Rising Star Equestrian Center, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. There was nothing "intentionally" untruthful in my response, there was nothing untruthful in my response period What exactly did I say that was untruthful? That you "pay" your year old working students less than minimum wage? Originally the coupon book "deal" was presented that if you purchased a book of you received the 10th lesson "free" and that is always how I regard the coupon book.Again, I reiterate my request to have my coupon book be returned to me via mail or I receive a full refund for services paid for but not received Is there some other non-published policy in play that prohibits this?
I am again asking to have my coupon book returned to me via mail
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Thank you for the opportunity to respond There are several points which warrant clarification:We did receive a "discounted' rate for our coupon book This is because *** was a "working student" at Rising Star A working student is not paid by the barn; instead they receive a credit of $per hour that they work which is then deducted from their lesson fees The students must punch in on a time clock, failure to do so results in them not being credited for the hours worked I do not know why they are only compensated $an hour - a rate well below the minimum wage Nor do they have working papers even though they are younger than the age requirements Perhaps this is another example of "just the way we do it" at Rising Star In addition to the amount I paid for the lesson book, I should be refunded for the hours that *** worked which resulted in the "discounted" coupon book Again these hours are recorded by the barn's time clock so it should be easily calculated based on their time cardsI spoke with *** one time and requested she reconsider her refusal to refund my money As she stated, she never returned my calls after this initial call and never confirmed that she would not refund my money I was told by her that this is Rising Star's policy and they do not make any exceptions to this policy I was never informed of this policy and could not find this anywhere on their website nor is it posted anywhere in the facility It seems to me that their policies are created on the fly as needed by the barn. I also requested that Rising Star return my coupon book to me so I can hold onto; this request was never acknowledged I do not have the coupon book; it is held at the facility I am again requesting this at this time
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. Thank you for the opportunity to respond There are several points which warrant clarification:We did receive a "discounted' rate for our coupon book This is because *** was a "working student" at Rising Star A working student is not paid by the barn; instead they receive a credit of $per hour that they work which is then deducted from their lesson fees The students must punch in on a time clock, failure to do so results in them not being credited for the hours worked I do not know why they are only compensated $an hour - a rate well below the minimum wage Nor do they have working papers even though they are younger than the age requirements Perhaps this is another example of "just the way we do it" at Rising Star In addition to the amount I paid for the lesson book, I should be refunded for the hours that *** worked which resulted in the "discounted" coupon book Again these hours are recorded by the barn's time clock so it should be easily calculated based on their time cardsI spoke with *** one time and requested she reconsider her refusal to refund my money As she stated, she never returned my calls after this initial call and never confirmed that she would not refund my money I was told by her that this is Rising Star's policy and they do not make any exceptions to this policy I was never informed of this policy and could not find this anywhere on their website nor is it posted anywhere in the facility It seems to me that their policies are created on the fly as needed by the barn. I also requested that Rising Star return my coupon book to me so I can hold onto; this request was never acknowledged I do not have the coupon book; it is held at the facility I am again requesting this at this time
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.? There was nothing "intentionally" untruthful in my response, there was nothing untruthful in my response period? What exactly did I say that was untruthful? ? That you "pay" your year old working students less than minimum wage? Originally the coupon book "deal" was presented that if you purchased a book of you received the 10th lesson "free" and that is always how I regard the coupon book.Again, I reiterate my request to have my coupon book be returned to me via mail or I receive a full refund for services paid for but not received? Is there some other non-published policy in play that prohibits this?
I am again asking to have my coupon book returned to me via mail
Regards,
*** ***
?
?

To Whom It May Concern, Thank you for the opportunity to respond to [redacted].  Ms. [redacted] did pay for 10 lessons in advance at a discounted rate on July 1, 2014.  A couple of weeks later, one of our instructors, [redacted] decided to resign and work at another local barn....

Here at Rising Star Equestrian Center we have four instructors that teach. While [redacted] was [redacted]’s (Ms. [redacted]’s daughter) favorite instructor here, another instructor as well as myself have taught [redacted] during the 2 1/2 years that they have been clients.  After [redacted] left, Ms. [redacted] did call the barn and I spoke to her.  She wanted a refund of her money.  I let her know that was not an option as she paid in advance for a discounted rate and that she is more than willing to come use her remaining 7 lessons – that we would be happy to teach [redacted], in fact, I think she is a sweet young lady.  Ms. [redacted] did not like my answer and proceeded to call several more times at which point I did not want to argue, so I left well enough alone.  My offer still stands that [redacted] is welcome back at anytime to use up the remaining lessons. Thank you,[redacted]

Dear Revdex.com, I now feel that Ms. [redacted] is intentionally being untruthful.  Everyone who purchases 10 lessons in advance receives a 5% discount – everyone. Yes, I do have an equestrian apprentice program whereby young riders can help out doing barn chores in order to learn about the care of horses and the running of a farm in exchange for credit towards their lessons.  My intention is educate students through hands on care, because horsemanship is much more than just a riding lesson. I choose to have them punch in and keep track of hours like regular workers because I feel it encourages them to take responsibility while at the barn.   [redacted] was one of these students (by their choice) and this is the first time her mother has ever complained.   The [redacted]’s received the 5% discount AND used [redacted]’s hours to help pay for the lessons. My original offer to come back and use their lessons still stands.