Riquier Plumbing and Heating

Complaint: [redacted] I am rejecting this response because: I don't understand the comments provided by the business? They refer to a 1st visit regarding a service contract but I don't know what they mean by this? They came out to my house in to do a spring cheon both air conditioning units and I believe I asked about service contracts at that time but that was LAST YEAR If I remember correctly, the charge for checking both units in was $- and I expected a similar charge this year to work on one unit only.Again, there was no mention of their service charge rates when I called them this year The first time they came out this year, they were on site for approximately 1/hour rather than the hour they mention I'm not sure why there were three technicians to do the service call but I think this is reflected in the high rate that they charged.My compliant is basically that they had to come out twice to fix the problem and charged accordingly Granted, they needed to get a key to recharge the unit but that should not have been a surprise because they serviced the units in without any issues with the lock Sincerely, [redacted]

*** *** called us out to his home to work on his air conditioning equipment When we arrived, he wanted to know what we charge for a service contract as his previous provider had dropped him and refused to come back We explained that we don't offer service contracts as we prefer
to do annual service and repair systems as needed We were told that he was not interested We left.We were called out a 2nd time when it got warm because one unit was not running After diagnosing the problem, we determined that the newly installed unit was undercharged The charging ports were capped by the previous company with locking caps We offered to purchase the specific key to unlock the caps as ours would not fit We indicated that there may be a problem causing the loss He stated that the house was sold and that that is the next owners problem *** *** offered to pay, but we waid we would just add that trip to the final bill He agreed.We returned a 3rd time, unlocked the unit and properly charged the system We use very expensive, state of the art diagnostic equipment to be sure that the AC system is running perfect.We did not charge for the 1st call, which was a waste of our time and could/should have been asked over the phone Do you offer service plans?....No.The 2nd call was diagnostic We explained what the problem was to his satisfaction and formulated a plan to fix it Miles round trip, hour on site....$220.The 3rd call was the repair We had the special parts we needed We repaired and tuned up the system Miles round trip and hour on site....$220.That $includes the contractor, a licensed journeyman, and an apprentice We are licensed, insured, and have been in business for years We have had the same service call charge for years And by the way, before *** *** got dropped as a service contract customer (by his previous contractor), he paid $for service on a new unit PLUS a fee for the service contract on top!

Complaint: [redacted]
I am rejecting this response because: I don't understand the comments provided by the business?  They refer to a 1st visit regarding a service contract but I don't know what they mean by this?  They came out to my house in 2016 to do a spring check-up on both air conditioning units and I believe I asked about service contracts at that time but that was LAST YEAR.  If I remember correctly, the charge for checking both units in 2016 was $150 - 200 and I expected a similar charge this year to work on one unit only.Again, there was no mention of their service charge rates when I called them this year.  The first time they came out this year, they were on site for approximately 1/2 hour rather than the hour they mention.  I'm not sure why there were three technicians to do the service call but I think this is reflected in the high rate that they charged.My compliant is basically that they had to come out twice to fix the problem and charged accordingly.  Granted, they needed to get a key to recharge the unit but that should not have been a surprise because they serviced the units in 2016 without any issues with the lock.
Sincerely,
[redacted]