May 21, 2015To Whom it May Concern,There are quite a few discrepancies in Ms [redacted] 's statementWe would like to address the main points of her complaint.The transmission that Ms [redacted] purchased from our store on November 24, was the correct part for her [redacted] [redacted] , Ms [redacted] also claimed that the transmission was not in working order, if the transmission was not the correct one for her model car, it would not have fit correctly and therefore she could not possibly know whether it was in Working order or not.In February when her brother came and tried to return a transmission, the part he had in his possession was damaged and clearly did not have any of our inventory marks on itHe was told that it was not our transmission, therefore We could not give any refundThe following day her brother and reinforcements showed up to try and return the same transmission as the day beforeWhen they were informed again that we could not refund any money on a transmission that we did not sell, they dumped the damaged transmission on our sidewalk and leftOne of the men with her brother acknowledged that the part did not have any of our inventory markings on itThat same man continues to call and come in to purchase parts from usWe received a dispute on the charges from MasterCard, in which we explained what happened with the attempted returnMasterCard declined her dispute and did not refund her any money eitherAs for the request for video footage of any of the days in questions, we have not received any such requestAnd at this late date, none would be availableNext, we received a phone call from [redacted] at [redacted] ***, we reiterated the circumstances to her and Ms [redacted] , [redacted] must not have found any grounds for further dispute, Since now MS [redacted] has moved on to the Revdex.com to try and discredit our business and our practicesIf the transmission that was brought back to us in February was actually our transmission, was in the original condition or was faulty when purchased, we would have gladly refunded her the money she paid.Sincerely,Joan SR***, Corporate Secretary
May 21, 2015To Whom it May Concern,There are quite a few discrepancies in Ms [redacted] 's statementWe would like to address the main points of her complaint.The transmission that Ms [redacted] purchased from our store on November 24, was the correct part for her [redacted] [redacted] , Ms [redacted] also claimed that the transmission was not in working order, if the transmission was not the correct one for her model car, it would not have fit correctly and therefore she could not possibly know whether it was in Working order or not.In February when her brother came and tried to return a transmission, the part he had in his possession was damaged and clearly did not have any of our inventory marks on itHe was told that it was not our transmission, therefore We could not give any refundThe following day her brother and reinforcements showed up to try and return the same transmission as the day beforeWhen they were informed again that we could not refund any money on a transmission that we did not sell, they dumped the damaged transmission on our sidewalk and leftOne of the men with her brother acknowledged that the part did not have any of our inventory markings on itThat same man continues to call and come in to purchase parts from usWe received a dispute on the charges from MasterCard, in which we explained what happened with the attempted returnMasterCard declined her dispute and did not refund her any money eitherAs for the request for video footage of any of the days in questions, we have not received any such requestAnd at this late date, none would be availableNext, we received a phone call from [redacted] at [redacted] ***, we reiterated the circumstances to her and Ms [redacted] , [redacted] must not have found any grounds for further dispute, Since now MS [redacted] has moved on to the Revdex.com to try and discredit our business and our practicesIf the transmission that was brought back to us in February was actually our transmission, was in the original condition or was faulty when purchased, we would have gladly refunded her the money she paid.Sincerely,Joan SR***, Corporate Secretary