Complaint: ***I am rejecting this response because:
I Already had someone the sinkThey asked who installed it the first time, because it was very poorly installedSomeone who charges $125/hr for a service should be skilled in that tradeThe re-install took half the time (that included taking it out and reinstalling it), and no drilling was required, it took longer clips ($5) and the placement of caulking around the edgeIf you are going to show up for a job, you should be prepared for that jobIf you are expecting a homeowners wife to tell what to bring and how to install, I would not call that someone who is skilled in their tradeI can understand not knowing about longer clipsBut caulking around the sink is pretty commona good business owner starts a job and completes it correctly, they don't half do the job and when the owner calls them back say "well if it was my sink I would not want a gap"At this point I know you are not going to resolve the claim and I don't want to keep going back and forth as it really doesn't accomplish anythingI would just recommend that in the future you take pride in your work and doing a quality jobAt first it may seem harder, but it pays off in the long run
Countertop was not installed correctly when we arrived for our service call, thus the homeowners used/existing sink clamps would not work on front or back of sink, otherwise we would of finished securing sink to countertopTold homeowner we have a policy that we do not cut/drill countertops for any
purposes for obvious reasons, but if he were to get countertop ready for correct sink installation we would gladly come back and install remaining clips and caulk sinkWe would waive our 1hr min and only charge him by how long it would take to finish job, most likely 15-minutesThis work would of taken this amount of time on our 1st visit and would of been charged anyway if countertops were installed correctly.
If drilling countertop was mentioned at time of origination of call I would of told homeowner that we do not drill countertops for any purpose that is left up to the countertop professionalsThe existing sink was onsite for countertop professionals to look over so they could've of correctly installedI have tried to remedy this with all fairness
Ps- the homeowners wife decided we should not caulk sink until it was correctly intalled
Complaint: ***I am rejecting this response because:
I Already had someone the sinkThey asked who installed it the first time, because it was very poorly installedSomeone who charges $125/hr for a service should be skilled in that tradeThe re-install took half the time (that included taking it out and reinstalling it), and no drilling was required, it took longer clips ($5) and the placement of caulking around the edgeIf you are going to show up for a job, you should be prepared for that jobIf you are expecting a homeowners wife to tell what to bring and how to install, I would not call that someone who is skilled in their tradeI can understand not knowing about longer clipsBut caulking around the sink is pretty commona good business owner starts a job and completes it correctly, they don't half do the job and when the owner calls them back say "well if it was my sink I would not want a gap"At this point I know you are not going to resolve the claim and I don't want to keep going back and forth as it really doesn't accomplish anythingI would just recommend that in the future you take pride in your work and doing a quality jobAt first it may seem harder, but it pays off in the long run
Countertop was not installed correctly when we arrived for our service call, thus the homeowners used/existing sink clamps would not work on front or back of sink, otherwise we would of finished securing sink to countertopTold homeowner we have a policy that we do not cut/drill countertops for any
purposes for obvious reasons, but if he were to get countertop ready for correct sink installation we would gladly come back and install remaining clips and caulk sinkWe would waive our 1hr min and only charge him by how long it would take to finish job, most likely 15-minutesThis work would of taken this amount of time on our 1st visit and would of been charged anyway if countertops were installed correctly.
If drilling countertop was mentioned at time of origination of call I would of told homeowner that we do not drill countertops for any purpose that is left up to the countertop professionalsThe existing sink was onsite for countertop professionals to look over so they could've of correctly installedI have tried to remedy this with all fairness
Ps- the homeowners wife decided we should not caulk sink until it was correctly intalled