Rio San Antonio Cruises

We apologize for your experience with ***, as those situations can always be handled with care and respectWe did require an ID for all discounts that we offer. As our company has closed it's doors, and the requirements for the discount were not met, we will not be offering a refund, but
wish you the best and hope you enjoy future tours with the new company on the River Walk, Go Rio Cruises

Mrs*** * ***,I'm sorry that you were misinformed about our Taxi Service and that turned into a very sour experience We realize that the day pass is a pricey purchase and we completely expect that you should get your money's worth.Let me start by saying that we are ready to fully
refund your ticketsThe City of San Antonio requires that we have physical tickets for all refunds as they receive 50% of our profitsYou may send those to:Rio San Antonio CruisesAttn: *** *** ** *** *** ***San Antonio, TX ***The Rio Taxi service doesn't run on a set schedule and is considered a leisure rideThirty minutes is pretty standard and we run Taxi's at minimumI see that you waited an exceptionally long period for your boat to arrive and that is unacceptable Your full refund is of course warranted and deserved.Our boat drivers are mostly natives and know the downtown area very well, despite this, they go through extensive training to ensure they are aware of all the sites and locations in and around the River Walk areaIt is unfathomable that one of our drivers would give the wrong direction to Market Square We will have the Director of Operations personally make sure that Anthony knows where Market Square is located as it is one of the most asked for sites, daily, by tourists. The boats that were passing by were all Rio San Antonio Cruises, the only company operating boats on the River Walk, however we run both a narrated tour that is minutes long and ends upon returning to its origin and the taxi service that carries people on a sometimes hour long rotationClearly this was a busy day, we usually run at least on busy days, and very likely the boat were delayed with constant stopping This is no excuse for what you experience but I mentioned it because we have proposed major changes to the service as we also agree it is lacking in its current state At present, it appears we have lost our bid for the contract and it appears that another company will take a crack at the service in their own way by the end of the year In any case changes to the service are pending until such time as a new contract is awarded I want you to know that your experience is truly noted and major changes are on the way.Thank you and let me know if I can be of any further service.*** ***Reservations Supervisor Rio San Antonio Cruises***Phone ***Toll Free ***Fax *** ** *** *** * *** ***San Antonio, TX ***