Risezone Solutions

Everything was done professionally. Took no more than 1-2 hours to fix the problem.

excellent

Review: On December 31 my [redacted] virus protection for my laptop had expired, so I looked in the internet for [redacted] assistance so they can tell me how to install the free year of protection I had already bought a year ago, cause the second year was supposed to be free. These technicians told me they had to connect to my laptop by remote control. Once there, they told me that my laptop had been hacked, that someone was seeing all my activity, that my laptop was infected with a lot of viruses that could be very harmful, and that I needed to get my laptop fixed asap! They told me that it will cost me $399.99 as a special price for one year of protection. I told them I had no money. They lowered the price to $299.00, then to $199.00. I finally accepted. They told me that they will be working on my laptop and I could leave it and go do whatever I had to do. I left for about 2 hours and when I got back my laptop had a message telling me that it was fixing ITSELF! Not knowing that they had done nothing to my laptop I called them AND TOLD THEM the message my laptop was giving me, they told me to quickly SHUT IT DOWN. I said "but it's doing something" They INSISTED, THAT I NEEDED TO SHUT IT DOWN, SO I DID. I did not know that the laptop had crashed at this point. They re-connected to my laptop again and it wouldn't start! was very upset, he replied "Have you paid us?" He restarted it, then I asked the technician what happened to all my important documents and pictures? He said that they were all erased because my laptop wouldn't start and in order to be able to continue using it he had to re-start it in that manner, they broke my laptop. They never once apologized for the enormous error and headache they had cost me. I lost important information, employment documents, Pictures, etc.. I had a computer tech look at my laptop, told me that my computer was never hacked, had no viruses since my internet provider is [redacted], and they have [redacted], and powerful firewall to protect us the consumer!Desired Settlement: These people are in this business only to fool the consumer and to rob us of our hard earned money. I looked up their name in the internet and found a lot of complaints from people they have scammed!They should not be advertising under "[redacted]," because the reason I called them in the first place was because I trusted they were [redacted] technicians, they were not!! That is FALSE advertisement.They scare you by telling you your computer is hacked and infected only to get your money!

Business

Response:

April 25, 2014Hello,We were contacted by customer to fix the issues on their machine. We have analyzed their machine for issues. We tried our level best to educate the client about our limitations of fixing and supporting of only software related issues and not hardware related. Once we have tried to fix the issue, customer stopped responding to our calls and we could not able confirm if issues were fixed or not, we didn't charge any service payment to the customer.As per the letter the customer is saying that we charged her 400, 300 or 200. We explained her different incident plans/options with support for 7 days or 3 months or 6 months plans but we did not send here any invoice or charged here any amount. And lots of time small company like us does negotiate to help our customers. We are not a big company. It's our standard policy of explain all the different charges for the incident and support plans available with us, before we start analyzing the client machine. Once our technical rep has analyzed the machine for the issue scope, then only we send for the authorization and invoice for the charges. For us to remote analyze the machine, we need to remotely login to machine and check the [redacted]'s inbuilt program to see what has gone wrong with the machine.In the end customer is saying that a different computer tech looked at the laptop and said there are no virus, it might be that we have fixed the issues but we cannot confirm it as any time a cleanup software is run on a machine, it has to be shutdown and restarted and tested again and we were never able to validate our cleanup process for this customer.If to start with there was no issue on the machine, then how can a customer call us to fix a issue. There has to be an issue for which a customer will call us. If a machine is working fine, why would anyone call us?Thanks

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The reply from Risezone clearly shows how big of a FAKE they are. To begin with my laptop had no issues at all, they Know that I only called them to fix a minor issue that even my grandchildren could have done for me if they were able to come over to my house. And the only reason I called them is because they list themselves as [redacted] TECHNICIANS which is FALSE. And to my regret I found later NUMEROUS complaints against this company listed on the internet. You can find this by googling their name. That's how bad this company's techs really are!! I pray no one gets fooled by them, like they almost did me. They DESTROYED all my documents and pictures and had to restart my [redacted] laptop back to the manufacturers' version, because like they told me, it was the only way to re-start my computer, (after they had crashed it!!!.) It was all done by their fingers!!! not mine!

Regards,

Business

Response:

May 1, 2014Hello,We were contacted by customer to fix the issues on their machine. We have analyzed their machine for issues. We tried our level best to educate the client about our limitations of fixing and supporting of only software related issues and not hardware related. Once we have tried to fix the issue, customer stopped responding to our calls and we could not able confirm if issues were fixed or not, we didn't charge any service payment to the customer.As per the letter the customer is saying that we charged her 400, 300 or 200. We explained her different incident plans/options with support for 7 days or 3 months or 6 months plans but we did not send here any invoice or charged here any amount. And lots of time small company like us does negotiate to help our customers. We are not a big company. It's our standard policy of explain all the different charges for the incident and support plans available with us, before we start analyzing the client machine. Once our technical rep has analyzed the machine for the issue scope, then only we send for the authorization and invoice for the charges. For us to remote analyze the machine, we need to remotely login to machine and check the [redacted]'s inbuilt program to see what has gone wrong with the machine.In the end customer is saying that a different computer tech looked at the laptop and said there are no virus, it might be that we have fixed the issues but we cannot confirm it as any time a cleanup software is run on a machine, it has to be shutdown and restarted and tested again and we were never able to validate our cleanup process for this customer.If to start with there was no issue on the machine, then how can a customer call us to fix an issue. There has to be an issue for which a customer will call us. If a machine is working fine, why would anyone call us?Thanks

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have no time to deal back and forth with these type of people who refuse to speak the truth. I will not do business and will warn my friends and family about them. that's all I can say. Also, I called my bank and inform them that this company can not take any money from my bank account because instead of doing me a service, they created me such a big problem that I have to take my laptop back to the place where I bought it so they can set it up the way it was when I first bought it; And that is going to cost me $150.00 that I don't have yet. so I am at a loss!!!

Regards,

Computer make it faster than before and I would like to thank for the technician [redacted]....

Hello, Our represenitive was more than happy to resolve all of our issues and I would recommend him to anyone. I am satisified and am very happy. THANKS SO MUCH!!

ALL THE ISSUES THAT I HAVE ON MY COMPUTER ARE BEEN RESOLVED BY THE TECHNICIAN AND I AM VERY VERY SATISFIED BY THEIR PERFORMANCE

My technician was very courteous, knowledgeable and completed the work in a very timely manner

Gary was very informative and patient with me re/questions about the computer and programs that I had on the computer. Finished work he did for me in a timely manner.

It was a wonderful experience working with rise zone and having them solve my computer issues.

stratified for the work

Everything was very good . and I got all my questions answered

excellent service all my concerns were met.

service is very fast and good.

Good

I was having multiple problem with my Mac computer and was ready to but a new one. But ,was fortunate enough to come across RISEZONE and they worked on my computer for me and resolved the problems. All seems better now and have not any plans to purchase a different system.

very good service

The Technician at Risezone Solutions understood my problem and worked diligently to solve it. He was most helpful in explaining what he was doing and what he recommended. I would highly recommend Risezone as a Technical Support for any computer user.

Very Helpful and good Knowledge of my system...

Risezone Solutions, specifically A[redacted] has been very responsive and understanding of my needs.

Risezone tech Fix my printer problem now I am happy