This business response was received by Revdex.com via fax.To Whom it May Concern:Re: ID [redacted] Our records indicate that a customer service agent contacted Mr*** On ThursdaySeptember 14, after receiving a phone call from himShe told him when the school should receive the photos Unfortunately, due to software Issues, they were delivered later than the anticipated fourteen daysAn e-mail received by the owner was also answered by our customer service department.The pictures were shipped to Mr [redacted] house via UPS on October .4, and were delivered to his house on Thursday, October 5,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response by this business is not accurate No one contacted me on September 14, I specifically left my office and cell phone numbers Someone called my home number and left a message that the order would be shipped to my house by the end of that week The first time I heard anything regarding shipping to the school was October 4, via an email The pictures did arrive to my house on 10/ Regardless, an order placed on August 16, and nothing delivered until October 5, is acceptable? Very disappointing to see no apology or anything in their response Very poor customer service! Regards, [redacted] ***
(The following was copy/paste by Revdex.com staff - LST)***From: Christine [redacted] >Date: Wed, Jan 24, at 7:AMSubject: RE: Cleveland Revdex.com re: [redacted] ***To: " [redacted] >Our customer service department spoke with [redacted] *** We have refunded her full purchase price In addition, we ordered her pictures and mailed them to her on January 12, 2018.Chris [redacted] Bookkeeper
This business response was received by Revdex.com via fax.To Whom it May Concern:Re: ID [redacted] Our records indicate that a customer service agent contacted Mr*** On ThursdaySeptember 14, after receiving a phone call from himShe told him when the school should receive the photos Unfortunately, due to software Issues, they were delivered later than the anticipated fourteen daysAn e-mail received by the owner was also answered by our customer service department.The pictures were shipped to Mr [redacted] house via UPS on October .4, and were delivered to his house on Thursday, October 5,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The response by this business is not accurate No one contacted me on September 14, I specifically left my office and cell phone numbers Someone called my home number and left a message that the order would be shipped to my house by the end of that week The first time I heard anything regarding shipping to the school was October 4, via an email The pictures did arrive to my house on 10/ Regardless, an order placed on August 16, and nothing delivered until October 5, is acceptable? Very disappointing to see no apology or anything in their response Very poor customer service! Regards, [redacted] ***
- I received a call today from Ripcho studios and they have resolved my complaint
(The following was copy/paste by Revdex.com staff - LST)***From: Christine [redacted] >Date: Wed, Jan 24, at 7:AMSubject: RE: Cleveland Revdex.com re: [redacted] ***To: " [redacted] >Our customer service department spoke with [redacted] *** We have refunded her full purchase price In addition, we ordered her pictures and mailed them to her on January 12, 2018.Chris [redacted] Bookkeeper