Rio Salado College

The customer service at this college is appallingEach time I call to speak to someone I am given information that is partially correct and partially incorrectThis holds true across multiple departments including Advising, Financial Aid, and the Cashier's OfficeThe most recent issue that I had involved paying my tuitionI called and spoke with someone in the Cashier's Office on Jan 2, I advised her that I needed to do the monthly payment plan option for my tuition but that I wanted to put a down payment on the tuition and make payments for the remainderShe advised me that all I needed to do was call when I was ready to make the down payment and they'd help me set up my paymentsI specifically asked if there was a certain amount required for the down payment and was told that there wasn'tI was also told that the remainder would be split into monthly paymentsI then advised her that I would be able to make the initial down payment on 1/8/because I needed a few days to get the funds togetherShe assured me this was fineI was able to get the money together a day early (1/7/2014) but when I logged on to the Maricopa County student center I learned I had been dropped from all of my classes on 1/6/for non paymentMany of the classes I had initially selected were full, so I had to find substitute coursesI then called to set up the payments for tuition and was rudely informed that I needed to go online and "the website will 'ax' you if you want to put money down." (I was in customer service for yearsPoor grammar in a phone job is unacceptable - especially when they're trying to convince callers that they can provide a quality education.) She promptly hung up the phone and I went online to set up paymentsI had enough to pay 25% of my tuition and make payments for the rest - except the website only offered options of 50%, 65% or 75% down paymentsAlso, the remaining payments were only split over three months, not four like I had initially been told When I called, I was transferred to a supervisor who informed me, "I can't do nothing." (Please see above note about terrible grammar when working for a college.) She provided me with the phone numbers of two supervisors who are above her to call in the morningThe result was that I left multiple voice mails and was unable to reach anyoneI don't have the time or energy to play telephone tagIf my prior experiences with them are any indication, no one will actually care enough to do anythingI'll simply be told the same thing over again: their hands are tied and they "can't do nothing." This is my last semester at this college and then I'm transferring to a state universityI have had problem after problem with the school and this was the final strawI'd rather pay higher tuition (even if it IS out of pocket) than deal with this In fact, the advisement at Rio is so bad, I actually thought I was ready to transfer to [redacted] in the Spring on When I applied, though, my [redacted] advisor sat down with me and explained to me specifically which classes at Rio to take in order to transfer the most creditsJust to be

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My name is [redacted] and I had previously filed a Revdex.com complaint earlier this year against Rio Salado Community CollegeThe complaint number is [redacted] In their response, they stated they would be willing to provide a refund if I submitted the necessary documents to their review boardAfter waiting for three months for them to resolve, they wrote me a response stating that my refund had been declinedIn that time, my complaint with the Revdex.com was considered "resolved"Is there a way to reopen my complaint? Any information would be greatly appreciated Sincerely, [redacted] ***

We are working with the faculty chair related to this complaint We will update the student and the Revdex.com after our investigation

Hello [redacted] We apologize for the delay. We are still conducting our investigation regarding your situation. This investigation has not been concluded and is still ongoing. We will be in touch with you directly once we have more information and can assist you further.Thank you,Sasha

I will review this student's record and submit the exception to the refund information so that she may request a refund as outlined in our catalog Students have the right appeal decisions, but they must follow procedure Thank you

The response from the business is the same response I have gotten for over years nowThey are holding me accountable for money taken out on a loan that I never received and the loan company never paid outThere should be a zero balance on my accountUntil my account reflects a zero balance, I will not be satisfied

Hello,Due to federal law regarding privacy of student's information, we are unable to provide any specific details regarding this situation. We will work with our Financial Aid office and reach out to this student directly to find a resolution for this issue.Thank you,Sasha F*Manager,
Judicial Affairs

Hello ***
We apologize for the delayWe are still conducting our investigation regarding your situationThis investigation has not been concluded and is still ongoingWe will be in touch with you directly once we have more information and can assist you furtherThank you,Sasha

Hello [redacted]We apologize for the delay. We are still conducting our investigation regarding your situation. This investigation has not been concluded and is still ongoing. We will be in touch with you directly once we have more information and can assist you further.Thank you,Sasha

Fall 2011 I was enrolled at Rio Salado , I was dealing with issues stemming from Domestic Violence (I could not continue classes). I was quickly diagnosed with PTSD ,being a victim of violence. I recently enrolled with Rio 2015 and was informed I had SAP issues and was denied Financial Aid. I gathered all documents , police records, 3 years of doctors diagnoses, and a letter of Extenuating Circumstances to challenge the denial- To then be denied again , due to not enough information. This school has no compassion , being a victim of violence in no joke and apparently to this school it is-

The customer service at this college is appalling. Each time I call to speak to someone I am given information that is partially correct and partially incorrect. This holds true across multiple departments including Advising, Financial Aid, and the Cashier's Office. The most recent issue that I had involved paying my tuition. I called and spoke with someone in the Cashier's Office on Jan 2, 2014. I advised her that I needed to do the monthly payment plan option for my tuition but that I wanted to put a down payment on the tuition and make payments for the remainder. She advised me that all I needed to do was call when I was ready to make the down payment and they'd help me set up my payments. I specifically asked if there was a certain amount required for the down payment and was told that there wasn't. I was also told that the remainder would be split into 4 monthly payments. I then advised her that I would be able to make the initial down payment on 1/8/14 because I needed a few days to get the funds together. She assured me this was fine. I was able to get the money together a day early (1/7/2014) but when I logged on to the Maricopa County student center I learned I had been dropped from all of my classes on 1/6/14 for non payment. Many of the classes I had initially selected were full, so I had to find substitute courses. I then called to set up the payments for tuition and was rudely informed that I needed to go online and "the website will 'ax' you if you want to put money down." (I was in customer service for 8 years. Poor grammar in a phone job is unacceptable - especially when they're trying to convince callers that they can provide a quality education.) She promptly hung up the phone and I went online to set up payments. I had enough to pay 25% of my tuition and make payments for the rest - except the website only offered options of 50%, 65% or 75% down payments. Also, the remaining payments were only split over three months, not four like I had initially been told.
When I called, I was transferred to a supervisor who informed me, "I can't do nothing." (Please see above note about terrible grammar when working for a college.) She provided me with the phone numbers of two supervisors who are above her to call in the morning. The result was that I left multiple voice mails and was unable to reach anyone. I don't have the time or energy to play telephone tag. If my prior experiences with them are any indication, no one will actually care enough to do anything. I'll simply be told the same thing over again: their hands are tied and they "can't do nothing."
This is my last semester at this college and then I'm transferring to a state university. I have had problem after problem with the school and this was the final straw. I'd rather pay higher tuition (even if it IS out of pocket) than deal with this.
In fact, the advisement at Rio is so bad, I actually thought I was ready to transfer to [redacted] in the Spring on 2013. When I applied, though, my [redacted] advisor sat down with me and explained to me specifically which classes at Rio to take in order to transfer the most credits. Just to be clear: an advisor at a DIFFERENT SCHOOL knew more about advising at Rio than the Rio advisors did.
I suggest Rio really amps up its training for its customer service representatives. Starting with a crash course in basic grammar and including basic bullet points on how their most basic programs work. Call me crazy, but someone who works in the Cashier's Office and is in the business of taking payments on accounts should have some basic level of knowledge on how the payment plan works.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My name is [redacted] and I had previously filed a Revdex.com complaint earlier this year against Rio Salado Community College. The complaint number is [redacted]. In their response, they stated they would be willing to provide a refund if I submitted the necessary documents to their review board. After waiting for three months for them to resolve, they wrote me a response stating that my refund had been declined. In that time, my complaint with the Revdex.com was considered "resolved". Is there a way to reopen my complaint? Any information would be greatly appreciated. 
Sincerely,
[redacted]

The response from the business is the same response I have gotten for over 2 years now. They are holding me accountable for money taken out on a loan that I never received and the loan company never paid out. There should be a...

zero balance on my account. Until my account reflects a zero balance, I will not be satisfied.

We are working with the faculty chair related to this complaint.  We will update the student and the Revdex.com after our investigation.

Hello [redacted]
We apologize for the delay. We are still conducting our investigation regarding your situation. This investigation has not been concluded and is still ongoing. We will be in touch with you directly once we have more information and can assist you further.
Thank you,Sasha

I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

My name is [redacted] and I had previously filed a Revdex.com complaint earlier this year against Rio Salado Community College. The complaint number is [redacted]. In their response, they stated they would be willing to provide a refund if I submitted the necessary documents to their review board. After waiting for three months for them to resolve, they wrote me a response stating that my refund had been declined. In that time, my complaint with the Revdex.com was considered "resolved". Is there a way to reopen my complaint? Any information would be greatly appreciated. 

Sincerely,

We are working with the Financial Aid office to research the issue.

We are working with the faculty chair related to this complaint.  We will update the student and the Revdex.com after our investigation.

The customer service at this college is appalling. Each time I call to speak to someone I am given information that is partially correct and partially incorrect. This holds true across multiple departments including Advising, Financial Aid, and the Cashier's Office. The most recent issue that I had involved paying my tuition. I called and spoke with someone in the Cashier's Office on Jan 2, 2014. I advised her that I needed to do the monthly payment plan option for my tuition but that I wanted to put a down payment on the tuition and make payments for the remainder. She advised me that all I needed to do was call when I was ready to make the down payment and they'd help me set up my payments. I specifically asked if there was a certain amount required for the down payment and was told that there wasn't. I was also told that the remainder would be split into 4 monthly payments. I then advised her that I would be able to make the initial down payment on 1/8/14 because I needed a few days to get the funds together. She assured me this was fine. I was able to get the money together a day early (1/7/2014) but when I logged on to the Maricopa County student center I learned I had been dropped from all of my classes on 1/6/14 for non payment. Many of the classes I had initially selected were full, so I had to find substitute courses. I then called to set up the payments for tuition and was rudely informed that I needed to go online and "the website will 'ax' you if you want to put money down." (I was in customer service for 8 years. Poor grammar in a phone job is unacceptable - especially when they're trying to convince callers that they can provide a quality education.) She promptly hung up the phone and I went online to set up payments. I had enough to pay 25% of my tuition and make payments for the rest - except the website only offered options of 50%, 65% or 75% down payments. Also, the remaining payments were only split over three months, not four like I had initially been told.

When I called, I was transferred to a supervisor who informed me, "I can't do nothing." (Please see above note about terrible grammar when working for a college.) She provided me with the phone numbers of two supervisors who are above her to call in the morning. The result was that I left multiple voice mails and was unable to reach anyone. I don't have the time or energy to play telephone tag. If my prior experiences with them are any indication, no one will actually care enough to do anything. I'll simply be told the same thing over again: their hands are tied and they "can't do nothing."

This is my last semester at this college and then I'm transferring to a state university. I have had problem after problem with the school and this was the final straw. I'd rather pay higher tuition (even if it IS out of pocket) than deal with this.

In fact, the advisement at Rio is so bad, I actually thought I was ready to transfer to [redacted] in the Spring on 2013. When I applied, though, my [redacted] advisor sat down with me and explained to me specifically which classes at Rio to take in order to transfer the most credits. Just to be clear: an advisor at a DIFFERENT SCHOOL knew more about advising at Rio than the Rio advisors did.

I suggest Rio really amps up its training for its customer service representatives. Starting with a crash course in basic grammar and including basic bullet points on how their most basic programs work. Call me crazy, but someone who works in the Cashier's Office and is in the business of taking payments on accounts should have some basic level of knowledge on how the payment plan works.

Greetings:
Rio Salado College once again falls short of expectations. The employees of the college consistently and, may even deliberately, come up short on fulfilling their required tasks. This incident - like the many others – has placed me once again in an economic hardship. One of the past hardships was becoming homeless for 10 days while waiting on my Federal student financial aid (7+ months) – but that’s another chapter in the saga. To further, my experience with the college suggests much more difficulty in dealing with the college’s administrative infrastructure than the college courses themselves. Sadly, this is my fault for placing so much trust in the college. In addition, I am a war veteran as well as a former American Legion Commander (the youngest in the nation in 1993). That being said – I don’t think recommending the college to fellow veterans would be a very-nice thing to do. Also, I don’t feel that Rio Salado College is worthy of the so-called: Serviceman’s Opportunity College designation – PERIOD.