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Ripley's Believe It or Not! Times Square

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Ripley's Believe It or Not! Times Square Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: My family and I had visited Ripley’s Located in Times Square on July [redacted] 2014 at 19:08 Node #2. Whilst exploring the displayed objects, my 7 year old son got injured by one of the interactive displays around 19:30.

We sought the help and support from Ripley's team whom directed us to their [redacted], unfortunately he ignored the child’s injury and started blaming him for the accident, I asked him to stop this unnecessary argument and help us treat my son, and we asked for the nearest medical center so as to get professional help.

He came back after a while where we were trying to seek the help of other employees, and asked us to fill out an incident report and provided Band-Aid with antibiotic gel and said this is the best I go do for you.

At this stage my concern was to provide the necessary professional medical attention for my son as he was bleeding due to his head injury which caused us serious concern.

We are tourists and have no idea what so ever about the area and how to receive the needed help, we went out of Ripley's premises and sought for the help from the public.

We came to know later on while we were at hospital that the Ripley’s team were supposed to call the EMS for us, but they used our lack of knowledge of local law and left us stranded.

the day after we went to handover the incident report which the [redacted] asked us to fill and to complete our tour, the same [redacted] refused to let us in and regarding the report he said we can’t give you proof that you have handed over the incident report to us because we don’t have a copier, go copy it yourself and return it to us.

He offered to give us the GM contact information because we were not happy at all with his service and we have accepted but he ditched us for 10 minutes and came back asking us what we want?!.

We insisted to get the GM contact information because we strongly believe that we have not been treated justly and we cannot leave this matter unresolved to protect other children and families from experiencing similar difficulties.

We raised this issue to Ripley's ** via email but didn't get the answer so far.Desired Settlement: We strongly believe that we have not been treated justly and we cannot leave this matter unresolved to protect other children and families from experiencing similar difficulties.

They need to have clear policy and make sure their employees understand it and able to execute it.

We are traveling tomorrow and expecting Bill from the hospital and looking for compensation for the bad treatment we got from Ripley's [redacted] and hassle we went through because of their unjustified ignorance.

Name of my son for your records is "[redacted]"

Business

Response:

It is the policy of the attraction to offer and provide EMT assistance to any guest who may need or request it. The [redacted] on duty neglected their direct responsibility to provide appropriate care and service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

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Address: 2466 8th St, Livermore, California, United States, 94550-4604

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