Rios Dentistry Reviews (2)
Review: This Dentistry has been untruthful to me from the first moment I contacted them, they told me they take my Dental Insurance ([redacted]), they also said they could extract teeth there. When we arrived on Sept 3rd for my Husband to have his broken tooth taken care of, we saw the dentist for less than 5 minutes, and they took 1 xray. They told us they do not pull teeth there, and had a referral for us to go see another dentist in their practice. The receptionist took us to a room to discuss our options, one being do a crown, the other pull the tooth. We decided to pull tooth since the crown was a very high price. She said if I made the payment of 132.00$ that day, I would save 7.00$ this was what I was quoted for the tooth extraction. I made the payment for 132.00, and we set up appointment.My Husband went a week or so later to get tooth pulled at their [redacted], VA location. I was told at the [redacted] office I would have to pay nothing the day my Husband went to get tooth pulled, because I paid for it at the [redacted] office.I was content with the payment I made, until I received a check for 77.40 from [redacted] dental, so I called my insurance to ask why they were sending me a check and they said the Dentist was out of network, they searched it more and found that Dr. [redacted] has 2 Tax ID numbers, one shows him in practice, the other shows out-of- network, they submitted my claim (out-of-network)for our visit.I called the [redacted] office this morning and they said they understand I am upset and they would call me back. [redacted] whom I spoke to said they will submit any insurance. I tolf her about the 2 tax ID numbers Doctor [redacted] has, she did not say much about that. I told her they took my insurance, they told me they participated, and I paid that day for what they told me I would owe.Something is not right hereDesired Settlement: I would like to know what is going on, where did the 132.00 I paid that day go, why the dishonesty, and what more am I going to owe them now because they were not truthful.
[redacted] <[redacted]>8:58 AM (19 minutes ago)to me, [redacted]Dear [redacted]:
This email is to address the complaint against my practice made by [redacted]. I have been in contact with [redacted] and we have resolved the matter.
Attached below is the email I sent [redacted]. We addressed her concerns and refunded her money. She assured me she would withdraw her claim.
---------- Forwarded message ----------
From: [redacted] <[redacted]dentistry.com>
Date: Mon, Oct 14, 2013 at 1:01 PM
Subject: Response regarding [redacted]'s account
I hope [redacted] has recovered well from his extraction. Please let me know if there is anything further we can do for him relating to his recent treatment.
We have received a letter detailing a complaint that you filed with the Revdex.com. After a review our records, we have determined that you have a $0 balance and owe nothing further.
The letter states that you requested an explanation about where the $132.00 went.
It went to cover the amount that [redacted] did NOT pay. Dental insurance never covers 100% of everything.
Further, we entered a doctor courtesy of $85.16 on 9-19-13. This courtesy was extended to compensate for the difference between our fees and Delta's payment. This courtesy brought your balance to $0.00. You owe nothing more.
I believe the confusion stems from the fact that when I acquired the practice from Dr. [redacted] last year, he was a participating provider with [redacted]. My practice is not. However, we will honor all [redacted] fees for patients of Dr [redacted]'s patients.
We have applied the courtesy to your account because we acknowledge that this is a confusing situation. It was never our intention to be "untruthful". Simply put, dealing with insurance companies is often very confusing and frustrating for all. I hope you can understand.
I sincerely apologize for any inconvenience.
We would appreciate it if you could remove your complaint with the Revdex.com. The contact information is below:
**. [redacted]Revdex.com of Metro Washington DC and Eastern PennsylvaniaWashington, D.C 20005-3404Phone ###-###-#### Fax ###-###-####
Complaint ID is [redacted]
Most sincerely yours,
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Review: When asked if I would like to spread payments out over time, "Business Associate" consulted someone. My credit history was accessed even though I asked that this not be the case as I was able to pay without payment plan. Assured it was no problem and that my credit score/history would not be impacted. SURPRISE. Declined and credit score impacted... Be very careful. Someone is getting paid here. Obviously the agency who declined me gets a cut. I would NEVER use a medical/dental professional who needed my credit score to take me as a client. Who in their right mind gives their dentist their financial records. Will NEVER recommend this group to anyone and will find someone else who is honest. I could easily have written a check for this work but am glad my hard earned money is going elsewhere. Dr. Rios is charming and clearly able to cobble together all the money he needs to run this office. In retrospect, who ever heard of a dental office having a "business associate"? My error.....should have know it was about the money and not my teeth.Desired Settlement: Can't change the ding to my credit at this point.