenience this may have caused. Sincerely, Richard J***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is the exact same email attachment I received from the companyAs I stated from the initial complaint, the whole wash line wasn't working including the "Green Exit Light" that they are saying. I followed the car in front of me and the staff guided me to get onto the conveyorWhen I noticed the wash process wasn't working, I notified the staff while I was in wash conveyor and he told me to "Drive" around again and I did the exactly what he told me to do!Besides, I wasn't getting my tire shinedI was getting plain car wash without the other options like tire shine!This wouldn't happened if the wash conveyor was working first timeWhen I come around for second time (not knowing the tire has a slash), the manager had to reset the wash line since it wasn't working first time and I had to wait until whole wash line was reset.I used Rio Car Wash and others like many many times in the pastThis never happened before and I would never just "drive off" the track!This is not solely the driver's fault and they need to take responsibility!
Regards,
*** ***