Complaint: [redacted] I am rejecting this response because: Ty's response was half correctHere is a list of discrepancies: The information that I have provided while talking with Ty has not changedI have been up front and honest from the beginning The beef that I said we do not prefer not to eat is jersey - Mr H [redacted] whom we have purchased meat from for about to years is aware of this and does not raise jersey for usIf we received jersey it is because it was mixed up at Ty's butcher shopTracy H [redacted] told us that he took a Holstein cow for us, we have no reason not to believe him The amount that I asked to be refunded did change from the letter that John W wrote to Ty versus what I asked for in this complaint, is because I could not remember the exact amount that we spent at the time I was writing thisI did however state this in my notes at the bottom of the complaint formI would be more than happy with $750, so we could actually buy meat that is edible As far as me saying that NO ONE had eaten the meat, that is incorrectI said that John W and my husband and I had not eaten the meat until we reached out to Ty, because we were still eating the last cow that we purchased and wanted to finish it before we started on the new meatIt did not take six months to say something, it has taken six months to get to the point we are at I never asked for a refund from Ty before the lab resultsWhat I did say is that we would like to figure this out and then figure out how to be compensated for poor processing/quality of meat that we received from Ty We have paid for all of the testing so far on the product, neither Tracy or Ty have offered to help us figure this outWe also gave information that we had acquired to both Ty and Tracy, but Ty refuses to let us talk to his "qualified" persons so we can see what they are seeing on the results, that no one else is seeingI am currently talking to professors from the University of Idaho Ag department and we have been told that they do not recommend us eating the meat due to the results I sent them from Analytical Labs Ty seems to not want to address his freezer issues, the fact that he couldn't remember what beef went to when our group when they called, or how they wanted their cuts doneTy also said he has a record of what beef went to whom, I have yet to see this Also a man that my husband works with that was not in our group bought a cow from Tracy (not the first time) had it butchered by Ty and is having the same issue we have, so whoever Ty said he reached out to, he apparently did not talk to everyone that had the cows butchered around the same time We took meat to Ty to taste and he told my husband that he smoked it on his smoker and the meat still was not good, but it was not badIf the meat is not good on a smoker, there is something wrong! At the end of the day, we the consumers did not do anything wrong, yet we are out the moneyIf this is a "reputable" company, now is the time to step up and take care of us correctly Sincerely, [redacted]
Mr [redacted] dropped off an unskinned deer for processing and requested summer sausage with his orderDuring the hunting season we are extremely busy and work days a week for two monthsSummer sausage is a cooked product and requires more time to process which causes us to fall behind at times Mr [redacted] has been contacted that his meat is ready for pickup but has yet to come and get his product
Complaint: [redacted] I am rejecting this response because: Ty's response was half correctHere is a list of discrepancies: The information that I have provided while talking with Ty has not changedI have been up front and honest from the beginning The beef that I said we do not prefer not to eat is jersey - Mr H [redacted] whom we have purchased meat from for about to years is aware of this and does not raise jersey for usIf we received jersey it is because it was mixed up at Ty's butcher shopTracy H [redacted] told us that he took a Holstein cow for us, we have no reason not to believe him The amount that I asked to be refunded did change from the letter that John W wrote to Ty versus what I asked for in this complaint, is because I could not remember the exact amount that we spent at the time I was writing thisI did however state this in my notes at the bottom of the complaint formI would be more than happy with $750, so we could actually buy meat that is edible As far as me saying that NO ONE had eaten the meat, that is incorrectI said that John W and my husband and I had not eaten the meat until we reached out to Ty, because we were still eating the last cow that we purchased and wanted to finish it before we started on the new meatIt did not take six months to say something, it has taken six months to get to the point we are at I never asked for a refund from Ty before the lab resultsWhat I did say is that we would like to figure this out and then figure out how to be compensated for poor processing/quality of meat that we received from Ty We have paid for all of the testing so far on the product, neither Tracy or Ty have offered to help us figure this outWe also gave information that we had acquired to both Ty and Tracy, but Ty refuses to let us talk to his "qualified" persons so we can see what they are seeing on the results, that no one else is seeingI am currently talking to professors from the University of Idaho Ag department and we have been told that they do not recommend us eating the meat due to the results I sent them from Analytical Labs Ty seems to not want to address his freezer issues, the fact that he couldn't remember what beef went to when our group when they called, or how they wanted their cuts doneTy also said he has a record of what beef went to whom, I have yet to see this Also a man that my husband works with that was not in our group bought a cow from Tracy (not the first time) had it butchered by Ty and is having the same issue we have, so whoever Ty said he reached out to, he apparently did not talk to everyone that had the cows butchered around the same time We took meat to Ty to taste and he told my husband that he smoked it on his smoker and the meat still was not good, but it was not badIf the meat is not good on a smoker, there is something wrong! At the end of the day, we the consumers did not do anything wrong, yet we are out the moneyIf this is a "reputable" company, now is the time to step up and take care of us correctly Sincerely, [redacted]
Mr [redacted] dropped off an unskinned deer for processing and requested summer sausage with his orderDuring the hunting season we are extremely busy and work days a week for two monthsSummer sausage is a cooked product and requires more time to process which causes us to fall behind at times Mr [redacted] has been contacted that his meat is ready for pickup but has yet to come and get his product