Rio Eyecare PC

We are sending a check in the amount of $which is the cost her ***'s glassesShe may also keep the glassesWe will also send a copy of her and her families medical recordsWe which her the bestThe Doctors and Staff of Rio Eyecare

please attach this to the rejection letter I just want my money back of $along with keeping my glasses as they stated I do not want or wish to do bussiness with them anymore..thank youComplaint: [redacted] I am rejecting this response because: I do not agree with what they are saying I was treated really rudely by the front desk and than I was accused of talking to other customers which I did not they are just trying to make themselves look better regardless they treated me my whole family very poorly and I will never go back there again my son myself and my husband have never been so unhappy with there kind of service...I would rather go to [redacted] than be treated like ***....crystal is extremely rude and thats who I had a problem with and it turned in to this big ordeal ...yes they said that if my glasses broke that I could come back but why to be treated poorly and being mocked by other co workers of theirs ...NO THANKS this is not ok so even though they are saying that they are honoring my warranty they are not because last time I checked that does not come with an attitude Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To whom it may concern:On 08/29/2016 [redacted] purchased Kate Spade prescription sun wear with Rio Eyecare. Her total cost was $510.64. On 05/15/2018 [redacted] came back with a concern that her temples around her ear was discolored. At Rio Eyecare we warranty for 1 year so we replaced...

the frame at no charge.Recently, [redacted] came back with the same issue, unfortunately due to common wear of the frame it is not possible to warranty the frame again outside the 1 year policy. Rio Eyecare as seen many times due to certain body chemistry this dis colorization can happen. Rio Eyecare suggested to [redacted] that we could extend a 30% savings towards a new pair and this was not could enough. At this point Rio Eyecare has done everything possible to help [redacted] which did not seem good enough, in the end we did suggest [redacted] to find a different provider if she is not happy with our services.

please attach this to the rejection letter I just want my money back of $331.24 along with keeping my glasses as they stated I do not want or wish to do bussiness with them anymore..thank youComplaint: [redacted]
I am rejecting this response because:  I do not agree with what they are saying I was treated really rudely by the front desk and than I was accused of talking to other customers which I did not ...... they are just trying to make themselves  look better regardless they treated me my whole family very poorly and I will never go back there again my son myself and my husband have never been so unhappy with there kind of service...I would rather go to [redacted] than be treated like [redacted]....crystal is extremely rude and thats who I had a problem with and it turned in to this big ordeal ...yes they said that if my glasses broke that I could come back but why to be treated poorly and being mocked by other co workers of theirs ...NO THANKS  this is not ok  so even though they are saying that they are honoring my warranty they are not because last time I checked that does not come with an attitude......
Regards,
[redacted][To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

We originally had the patient in for an exam in June of 2016, her exam went medical instead of routine which we had to send to her medical insurance instead of her vision insurance. We always let our patients know at the time of service if there are any co-pays or deductibles with their medical...

insurance they may or may not have a balance in the future. This is also mentioned in our office policy which the patient did sign. The claim we sent to her medical insurance did take a while to be completed because we had issues with the claim being denied due to billing code issues and an incorrect ID number. In October of 2016 a balance of $207.62 was applied towards the patient's deductible and then it was sent over to her vision insurance. Her vision plan then paid as a secondary and the remaining was now the patients responsibility. The balance that she did pay on the 13th of April was $151.62.   Prior to her paying, the patient was very unhappy with the balance and our front desk coordinator did her best at explaining the process of why it took so long and why it went medical instead of routine. She pushed back comparing our prices to [redacted].   On the 30th of January her husband came in for a routine eye exam, during this time of service she stayed in the patient waiting area. We had other patients also waiting for their exams and during this time she stated to them to not purchase any materials with us and how are prices are too high, and that she was unhappy with the materials with us and would never purchase with us again. Also during this visit, her husband did order glasses with us, but on the 31st of January we refunded them the full price of $289.34 because they wanted to get their glasses at [redacted]. After this incident we mailed her a dis-invite letter.   The week of the 17th of April, the patient came in for an adjustment for her glasses, we explained to her due to her being unhappy with our services we would not make the adjustment for her. She stated she has a one year warranty and should still be able to get adjustments. We explained to her a one year warranty only covers manufacture defects in the frame and lens and we would honor that warranty, but for adjustments she would have to take them elsewhere. The patient was very unhappy with our request and stormed out of the office cursing asking for her money back. At this point in time we are willing to refund her the cost of the glasses she purchased with us for $331.24, she can also keep the glasses but we ask that she and her family go elsewhere for their exams and materials.

We are sending a check in the amount of $331.24 which is the cost her [redacted]'s glasses. She may also keep the glasses. We will also send a copy of her and her families  medical records. We which her the best. The Doctors and Staff of Rio Eyecare.