Initial Business Response / [redacted] (1000, 7, 2017/04/05) */ [redacted] 4:PM (hours ago) to me Good Afternoon, The customer account is accurate in regards to what happenedAfter making several attempts to contact the customer, I was getting left with a decision later in the day to whether to leave the customers vehicle apart or to replace it with the proper controlI usually never make a call to put a more expensive part on a customer's vehicle without authorization firstUnfortunately, I did not find out until later in the day ( a miscommunication on our part) that the old part could have been replacedI apologize for any expense and inconvenience this may have causedI have no issue with refunding the difference of $ [redacted] and again would like to apologize Thank you, [redacted] Office Manager O'Town Auto Ltd./ [redacted] Phone: [redacted] Fax: [redacted] Email: [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/04/05) */ [redacted] 11:AM (minutes ago) to me ***, I just returned from the business and they refunded me the requested amount ($***) Thank you for your assistance in this matterIt is very much appreciated
Initial Business Response / [redacted] (1000, 7, 2017/04/05) */ [redacted] 4:PM (hours ago) to me Good Afternoon, The customer account is accurate in regards to what happenedAfter making several attempts to contact the customer, I was getting left with a decision later in the day to whether to leave the customers vehicle apart or to replace it with the proper controlI usually never make a call to put a more expensive part on a customer's vehicle without authorization firstUnfortunately, I did not find out until later in the day ( a miscommunication on our part) that the old part could have been replacedI apologize for any expense and inconvenience this may have causedI have no issue with refunding the difference of $ [redacted] and again would like to apologize Thank you, [redacted] Office Manager O'Town Auto Ltd./ [redacted] Phone: [redacted] Fax: [redacted] Email: [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2017/04/05) */ [redacted] 11:AM (minutes ago) to me ***, I just returned from the business and they refunded me the requested amount ($***) Thank you for your assistance in this matterIt is very much appreciated